


Ask the community...
Here's what I've learned after dealing with this issue multiple times: 1. Use the company's app if they have one. Sometimes you can chat with a rep there. 2. Call during off-peak hours (early morning or late evening). 3. If you get an automated system, try saying 'agent' or 'representative' repeatedly. 4. Keep a record of who you talk to and when. It helps if you need to escalate later. 5. Be polite but firm. The person on the other end is probably dealing with angry customers all day. 6. If all else fails, file a complaint with the FCC or your state's public utility commission. Hope this helps! Good luck getting your plan set up.
Wow, thanks for the detailed advice! I'll definitely try some of these tips. Really appreciate you taking the time to write all this out.
lol good luck. i gave up and switched providers after spending 3 days trying to get through. not worth the hassle
Has anyone had issues with the online verification system? I tried like 5 times and it kept saying my info didn't match š¤
Same here! I ended up having to call. Turns out there was a typo in my address on file. Maybe double check all your info?
Just went thru this last week. Took about an hour on the phone but got it all sorted. Hang in there OP, its annoying but not too bad once you get someone on the line.
That's reassuring to hear. Did they ask for any specific documents during the call?
guys. the irs is a joke. they probably dont even have real people working there anymore. its all robots and AI. wake up sheeple! ššš
Take off the tinfoil hat, buddy. They're understaffed, not run by robots š
I feel your pain, OP. I've been trying to resolve an issue with them for MONTHS. The system is totally broken. Good luck, hope you get through soon!
I'm in the same boat, OP. Been waiting on my refund for months now. Starting to wonder if I'll ever see that money. š©
Hang in there! I know it sucks, but they do eventually get to everyone. It just takes forever sometimes.
Pro tip: if you can't get through on the main line, try calling your local Taxpayer Assistance Center. They sometimes have better luck getting you connected to the right person.
Connor O'Brien
OP, whatever you do, DON'T IGNORE THE LETTER! I made that mistake and ended up with a much bigger headache. Deal with it asap, even if it's annoying.
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Gabrielle Dubois
ā¢Definitely not ignoring it! Just wanted to be prepared before I called. Thanks for the warning though!
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Amina Diallo
Has anyone successfully done this verification online? The letter mentions an online option but when I tried, it said I wasn't eligible. Wondering if its just me or if the online thing is a myth lol
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GamerGirl99
ā¢I tried too and got the same message. Pretty sure the online option is about as real as my chances of winning the lottery š
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Hiroshi Nakamura
ā¢It worked for me! But I think it depends on what info they already have on file for you. If anything seems off, they make you call in.
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