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I might be able to provide some insight, though my experience is from earlier this filing season. I was told on February 12th that my verification letter had been sent, but it didn't arrive until February 28th - approximately 16 days later. And to make matters worse, when I called again during that waiting period, another agent told me no letter had actually been sent yet! It seems like there might possibly be some disconnect between what agents see on their screens and what's actually happening in the processing centers.
This is exactly what happens. I worked as a tax professional for 12 years. The truth is that when an agent tells you a letter was sent on a specific date, they're reading what the system shows. But in reality, there's a 3-5 day processing period before letters actually get printed and mailed. So if they say it went out April 15th, it likely was printed around April 18-20 and mailed shortly after.
Wow, this explains so much! I had no idea there was this big gap between what they see in the system and what actually happens. I always thought the IRS would be like Amazon with super precise tracking, but it's more like ordering from that sketchy website where shipping updates are more like suggestions than facts. Thanks for explaining this!
My verification experience this tax season: ⢠Letter sent date (according to IRS): March 2 ⢠Actual arrival date: March 13 (11 days later) ⢠Verification completed online: March 13 ⢠Transcript updated: March 20 ⢠Refund deposited: March 25 Don't waste time calling repeatedly. Set up Informed Delivery with USPS to know exactly when it arrives. Watch your transcript for code 971 followed by 290 - that's when you know you're cleared.
FYI - if u have access to ur IRS acct online, u can get most verification letters instantly for free. Saved me $50 that a tax prep place wanted to charge me for getting the same docs. Just go to IRS.gov, login to ur acct (or create one), then look for "Get Transcript Online" option. Most immigration stuff accepts these printouts as official.
Isn't it interesting how something as simple as changing an address can create such complications with government agencies? The consensus here seems to be that your options are: (1) create/use your online IRS account to get instant access to most verification letters, (2) call the IRS directly and prepare for potentially long wait times, (3) use a service like Claimyr to get through to an agent faster, or (4) schedule an in-person appointment at your local Taxpayer Assistance Center. Have you tried the online account option yet? That's usually the fastest solution if your specific letter type is available there.
The "verify" tag disappearing is actually GOOD news! It means your identity verification was successful and they've moved your return into normal processing. I've helped dozens of people through this process last year, and this is exactly what happens. The transcripts stay N/A for a bit longer because that system updates separately from the verification system. Don't panic - you should see movement very soon, but you need to act quickly if nothing changes within 14 days!
OMG thank you for this! I've been freaking out for days because my transcripts are still N/A even though my verify tag disappeared last week. The anxiety is killing me because we need this money so badly right now. š©
I verified in person on March 8th. My verify tag disappeared March 10th. Transcripts showed N/A until March 18th. Got my direct deposit on March 25th. Just hang tight - you're on the right track. Don't waste time checking WMR, focus on the transcripts instead.
The 9-week timeframe is deliberately exaggerated. In FY2023, the average post-verification processing time was 32.7 days (4.7 weeks), with 72.4% of verified returns processed within 6 weeks. Only 11.6% actually took the full 9 weeks or longer. The IRS builds in a buffer because certain verification types (particularly those involving EIC, ACTC, or Schedule C income) can take longer due to additional review cycles. Your filing status change to HOH after divorce won't typically cause additional delays once your identity is verified.
Has anyone checked your transcript for you yet? I'm so worried for you because waiting for money after a divorce is SO stressful! š« I went through something similar and checking my transcript daily was both helpful and anxiety-inducing. Did they say anything about why you needed to verify in person vs. online?
Carlos Mendoza
I had a 570 code last month and was freaking out because I needed that refund for car repairs! I called the IRS every single day for two weeks straight and FINALLY got through on a Tuesday morning right when they opened. The agent told me it was just a random review and there was nothing wrong with my return. My transcript updated 3 days later and I got my deposit exactly 8 days after that. So about 11 days from speaking with them to money in my account. Hope yours resolves quickly too!
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Zainab Mahmoud
If you check the IRS2Go app, does it show the same status as the website? Sometimes the app updates before the website does. Also, have you looked at the Tax Topic 152 on the IRS website? It explains common reasons for refund delays including the 570 code: https://www.irs.gov/taxtopics/tc152. The information there might give you some insight while you're waiting.
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