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No IRS Transcript Updates 4 Weeks After Responding to Letter 12C for $8,560 W2 Verification

I got Letter 12C dated Feb. 14, 2023 (reference number 0426527365) from the IRS about my 2022 Form 1040 return asking for W2 verification. The letter I received states: "IRS Department Internal Revenue of the Treasury Service AUSC SAO OMB Clearance No.: 1545-0074 AUSTIN 02 TX 73301-0034 In reply refer to: 0426527365 Feb. 14, 2023 LTR 12C 0 R ***-**-8076 202212 30 Input Op: 0426827365 00003253 BODC: SB 108 76063 Social Security number: 76221-427-25810-3 Dear Taxpayer: We received Dec. 31, 2022, Form 1040 federal individual income tax return, but we need more information to process your return accurately. Unless required otherwise, send us your reply within the 20 days from the date of this letter. Enclose only the information we requested and any forms, schedules, or other information required to support your entries and a copy of this letter. Don't send a copy of your return unless we ask you to do so. Don't respond with a Form 1040-X, Amended U.S. Individual Income Tax Return. We'll issue any refund due to you in 6 to 8 weeks from the time we receive your response. If we don't receive a response from you, we may have to increase the tax you owe or reduce your refund." Specifically, they need documentation to support the wage/withholding entry of $8,560.00 that I reported on line 25d of Form 1040. The letter continues: "To support the amount of wage or withholding entry of $8,560.00 on line 25d of Form 1040 submit: - Form W-2, Wage and Tax Statement - Form W-2G, Certain Gambling Winnings - Form 1099-R, Distributions from Pensions, Annuities, Retirement or Profit Sharing Plans, IRAs, Insurance Contracts, etc. - Other forms reporting wage or withholding If you don't have the form you need, contact the issuer of the income statement for a copy and send it with a copy of this letter. Otherwise, send us the information in some substitute form. For example, you can send an earnings statement or paystub from your employer which shows year-to-date totals." The letter also mentioned that I could fax my information to 844-254-2836 using either a fax machine or an online fax service. It warned me to protect myself when sending digital data by understanding the fax service's privacy and security policies. Due to high volume, they can't acknowledge receipt of my fax, and my faxed signatures will become a permanent part of my filing. I faxed all my documents to their number 844-254-2836 on February 20th, but my transcripts still show N/A when I check. I'm getting worried since the letter explicitly states they'll issue any refund due "in 6 to 8 weeks from the time we receive your response." Has anyone dealt with this verification process before? I'm getting anxious since it's been a while and still no updates showing in my transcript. I'm concerned because the letter sent from "AUSTIN 02 TX 73301-0034" clearly warned that if they don't receive a response, they may increase the tax I owe or reduce my refund.

I'm dealing with a Letter 12C situation right now too and this thread has been super helpful! Just wanted to add that I called the IRS customer service line last week about my verification and they confirmed that the N/A transcript status is completely normal during the review process. The agent told me that when they receive your faxed documents, they actually remove your return from the normal processing queue to manually verify everything - that's why it shows N/A instead of your usual return info. She said not to worry unless it's been more than 12 weeks total since you first faxed your response. @Ryan since you faxed on Feb 20th and it's been 4 weeks, you're still well within the normal timeframe. The peak tax season backlog is real but they do eventually get through everything. I'd definitely wait the full 8 weeks before calling again since they'll just tell you the same thing anyway. Keep that fax confirmation safe though - that's your proof you responded on time if any issues come up later! Hang in there, we're all in this waiting game together šŸ’Ŗ

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Olivia Kay

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Thanks @Ian for calling and getting that confirmation from the IRS! That's really reassuring to hear directly from an agent that the N/A status is just part of their normal verification process. I'm dealing with my first Letter 12C situation and honestly was starting to think something went wrong when my transcript didn't update after a few weeks. The 12-week total timeline you mentioned is good to know too - gives me a better sense of when I should actually start worrying vs just being patient. It's crazy how backed up they get during tax season but at least we know the system does work eventually. Really appreciate you sharing what the agent told you! šŸ™

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Maya Diaz

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I'm in almost the exact same situation! Got my Letter 12C about 5 weeks ago for a W-2 verification issue (different amount but same process). The waiting is absolutely nerve-wracking, especially when you see that N/A status on your transcript and start wondering if your documents got lost in the system. What's been helping me is keeping track of the timeline - like @Ian mentioned, the IRS agent confirmed that 12 weeks total is when you should actually start worrying. Since you faxed on Feb 20th, you're still well within normal processing time even with the peak season delays. I also used HelloFax like @Jessica suggested and got a confirmation receipt, which definitely helps with peace of mind. The online fax services seem way more reliable than traditional fax machines, especially when dealing with something this important. The hardest part is just the waiting game when your refund is sitting there in limbo. But from everything I've read and heard, as long as you responded within that 20-day window (which you did), you should be good. The IRS is just incredibly backed up right now. Hang in there - we're all riding this out together! šŸ¤ž

