


Ask the community...
Are you using a Refund Transfer product with TurboTax? This utilizes a temporary bank account that can delay Direct Deposit processing by 5-7 business days beyond standard ACH transfer times. The SBBT (Santa Barbara Bank & Trust) or similar processor must receive the funds from IRS, deduct applicable fees, then initiate a secondary ACH to your personal account.
This is probably what's happening. I would *definitely* check if you opted for the refund transfer option, which is sometimes the default if you chose to pay TurboTax fees from your refund rather than separately. That almost always adds several days, sometimes up to a week, to the process.
Last year I had the exact same issue with TurboTax. It showed funded on a Thursday, but I didn't get my money until the following Tuesday. They use Republic Bank for their refund transfers, and they're notoriously slow. I switched to FreeTaxUSA this year and got my refund 2 days after the IRS approved it. Saved the fee and got my money faster.
Per IRS Publication 2043 and the Taxpayer First Act guidelines, the standard processing time for e-filed returns is 21 days. However, returns with Schedule C income (gig workers) are subject to additional verification protocols under IRC section 6402(e). Paying fees upfront versus from your refund should not impact IRS processing. Calling the IRS rarely expedites processing unless there is an actual error requiring taxpayer intervention. Most returns resolve automatically within the system queue.
While the regulations are correct, the practical reality is different this tax season. The IRS Return Processing Pipeline is experiencing significant backlogs, particularly for returns with self-employment income. Having direct contact with an IRS representative can provide status verification and, in some cases, manual routing to appropriate departments. When a return is stuck in verification queues, agent intervention can sometimes expedite processing by confirming identity or income verification has been completed. This isn't about bypassing normal procedures - it's about ensuring your return hasn't been incorrectly flagged or stalled in the system.
I've seen this situation perhaps dozens of times on this forum, and it seems to be somewhat common this filing season in particular. The IRS appears to be prioritizing refund processing over transcript updates, which might be related to their staffing challenges. While there's always a small possibility of issues, most users reporting this discrepancy have received their refunds on schedule. It might be prudent to check with your bank on the morning of your DDD to confirm pending deposits, as some financial institutions may show this information before the official posting date.
This is like having your pizza delivery tracker say "out for delivery" while the restaurant still shows your order as "preparing." The money is literally on its way while the paperwork is still catching up! Happened to me last month - got my direct deposit right on schedule (4/12) but my transcript didn't update until a week AFTER I had the money. The IRS is running their systems on Windows 95 while trying to process millions of returns.
Got my refund today. Transcript still blank. WMR was right. No issues with deposit. Bank processed immediately. System disconnect is real. Don't panic. Trust the DDD.
I just went through this exact scenario on February 18th. Called TurboTax on February 20th and got the same information - payment received but not showing in my account. The agent told me it would post on February 25th. Sure enough, on exactly February 25th, my account updated. Your March 26th date is likely accurate to the hour. If it doesn't update by March 27th, call them immediately as the fiscal quarter ends March 31st and you want this resolved before their quarterly accounting closure.
The EXACT same thing happened to me!! I was so angry I took screenshots of everything. My payment was "pending" for $1,243 but my account showed $0 paid! I was panicking thinking I'd get hit with late payment penalties or something. But it did finally update on the exact day they said it would. The whole time I was thinking "how can a company that literally specializes in FINANCIAL SOFTWARE have such a terrible payment tracking system??" 𤬠So frustrating but at least you know you're not alone in this mess!
Andre Dupont
Have you considered opening an account with another bank just for receiving tax refunds? I know it sounds like overkill (like bringing a spare car on a road trip just in case!), but some of my clients maintain accounts at banks known for early deposits specifically for this purpose. Credit unions often process faster than traditional banks, and online banks like Current or Chime advertise 2-day early deposits as a feature. Might be worth it if timing is critical for your business operations.
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Zoe Papanikolaou
The r/TruistBank community has a pinned thread about this exact issue. According to multiple reports there, Truist has never released IRS refunds early in the last three tax seasons. The IRS Where's My Refund tool (https://www.irs.gov/refunds) will show the official DDD, but according to community data, Truist customers should always plan for that exact date. Some users reported that deposits sometimes don't appear until late afternoon on the DDD, so don't panic if you don't see it first thing in the morning.
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