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Just wanted to share my experience this tax season with the whole TurboTax/TPG/Santa Barbara Bank & Trust situation. I e-filed through TurboTax on February 10th and opted to have my fees taken out of my refund. My return was accepted the same day, and the IRS 'Where's My Refund' tool showed approved on February 22nd with a direct deposit date of February 27th. Here's where things got interesting. The money didn't hit my account on the 27th. I remembered from previous years that when you choose to have fees taken out, your refund actually goes through TPG (Tax Products Group) which is handled by Santa Barbara Bank & Trust first before coming to you. I checked the TPG website (https://taxpayer.sbtpg.com/) and saw my refund was received from the IRS but was still showing as "pending" for almost 3 days after the IRS deposit date. Last year, it only took them about 24 hours to process and send to my bank. Anyone else experiencing delays with TPG this year? I'm wondering if this is normal for the 2024 tax season or if I should be concerned. The house payment is due next week, and I was counting on this refund to cover part of it.
Try calling early in the morning right when they open - like 7:01am eastern. That's when I finally got through after weeks of trying. Found out they were just waiting on verification of my self-employment income. Never would have known without actually speaking to someone.
Good luck with that π I tried calling at opening time for 2 weeks straight and never got through. The system is completely broken.
I finally gave up on calling directly and used claimyr.com - got through to an agent who actually knew what they were talking about. Talking to an agent got my refund released so fast after months of waiting.
I'm dealing with almost the exact same situation! Filed in early March, got the CP05 letter in June, and have been seeing the 810 freeze code on my transcript since then. It's so frustrating not knowing what's actually happening or how much longer this will take. From what I've gathered reading through all these comments, it sounds like the freeze could be related to income verification or credit verification (I also claimed the Child Tax Credit for the first time this year). I'm torn between waiting it out like the CP05 letter says or being proactive and trying to call. Has anyone had success getting specific information about what exactly triggered their review when they called? I don't want to waste hours on hold if the agents can't tell me anything more than "keep waiting.
Has anyone noticed that even if the UBTI is under $1000, you still get a K-1 with all these weird boxes filled out? my brokerage never explained any of this when i bought EPD in my ira. now every year i get a massive k1 package and have no idea what to do with it.
You should keep those K-1s even if they don't trigger a 990-T filing. If you ever get audited, the IRS might want to see them to verify the UBTI was indeed under the threshold. Also, if you have multiple MLPs, the UBTI from all of them is combined, so individually they might be under $1000 but together they could exceed it.
This is exactly why I tell people to think twice before putting MLPs in retirement accounts! I made the same mistake years ago with Kinder Morgan Partners in my traditional IRA. The UBTI calculation can be tricky because it's not just about whether your investment is profitable overall - it's about the underlying business income the MLP generates. Even if your shares are down, the pipeline or energy infrastructure might still be generating taxable business income that gets passed through to you. One thing I learned: if you do decide to keep MLPs in retirement accounts, try to consolidate them with one custodian. Having multiple brokerages each handling different MLP positions makes tracking that $1000 UBTI threshold much more complicated since you have to aggregate everything yourself. Also, don't forget that UBTI isn't just from capital gains when you sell - it's ongoing income from the MLP's operations. So even holding underwater positions can still generate tax obligations if the partnership is profitable.
I'm going through the exact same thing right now! Completed my ID.me verification on March 12th after being asked to verify due to filing Head of Household for the first time (also went through a divorce last year). It's been 2 weeks and still showing the first bar on WMR with no transcript updates. The waiting is honestly the worst part - especially when you're dealing with divorce expenses and really need that money. From what I'm reading here, it sounds like 3-4 weeks is pretty typical, so hopefully we'll both see movement soon. Has anyone had luck calling the Taxpayer Advocate Service if it goes beyond the normal timeframe?