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Sofia Gomez

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@Maya this is such helpful perspective! I'm brand new to dealing with IRS verification letters and honestly was starting to panic after reading Ryan's post. It's so reassuring to hear from multiple people that the N/A transcript status and the long waiting times are just part of the normal process. The HelloFax recommendation keeps coming up - definitely going to use that if I ever need to send documents to the IRS. Thanks for sharing your timeline and experience, it really helps calm the nerves knowing we're all going through the same thing! šŸ˜…

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Kylo Ren

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Jessica, I completely understand your panic about this situation! As someone who's worked in payroll administration for several years, I want to echo what everyone else has said - you absolutely should NOT have to guess at your employment classification. This is a legal determination that your employer is required to make based on Department of Labor guidelines. The fact that they're asking you to choose is honestly concerning and suggests either poor HR software design or a lack of understanding about FLSA compliance on their part. Employment classification affects your overtime eligibility, tax withholdings, and legal protections - it's not a personal preference you get to select. Here's what I'd do with your tomorrow deadline: **Tonight:** Send an email to your supervisor AND HR (if available) saying: "I'm completing my payroll forms and need clarification on my exempt/non-exempt classification. Since this affects overtime eligibility and must comply with FLSA requirements, could you please confirm which classification applies to my specific position and job duties?" **If no response:** Choose "non-exempt" as your default. About 60% of all employees are non-exempt, and it's much safer to potentially receive overtime pay you weren't entitled to (easily corrected) than to waive overtime rights you should legally have. **Document everything:** Keep records of your attempts to get proper guidance. This protects you if there are any payroll issues later. Please don't feel bad about asking - employment law is complex, and you're actually helping your company avoid potential compliance violations by seeking clarification. Any reasonable employer will appreciate your diligence rather than just guessing on something this important. You've got this! Focus on excelling in your actual job duties - that's what really matters in your first week.

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Jessica, I can absolutely feel your stress about this deadline! As a newer employee who went through something very similar, I want to reassure you that you're handling this exactly right by seeking clarification rather than just guessing. Everyone here has given you spot-on advice - this classification should definitely be your employer's legal determination, not your personal choice. The FLSA requirements are pretty specific about job duties, salary thresholds, and decision-making authority, and these factors should drive the classification, not employee preference. Since you're pressed for time, here's what worked for me in a similar situation: I sent a brief email to both my supervisor and HR saying "I'm completing my payroll setup and want to ensure I select the correct exempt/non-exempt classification for compliance purposes. Could you please confirm which applies to my role as [job title]? I want to make sure everything is accurate from day one." If you absolutely must choose without guidance by tomorrow, definitely go with non-exempt as your default - it's the safer option since most positions fall into this category, and it protects your overtime rights while things get sorted out. Don't worry about seeming inexperienced by asking this question. Honestly, employment classification is complex enough that even HR professionals sometimes need to research specific situations. You're showing good judgment by wanting to get this right rather than guessing. This is totally fixable if adjustments are needed later, so try not to let it stress you out too much. Focus on doing great work in your new role - that's what will really matter in the long run!

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Heather Tyson

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I've been dealing with this exact same frustrating situation! Filed back in February and have been getting that useless "still processing" message for months now. Reading through all these success stories has given me so much hope - I had no idea about the payment line strategy! I'm definitely going to try calling 800-829-1040 tomorrow morning at 7am Eastern and selecting the payment options instead of the refund inquiry. The fact that multiple people are getting through in 15-25 minutes versus hours on the regular line is incredible. I've got my SSN, last year's AGI, and expected refund amount ($2,100) all organized and ready to go. What really strikes me is how many of these delays seem to be simple verification issues that get resolved quickly once you actually reach a human being. My return included the Child Tax Credit too, so I'm wondering if that might be what's holding mine up as well. Thanks to everyone who took the time to share what actually worked for them - this community has been more helpful than anything on the official IRS website! I'll definitely report back with how the call goes. It's so encouraging to know there are real solutions out there instead of just waiting indefinitely and hoping something changes.

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Yuki Tanaka

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Good luck with your call tomorrow morning! The payment line strategy really does seem to be the most reliable approach based on everyone's experiences here. Having the Child Tax Credit on your return could definitely be what's causing the delay - I've seen several people mention that specific credits often trigger manual verification reviews. Your preparation sounds perfect - having all that verification info ready (SSN, last year's AGI, expected refund amount) will make the call go much smoother once you get through. The 7am Eastern timing on a weekday morning seems to be the magic formula that's worked for so many people in this thread. It's amazing how these delays that seem so mysterious and complicated from the outside often turn out to be simple verification issues that can be resolved in minutes once you reach the right person. Your $2,100 refund is definitely worth that early morning wake-up call! Please do report back with how it goes - these success stories are what keep all of us motivated to keep trying instead of just accepting the endless "still processing" limbo. Fingers crossed you'll be another success story to add to this incredibly helpful thread!

