IRS

CommunityGovernment Services

Can't reach IRS? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the IRS
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the IRS drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Federal return showing 'information doesn't match' error but state return processed fine - what am I missing?

Filed my tax return about 2 weeks ago and got my state refund already processed and direct deposited into my account yesterday. But when I checked the status of my federal return on Where's My Refund, I'm getting the message that my "information doesn't match." I triple checked everything - social, filing status, refund amount - but still nothing. How can my state return go through perfectly fine but my federal is saying there's an error? Has anyone else dealt with this? I'm starting to worry I messed something up or maybe there's identity theft happening.

After spending WEEKS trying to decode what was happening with my transcript (all those codes made my head spin), I used taxr.ai and it explained everything instantly. Turned out there was a simple issue holding up my refund that I could fix with a quick call. Would have never figured it out on my own - best money I've spent this tax season for sure. https://taxr.ai

0 coins

This is super frustrating but unfortunately pretty common! The federal and state systems don't communicate at all, so it's totally normal for one to process fine while the other has issues. A few things to check: - Make sure you're using the EXACT refund amount from your actual filed return (line 35a on Form 1040), not what you calculated or expected - Double-check your SSN entry - even one wrong digit will trigger this error - Verify your filing status matches what the IRS has on file - Sometimes the system just needs 24-48 hours to fully update If you used tax software, log back into your account and confirm the final federal refund amount - software sometimes makes last-minute adjustments that change the final number. The Where's My Refund tool is notoriously finicky, so don't panic yet! Try again tomorrow with the exact amounts from your return. If it's still not working after that, you might need to call them or check your transcript to see what's actually happening with your return.

0 coins

TurboTax refund status changed to Pending on 02/15/25 then back to Accepted - Expected date disappeared from IRS tracker

I filed my taxes through TurboTax around January 20th and it was marked as Accepted right away. Today I checked and noticed my status had changed from "Submitted" on 02/15/25 to "Pending" on 02/15/25, and then back to Accepted within a few hours. My estimated refund date completely disappeared - it now shows "est. - /- /- -" instead of the date I was expecting to receive my refund. When I look at the IRS Refund status tracker, I can see this change happened today, with both the Submitted and Pending statuses showing the same date (02/15/25). The "Where's my refund?" tool is showing these status changes but not giving me any explanation for why my estimated date disappeared. Anyone else experience something similar? Should I be worried about this? I was expecting my refund by mid-February but now I'm not sure what's happening with this sudden status change and the missing estimated date.

im in the exact same situation. filed on jan 22, accepted jan 23, then yesterday saw it flip to pending and back to accepted. From what i can gather online this is totally normal and just means your return is moving through their process. as long as it went back to accepted u should be fine

0 coins

I've been through this exact same situation multiple times over the years. The status flip from Accepted to Pending and back is actually a good sign - it means your return is actively being processed rather than just sitting in a queue. When the estimated refund date disappears, it's usually because the IRS system is recalculating timing based on current processing volumes. Since you mentioned you claimed EIC, that explains everything - those returns are held until mid-February regardless of when you file due to the PATH Act. Your 21-day processing window basically starts around February 15th, so you're looking at early March for your refund. The status changes you're seeing are just the system preparing your return for the next phase of processing now that the PATH Act hold period is ending. Nothing to worry about at all!

0 coins

Filed through TaxAct with Republic Bank - Got State Refund but When Will Cash App Deposit Arrive?

Just filed through TaxAct and used Republic Bank for processing. Already got my state refund and they're taking their fees out tomorrow. Anyone know when I'll actually get the money in my Cash App? Going through this tax season solo after finalizing divorce in December and I'm trying to keep track of everything, but there are so many moving parts. Need this refund to catch up on some bills.

According to the TaxAct website's FAQs (https://www.taxact.com/support/), if you selected to have your preparation fees deducted from your refund, Republic Bank creates a temporary account to receive your refund, deducts their fees, then forwards the remainder to your designated account. The timing can vary, but most users report 1-3 business days after fee deduction. You can check your refund status through Republic Bank's portal if you saved your login information from when you filed.

0 coins

Just to add a bit more clarity - if you log into your TaxAct account, there should be a section called "Check E-file Status" that will have a link to Republic Bank's tracking portal. You'll need the email address you used when filing plus either your SSN or the PIN you created.

0 coins

This is exactly what I did! The Republic portal actually gave me a specific date range for when to expect the deposit, and it was accurate within a day.