I'm in a very similar situation! Filed HOH for the first time after my divorce was finalized in December. Completed ID.me verification on March 8th and it's been 17 days with no updates on WMR or transcripts. The financial stress from the divorce makes this waiting even harder. From what everyone is sharing here, it sounds like we're still within the normal 3-4 week window, but the lack of any updates is nerve-wracking. I haven't tried the Taxpayer Advocate Service yet, but I've heard they can be helpful if it goes beyond 30 days from verification. Hopefully we'll both see some movement in our accounts soon!
I'm going through this exact same situation right now! Just completed my ID.me verification on March 15th after they flagged my return for identity verification. Like many of you, I'm also filing Head of Household for the first time due to a recent divorce (finalized in January). It's been 10 days now and still stuck on the first bar of WMR with transcripts showing N/A. The waiting is absolutely brutal, especially when you're already dealing with divorce-related financial stress. Reading through everyone's experiences here is actually really reassuring - it sounds like 3-4 weeks is pretty normal, and most people seem to get their refunds well before that 9-week maximum the IRS quotes. I'm trying to stay patient, but checking WMR multiple times a day has become an obsession! Has anyone noticed if there's a particular day of the week when updates typically happen, or is it pretty random?
I'm so grateful for this community! When my refund was stuck last year I was panicking about how it would affect everything else in my financial life. The advice here saved me SO MUCH stress! β€οΈ One thing I learned that might help you - keep filing on time even with the previous year unresolved. The worst thing you can do is let one delayed return cause you to be late with the next one. That creates ACTUAL problems instead of just potential ones. Sending good vibes that both your returns get processed soon!
I can relate to your anxiety about this situation! I went through something similar two years ago where my refund was delayed for almost 8 months. What I learned from that experience is that the IRS processing systems are actually quite compartmentalized - each tax year really does get handled separately in most cases. One thing that helped ease my mind was ordering my tax transcripts online. The transcript will show you exactly what's happening with your 2023 return - whether it's just in a backlog queue or if there's actually an issue that needs resolution. Sometimes the "Where's My Refund" tool just shows generic status messages while the transcript reveals more specific information. Also, definitely don't delay filing your 2024 return because of this. Filing on time (or by extension deadline) is crucial regardless of what's happening with previous years. The penalties for late filing are much worse than any potential complications from having overlapping processing periods. Have you tried calling the Taxpayer Advocate Service? They can sometimes help expedite cases that have been delayed unreasonably long. After 11 months, you'd definitely qualify for their assistance. Just document everything - dates you called, reference numbers, etc. It becomes really important if you need to escalate later.
This is really helpful advice! I'm actually in a similar boat - my 2023 refund has been "processing" for about 7 months now. I hadn't thought about the Taxpayer Advocate Service as an option. Do you happen to know what their typical response time is? I'm worried that if I start that process now, it might interfere with filing my 2024 return in the next few weeks. Also, when you ordered your tax transcripts, did you use the online system or mail? I've heard the online version can be tricky to access if you don't have certain types of accounts or credit history.
Beatrice Marshall
For anyone trying to check their refund status through TPG: β’ Go to https://taxpayer.sbtpg.com/ β’ You'll need your SSN, filing status, and refund amount β’ The "Payment Status" section shows where your money is in their process β’ "Pending" means they received it but haven't processed it yet β’ "Funded" means they've sent it to your bank Also, be aware that some banks hold deposits for 24-48 hours after receiving them, so there could be additional delay on your bank's end too.
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Teresa Boyd
Thanks for sharing your experience, Rita! I'm dealing with the exact same situation right now. Filed on February 8th, accepted same day, IRS approved on February 25th with a deposit date of March 3rd. It's now March 9th and still showing "pending" on the TPG site. What's really annoying is that nowhere during the TurboTax filing process do they clearly explain that choosing to pay fees from your refund means your money goes through this third-party processor first. They make it sound like a simple convenience fee, not a potential week+ delay in getting your money. I called my bank to make sure it wasn't an issue on their end, and they confirmed they haven't received anything yet. So it's definitely stuck in TPG limbo. Really hoping it processes this week because like you, I have bills coming up that I was counting on this refund for. The stress of not knowing when it'll actually arrive is the worst part!
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