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According to IRS Publication 5348, refund status updates can temporarily revert during the final verification process. If your refund was scheduled for today, I recommend checking your bank account directly rather than relying on the TurboTax tracker. Many financial institutions post deposits throughout the day, not just in the morning. If nothing appears by tomorrow, you can request your tax transcript online through the IRS website which will show the exact status with action codes.
This happened to me last year and I nearly had a heart attack! I was checking my account every hour like a crazy person. The status went back to pending around 6am, but the money actually hit my account around 3pm that same day. TurboTax never updated the status again - it still showed pending even after I had the money. Their tracking system isn't perfect, especially during high volume periods.
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Yara Abboud
This happens to about half the people I know who file in mid-February. My brother filed Feb 17th and had his transcript available Feb 28th. I filed Feb 20th and mine didn't show up until March 10th. Same tax situation, almost identical returns. It's just luck of the draw which processing batch you end up in.
PixelPioneer
FYI - be careful abt checking too often. Last yr I checked my transcript like 5x/day and got temp locked out of my acct for "suspicious activity." Had to wait 72hrs to get back in, which was super stressful bc that's when my transcript finally updated! Now I limit myself to checking 1x/day max. The IRS systems are hyper-sensitive to multiple logins from the same IP.
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StarStrider
Per IRS Publication 1345 (Rev. 3-2024), tax preparation services must disclose all fees and refund policies before charging. TurboTax is required to refund this fee if the service wasn't provided. Document everything! I had this happen on April 2nd last year and had to file a complaint with CFPB before they processed my refund. Don't wait - tax season ends in less than 3 weeks!
Zara Malik
ā¢Thanks for sharing this! I didn't realize there were actual regulations about this. Did you have to provide any specific documentation when you filed the complaint? I've had some issues with them too but wasn't sure if it was worth pursuing.
Luca Marino
ā¢This happened to my brother too. He just let it go because it was "only $25" but that's exactly what they count on - thousands of people not bothering to follow up. That's millions in profit for services never delivered. I always take screenshots of everything when dealing with tax prep companies now.
Nia Davis
I work in financial services and can explain what likely happened: ā¢ TurboTax's refund advance is actually a loan product with underwriting criteria ā¢ Your initial $25 fee reserves the advance pending approval ā¢ When cancelled, the fee should automatically refund ā¢ Common reasons for cancellation: - Credit score below their threshold - Identity verification flags - Certain tax credits that delay processing - Return selected for additional review The refund typically processes in 5-7 business days to original payment method.
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WMR is notoriously unreliable. I filed in early February and my WMR never updated past "processing" but I got my refund in March. The transcript system is separate and generally more accurate, but it sounds like you're having technical issues accessing it. Try early morning (like 5-6am) when the system has less traffic.
When did you file? If it was within the last 21 days, it might just not be fully processed yet. Also, are you claiming any credits like EITC or CTC? Those take longer to process and might explain why you can't access transcripts yet.
I filed on March 2nd, so it's been about 40 days now. And yes, I claimed CTC this year. I didn't realize that could affect transcript access too!
Ah, that explains it. CTC claims are taking longer this year. Many people are waiting 45-60 days, and the transcript system often doesn't show anything until they've at least started processing your return. The good news is that once it does appear, you'll likely see your DDD soon after.
Lucas Adams
Here's what you need to know about student loan offsets in 2024: ā¢ The COVID-era protections that paused offsets officially ended in September 2023 ā¢ The "Fresh Start" program gave some borrowers a chance to exit default, but had deadlines ā¢ California residency doesn't protect against federal tax refund offsets ā¢ You can check your offset status by calling the Treasury Offset Program at 800-304-3107 ā¢ If you're married filing jointly, your spouse can submit Form 8379 (Injured Spouse) ā¢ Loan rehabilitation takes 9 months of on-time payments but can stop future offsets ā¢ Consolidation is faster (about 30 days) but doesn't help with offsets already in process Time is critical with these situations - each option has different timelines and impacts.
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Harper Hill
Instead of waiting to see if they take your refund, you might want to consider putting your refund on hold temporarily. You can file your taxes but request a hold on the refund by submitting Form 8379 even if you're not technically eligible for injured spouse relief. This buys you time to call the Default Resolution Group at 800-621-3115 and start loan rehabilitation. Once you make your first rehabilitation payment, ask them for a letter confirming you're in the program, then you can request the hold on your refund be released. This worked for me in 2022 when I was in a similar situation.
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