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Rosie Harper

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I've been struggling with this exact same issue for over two months now! Filed in February and still stuck with that maddening "still processing" message. After reading through all these incredibly helpful success stories, I'm feeling more hopeful than I have in weeks. The payment line strategy at 800-829-1040 seems to be the clear winner here - so many people getting through in 15-25 minutes versus the endless holds on regular refund lines. I'm definitely going to try the 7am Eastern approach on Thursday morning with all my documentation ready (SSN, last year's AGI, and expected refund amount of $3,800). What really gives me confidence is seeing how many of these delays turn out to be simple verification issues that get resolved immediately once you reach an actual human. My return included both the Child Tax Credit and American Opportunity Tax Credit, so based on other stories here, that might be exactly what's triggering the hold. Thanks to everyone for sharing what actually works instead of just the generic "keep waiting" advice you get everywhere else. This community has been more helpful than months of trying to figure this out on my own! I'll definitely update with results - hopefully adding another success story to this amazing thread. The fact that we all have to jump through these hoops just to get information about our own money is ridiculous, but at least we're not alone in this fight!

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StormChaser

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Has anyone used TaxAct instead of TurboTax for this? I have a similar situation with a 1099-S but I'm using TaxAct this year to save money, and I can't find where to input this form.

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I used TaxAct last year for a 1099-S. In TaxAct, you need to go to the Federal section, then Income, then Investment Income, and there should be an option for "Sale of Home/Real Estate (Form 1099-S)". The interface is different from TurboTax but it asks for basically the same information. They have a search function at the top where you can just type "1099-S" and it should take you right to the correct section.

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I dealt with this exact situation two years ago when my father-in-law sold his rental property and we received proceeds as beneficiaries. The substitute 1099-S can be tricky in TurboTax, but here's what worked for me: First, make sure you're treating this correctly - since it was his father's vacation property (not primary residence), this is likely investment property for tax purposes. You'll need to determine if your husband's portion was received as a gift during his father's lifetime or through inheritance. For the basis calculation that's giving you trouble, you'll need the original purchase price of the property plus any major improvements made over the years. Your husband's basis would be his percentage share of that total amount. If you can't find exact records from 30 years ago, county assessor records often have historical sale data, or you can research comparable sales from that time period. One tip: if the field TurboTax is asking about seems confusing, try clicking the "?" or help icon next to it - sometimes it explains exactly what information they need. Also, don't forget to account for any selling expenses (realtor fees, closing costs, etc.) as these can reduce the taxable gain. The most important thing is to be as accurate as possible with the basis calculation since that determines how much of the proceeds are taxable. When in doubt, it's worth consulting a tax professional for this type of transaction.

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Beth Ford

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Am I the only one who thinks it's completely ridiculous that we have to jump through all these hoops just to save for retirement? Like why does the backdoor Roth even exist? Why not just let people contribute directly to Roth IRAs without income limits? And then on top of that, every state has different rules?! I moved from Washington (no state income tax) to Oregon last year and suddenly my backdoor Roth conversion cost me an extra $600 in state taxes. Absolute madness.

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You're definitely not alone. The whole system is needlessly complicated. The backdoor Roth exists because Congress wants to limit direct Roth contributions for higher income earners, but then left this "backdoor" open. It's like they want to pretend they're limiting it while actually allowing it if you know the secret handshake. And yeah, the state-by-state differences are a nightmare. I've done backdoor Roths in 3 different states over the years and had 3 completely different tax experiences. The worst was when I moved mid-year and had to figure out how each state wanted their portion!

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Beth Ford

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Glad I'm not the only one frustrated! That mid-year move situation sounds like an absolute nightmare. I didn't even think about that complexity. It really does feel like a secret handshake situation. If you're savvy enough to know about the backdoor method, you can contribute regardless of income, but if not, you're just out of luck? Makes no sense from a policy perspective.

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This is exactly why I always recommend double-checking your state's specific rules each year, even if nothing seems to have changed in your situation. State tax laws around retirement accounts are constantly evolving, and sometimes the changes aren't well-publicized. One thing that might help is to pull your Form 8606 from both years and compare them line by line. Look specifically at Part I (lines 1-18) which deals with nondeductible contributions and conversions. If there's a difference in how your basis was calculated or reported between years, that could explain the state tax discrepancy. Also worth noting - some states have "conformity" issues where they don't automatically adopt federal tax changes or interpretations. So even if the federal treatment of your backdoor Roth was identical both years, your state might have changed how they handle it independently. The fact that others in this thread found actual policy changes in their states suggests this might be more common than we realize.

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This is really helpful advice! I never thought to compare Form 8606 line by line between years. That makes total sense that the devil would be in those details. The "conformity" issue you mention is particularly interesting - I had no idea that states could independently change how they handle federal tax treatments. That would definitely explain why my situation seemed identical but the tax outcome was different. It sounds like I need to do some digging into whether my state made any policy changes specifically around Roth conversions. Do you know if there's an easy way to find out about these state-specific policy changes? I'm wondering if there's some official notice or bulletin that gets published when states change their retirement account tax treatment.

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