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Just want to add a quick warning - while you're sorting this out, make sure you respond to any IRS notices within the timeframes they specify, even if it's just to tell them you're disputing the issue. If you ignore notices completely, it can lead to escalation regardless of whether you're in the right or not. I learned this the hard way when I had a similar payment issue. I knew I had paid and figured it would sort itself out, so I ignored a couple of follow-up notices. Big mistake! That led to them sending me to collections even though I had proof of payment. Once you're in collections, everything gets more complicated and stressful.
Thank you for this warning! I've been responding to the notices so far, but I've just been repeating that I already paid through payusatax. I'll make sure to keep responding to any future notices and be more detailed about the steps I'm taking to resolve this.
I went through almost the exact same situation with payusatax.com last year! The key thing that finally worked for me was being extremely persistent with their customer service. Here's what I did: 1. Called them every single day at 8 AM sharp when they opened - I found that's when you're most likely to get through to an actual person rather than being stuck in their phone tree. 2. When I finally got someone on the phone, I immediately asked to speak to a supervisor about a "missing EFT reference number for IRS payment dispute." Using that specific language seemed to get me transferred to someone who actually knew what they were talking about. 3. I had my confirmation number, payment date, and credit card statement ready before I called. They were able to look up my payment in their system and provide the EFT reference number on the spot. The whole process took about two weeks of daily calls, but once I got the EFT number, I was able to provide it to the IRS and everything was resolved within a few days. Don't give up - the payment is definitely in their system somewhere, you just need to find the right person who can access it. Also, make sure you're calling payusatax directly and not going through any third-party sites that might look similar. Their real customer service number should be on your original payment confirmation email.
This is incredibly helpful, thank you! I've been calling at random times during the day but hadn't thought to try right when they open. The specific language about "missing EFT reference number for IRS payment dispute" is a great tip too - I've just been saying I can't access my account. I'm definitely going to try your approach starting tomorrow morning. It's frustrating that it takes this much persistence just to get information about my own payment, but at least now I have a strategy that's worked for someone else. Did the IRS give you any trouble once you provided the EFT number, or did they accept it right away?
I went through something very similar with payusatax earlier this year and want to share what finally worked for me. After getting nowhere with their phone support, I found an old forum post suggesting to try logging into your payusatax account using the email address you used for payment rather than trying to search by confirmation number. When I did this, I was able to access a "Payment History" section that showed my EFT reference number - it was listed under a tab called "Federal Tax Payments" that I had completely missed before. The number was formatted differently than I expected (started with "EFT" followed by about 15 digits). If you can't remember which email you used or if you still can't access the account, there's another option: The IRS has a "Payment Verification" form (Form 3949-A) that you can submit along with your proof of payment. It takes longer to process, but they can manually research and apply your payment even without the EFT number. Also, make sure to call the IRS and request that they place a "payment tracer" on your account. This stops penalties from accruing while they investigate. You'll need your SSN, the payment amount, and the date you made the payment. They should be able to do this even if payusatax is being unresponsive.
This is really helpful information! I had completely given up on trying to access my payusatax account after multiple failed attempts, but I never thought to try logging in with my email instead of searching by confirmation number. I'm going to try this right now. The Form 3949-A option is also something I hadn't heard of before - it's good to know there's a backup plan if all else fails. Do you happen to know roughly how long the manual research process takes? I'm worried about how long I can keep penalties on hold while they investigate. Thanks for sharing what worked for you - sometimes it's the simple solutions that we overlook!
I'm dealing with a very similar situation right now and this thread has been incredibly helpful! I made a payment through payusatax back in March and just got a notice saying the IRS never received it. Like others mentioned, payusatax customer service is completely unresponsive. One thing I wanted to add that might help others - if you're using a business credit card or bank account, sometimes the transaction details are more comprehensive than personal accounts. I called the business line at my bank and they were able to provide me with what they called an "ACH trace number" that wasn't visible in my online banking. Also, for anyone still struggling to reach the IRS by phone, I've found that calling right when they open (7am local time) significantly reduces wait times. I got through in about 20 minutes yesterday versus the 2+ hour waits I was experiencing calling later in the day. The agent I spoke with was actually very understanding about payment processor issues and said they see problems with payusatax fairly regularly. She was able to put a temporary hold on penalties while I work on getting the documentation sorted out. Don't give up - there are people at the IRS who want to help resolve these situations!
To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/wMf29SmRU-I
I've been dealing with error 8028 for weeks now when trying to access my tax transcripts. It's frustrating because I'm already verified with and can access other government services without issues. Has anyone found a reliable workaround besides calling the IRS directly? The wait times are brutal and I just need to check my transcript status. Any recent success stories would be appreciated!
I'm experiencing the exact same issue! Been getting error 8028 for about 3 weeks now trying to access transcripts, even though my verification is working fine for other services. From what I've read in this thread, it seems like there might be some backend processing delays on the IRS side that don't sync up properly with verification. @Mike C mentioned that his error persisted even after his was processed, so it might just be a waiting game unfortunately. I m'going to try the phone number approach that @Todd Brown suggested rather than deal with the regular customer service wait times. Let me know if you find any other solutions!
Just wanted to add that if you're still confused about your tax code after reading all these helpful explanations, you can also check your Personal Tax Account online at gov.uk. It shows your current tax code and explains why you have it - really useful for understanding if it's correct for your situation. I discovered mine was wrong last year (I was on an emergency code for months without realizing) and was able to get it corrected through the online service. It also shows if you're due any refunds or owe additional tax, which can be really helpful for planning your finances.
That's brilliant advice about the Personal Tax Account! I had no idea you could see the reasoning behind your tax code there. I've been meaning to set up my online account but kept putting it off. Sounds like it's definitely worth doing, especially if it can catch issues like emergency codes that you might not even realize you're on. Thanks for sharing this tip - going to check mine this weekend!
The 1242L tax code is actually the standard code for most people in the UK for the 2024-25 tax year. The number 1242 represents your personal allowance of Β£12,420 - this is the amount you can earn before paying any income tax. The 'L' suffix confirms you're entitled to the standard personal allowance. So with 1242L, you won't pay income tax on your first Β£12,420 of earnings in the tax year. Anything you earn above that gets taxed at 20% (basic rate) up to Β£50,270. Since you mentioned you have one full-time job with no complications, this code sounds absolutely correct for your situation. Your employer uses this code to work out how much tax to deduct from each paycheck throughout the year. If you're paid monthly, they'll divide your annual allowance by 12 and only tax you on earnings above that monthly threshold.
Jeremiah Brown
Don't forget that any business expenses you had during those contractor months might be deductible on your Schedule C! This includes things like mileage if you drove for work, a portion of your phone bill if you used it for work, home office deduction if you worked from home, etc.
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Royal_GM_Mark
β’This is super important! I was a contractor briefly and nearly missed out on about $600 in deductions for my home office and work supplies. The tax savings was significant.
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Amina Diallo
One thing to keep in mind is that when you file your 2025 taxes, you'll likely need to make quarterly estimated tax payments for 2025 if you expect to owe $1,000 or more in taxes. Since you now have both W-2 income and potential future contractor income, it's worth calculating this early to avoid underpayment penalties. Also, make sure your employer provides you with both a 1099-NEC for those contractor months AND a W-2 for your employee months. Some employers try to just issue a W-2 for the whole year, but that's incorrect - the contractor income needs to be reported separately on the 1099-NEC. If your employer pushes back on issuing both forms, you can point them to IRS guidelines that clearly state the income must be reported according to how you were classified when you earned it, not your status at year-end.
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