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Have you tried calling the specific refund hotline at 1-800-829-1954? It's different from the main IRS number and sometimes has shorter wait times. Also, what filing status did you use? Are you claiming any credits like the Earned Income Credit or Child Tax Credit? Those can affect processing times significantly.
Instead of calling, have you considered setting up an in-person appointment at your local Taxpayer Assistance Center? You can schedule it by calling 1-844-545-5640. They're usually less busy than the main phone lines, and once you get an appointment, you can speak to someone face-to-face who can look up your return status. I've found this approach much more effective than spending hours on hold.
Just got my refund today! DDD was 2/26, trace number appeared at 7:23pm on 2/25, and money was in my account at 12:01am on 2/26. Everything went exactly as planned! I was actually impressed with how smooth it was compared to last year when I had to wait an extra week past my DDD. For anyone still waiting - hang in there, the system is working, just maybe not as fast as we'd all like. š
Word of caution from someone who's been burned before: Don't count on that money until it's actually in your account! š Last year I had a DDD of 3/12, saw my trace number on 3/11, told my landlord I'd pay on the 12th... and then the money didn't hit until 3/15 because of some "processing delay" at SBTPG. They take their sweet time deducting their fees before sending it along. The IRS might be prompt with their timeline, but these third-party processors march to their own drummer.
I had exactly the same issue 32 days ago! Someone had the same last 4 of my SSN and their income was showing on my transcript. I called the IRS exactly 7 times before getting through. The agent confirmed it was a reporting error where an employer had transposed 2 digits in someone else's SSN. They filed a correction form and my transcript updated exactly 14 days later. My refund was processed 3 days after that. The 971 code was just generating a letter explaining the situation - nothing to worry about!
Well that's a relief! Nothing like discovering someone else's income on your tax account to give you a mini heart attack. š Thanks for sharing your timeline - gives me hope this won't drag on forever.
This happened to me last year. It was identity theft. Don't wait. Call the IRS immediately. My refund was delayed for 4 months while they sorted it out. The 971 code means they're sending you a letter - in my case it was asking me to verify my identity. You should also check your credit reports right now and freeze your credit. The IRS will likely tell you to file Form 14039.
I'm not sure if this would help in your specific situation, but I had a somewhat similar issue with a different tax preparer last year. I probably called the IRS about 20 times before finally getting through, which was incredibly frustrating given my medical appointments were approaching. I eventually used a service called Claimyr (https://claimyr.com) which somehow got me connected to an actual IRS representative in about 30 minutes. The agent was able to confirm that the money had indeed been sent to my financial institution, which helped me address the issue directly with them. Might be worth considering if you need official confirmation from the IRS about the status of your refund.
Chloe Robinson
Success story here - I was in your exact position last year. Couldn't remember if I'd received the third stimulus or not. Spent hours searching bank statements with no luck. Then I remembered I had changed banks in February 2021! Checked my old account statements and there it was - $1,400 from March 2021. Would you believe I had completely forgotten about that old account? Sometimes the answer is hiding in a place we're not even looking. Have you had any account changes that might explain why you're not seeing it in your current records? Or perhaps it came as a physical check that was deposited differently?
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Diego Chavez
I'm curious - are you asking about this because you're trying to claim the Recovery Rebate Credit on a late 2021 tax return? Because if so, it's important to note that the third stimulus payment was technically an advance payment of a 2021 tax credit, but the deadline to claim any missing stimulus money on your tax return was generally the April 2022 filing deadline (or October 2022 with an extension).
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