0 coins

Hey Zainab! I went through the exact same process last month - TaxAct with Republic Bank to Cash App. Republic took their fees on a Wednesday and my money hit Cash App Friday morning. The key thing is making sure your Cash App account info matches exactly what you put on your tax return (same name spelling, etc.). Also, Cash App will send you a push notification when the deposit arrives, so you don't have to keep checking obsessively like I did! Hang in there with the post-divorce tax stuff - it's overwhelming the first time but you've got this. ๐Ÿ’ช

0 coins

Received 2 separate 1095-A forms from same insurance company - how to properly file these?

I just opened my mail yesterday and found two different 1095-A forms from my insurance provider (BluePath Health). They're both for 2024 but they're for different plans - one is their "Premium Gold" plan and the other is for their "Essential Silver" plan. The first 1095-A only shows coverage for January 2024, while the second form covers February through April 2024. I ended up canceling my marketplace coverage after April because I got a new job with benefits. I'm planning to use the freetaxusa website for filing my taxes, but I'm not sure if I'll be able to enter both 1095-A forms there. Has anyone dealt with this before? I'm guessing this happened because I adjusted my projected income for 2024 and had to switch plans, but I'm confused about how to properly report both forms. Where can I find clear instructions about filing with 2 separate 1095-A forms from the same company? I don't want to mess this up and delay my refund.

I just went through this exact situation last month! Had two 1095-A forms from the same insurer (Anthem) after switching from their Bronze plan to Gold mid-year. One thing that really helped me was creating a simple spreadsheet before entering anything into FreeTaxUSA. I listed out each month, which form it came from, the premium amounts, SLCSP values, and APTC amounts. This made it much easier to spot any inconsistencies and ensured I didn't miss anything when entering the data. Also, keep both original forms in your tax records even after filing. I know someone who got an IRS notice months later asking for clarification about their premium tax credit calculation, and having the original 1095-A forms made resolving it much quicker. The whole process was actually smoother than I expected once I got organized. FreeTaxUSA walked me through each form step by step, and the final calculation matched what I expected based on my monthly premium payments.

0 coins

This is incredibly helpful advice, thank you! I'm definitely going to set up both digital and physical storage like you described. The Healthcare.gov Premium Tax Credit calculator sounds like a great way to double-check everything before filing - I didn't even know that tool existed. Your point about catching the data entry error through the spreadsheet really drives home how important it is to be systematic about this. I can see how easy it would be to accidentally transpose numbers or miss something when you're dealing with multiple forms and all those monthly amounts. One more question - when you were using the Healthcare.gov calculator, did you enter the information from both 1095-A forms separately, or is there a way to combine the data from multiple forms in that tool?

0 coins

This is exactly the kind of thorough approach I wish I had taken! I made the mistake of rushing through my multiple 1095-A situation last year and ended up having to file an amended return because I mixed up some of the monthly amounts between the two forms. The Healthcare.gov Premium Tax Credit calculator sounds like a great verification tool - I had no idea that existed. Do you happen to know if it works well when you have coverage gaps? I had marketplace insurance Jan-March, then a gap in April when I was between jobs, then employer coverage starting in May. I'm worried about how to handle that gap month when I file this year. Your point about scanning documents is really smart too. I've been meaning to set up a better digital filing system for tax documents. Do you organize the scanned files by year, or do you have a more detailed folder structure?

0 coins

I went through this exact situation two years ago and want to add one more tip that really helped me - before entering anything into FreeTaxUSA, call BluePath Health's customer service line to confirm that both 1095-A forms are correct and that the plan switch was properly processed in their system. Sometimes when you switch plans mid-year with the same insurer, there can be backend issues where premium payments get misallocated between the old and new policy. I discovered that my January payment had been incorrectly applied to my February coverage, which would have thrown off my entire Premium Tax Credit calculation if I hadn't caught it. The customer service rep was able to verify that my 1095-A forms accurately reflected the correct premium allocations and coverage periods. It only took about 15 minutes on the phone, but it saved me from potentially having to file an amended return later. Also, since you mentioned the plan switch might have been due to income changes, make sure your final 2024 income matches what you projected when you made the switch. If there's a significant difference, it could affect your Premium Tax Credit reconciliation regardless of how perfectly you enter the 1095-A forms.

0 coins

This is excellent advice about calling the insurance company first! I'm actually dealing with a similar situation right now and hadn't thought about verifying the premium allocations before filing. That's a really smart catch about payments potentially being misallocated between policies. Your point about income changes is especially relevant for me - I did have to update my projected income when I switched plans, and my actual 2024 income ended up being about $3,000 higher than my final projection. I'm assuming this means I might owe back some of the advance premium tax credit, but I wasn't sure how much the multiple 1095-A forms might complicate that calculation. Did you find that having the insurance company verify everything upfront made the actual tax filing process smoother, or were there still surprises when you got to the Premium Tax Credit reconciliation part?

0 coins

Having the insurance company verify everything upfront definitely made the filing process much smoother! When I got to the Premium Tax Credit reconciliation section, there were no surprises or discrepancies that made me second-guess whether I had entered something incorrectly. Regarding your income situation - yes, if your actual income was $3,000 higher than your final projection, you'll likely need to repay some of the advance premium tax credit. The good news is that the tax software will calculate this automatically once you enter your actual income and both 1095-A forms correctly. The multiple forms shouldn't complicate the reconciliation calculation - the software just uses all the monthly data from both forms to determine your total advance credits received, then compares that to what you should have received based on your actual income. The repayment amount is usually manageable, and there are caps on how much you have to pay back depending on your income level. One thing that really helped me was running through the Healthcare.gov Premium Tax Credit calculator with my actual income before filing, so I had a rough idea of what to expect. It prepared me mentally for owing money back rather than getting a larger refund.

0 coins

Jackson Hewitt now charging $100 for tax amendments? Can't deduct from refund?

I just went to Jackson Hewitt to file an amendment for my 2023 taxes and they told me it would cost $100. I've filed amendments with them before in 2021 and 2022 and never got charged anything extra beyond my regular filing fee. What's more frustrating is they're saying they can't take the amendment fee out of my refund like they do with regular tax prep fees. When did they start this policy? Is this happening to anyone else or just at my location?

I'm dealing with the exact same situation right now! Just got quoted $100 at my local Jackson Hewitt for what should be a simple amendment to add a 1099 I missed. It's frustrating because like you, I've never been charged extra for amendments in previous years. From reading all these responses, it sounds like we just got lucky before with preparers who waived the fee or locations with different policies. I'm seriously considering trying to do it myself this time - the AI tools people are mentioning sound promising, and if I can save $100 and actually learn something in the process, that seems worth the effort. Has anyone here successfully done their own amendment after always using a tax prep service before?

0 coins

I was in the exact same boat as you a few months ago - always used tax prep services but decided to try doing my own amendment when they quoted me $125. I ended up using one of those AI tools mentioned earlier (taxr.ai) and honestly it was way easier than I expected. It walked me through everything step by step and explained what each line meant in plain English. The hardest part was just getting over my fear of messing something up, but the tool caught a couple mistakes I would have made and explained why they were wrong. Saved me the fee and now I actually understand my taxes better. If it's just adding a missed 1099 like yours, that's pretty straightforward - I'd definitely give it a shot before paying the $100!

0 coins

I'm seeing a lot of people mention AI tax tools in this thread, and as someone who's been burned by sketchy tax software before, I wanted to share my experience. I was really hesitant about trying taxr.ai when it was first mentioned here, but after Jackson Hewitt quoted me $150 for what seemed like a simple amendment (correcting my filing status), I figured I'd give it a shot. Honestly, it was a game-changer. The tool didn't just tell me what forms to fill out - it actually explained WHY I needed to make each change and what the implications were. I learned more about my taxes in 2 hours than I had in years of just handing everything over to tax preparers. The best part? It caught an error I would have definitely made if I'd tried to do the amendment myself without guidance. I was going to report my original refund amount wrong, which apparently could have delayed processing even more. Saved me $150 and actually gave me confidence to handle my own taxes going forward. For anyone still on the fence about DIY vs paying the tax prep fees - if you have a relatively straightforward amendment, it's definitely worth trying these AI tools first. You can always fall back on paying a preparer if you get stuck, but you might surprise yourself with what you can accomplish!

0 coins

Thanks for sharing your detailed experience! I've been reading through all these responses trying to decide what to do about my own amendment situation, and your breakdown of actually using one of these AI tools is really helpful. The fact that it caught an error you would have made is huge - that's exactly the kind of thing I'm worried about with DIY. I think I'm convinced to try the AI route first before paying Jackson Hewitt's fee. Worst case I'm out a few hours of time, but potentially saving $100+ and learning something valuable seems worth the risk. Really appreciate you taking the time to explain the whole process!

0 coins

Prev1...452453454455456...5645Next