The SBGT issues happen every year around peak filing time. Don't waste hours trying to log in. Download your tax docs directly from your brokerage websites. Enter the info manually. Takes 30 minutes max. Saves hours of frustration. Been doing this for 5 years now. Never had a problem.

Are you using the desktop version or the online version of TurboTax? I've noticed the desktop version seems to handle the SBGT connection more reliably. Also, have you tried accessing it during non-peak hours?

Call the IRS directly at 1-800-829-1040. I did that when my transcript wasn't updating. The agent told me my return was selected for review but nothing was wrong. My transcript updated three days later. Sometimes you just need to talk to a human.

Filed March 29. Transcript updated April 7. Refund deposited April 11. No issues. No contact needed. System works. Just slow. Early filers get faster service. April filers wait longer. Peak season now. Patience required.

I've been filing taxes for 15+ years and honestly, the easiest approach for your situation would be to use the IRS's own Free File Fillable Forms if you're comfortable with a bit of DIY. For the Child Tax Credit specifically, I had a similar issue in 2022 and found that the key is having all your children's SSNs and documentation ready. The recovery process is actually much simpler than the IRS makes it sound - you're essentially claiming a credit you were entitled to but didn't receive. Just make sure you have documentation showing eligibility for the tax year in question.

Success story time! 😅 I was in almost the EXACT same boat last year. Missed out on about $3,600 in Child Tax Credits and was completely lost on how to reclaim them. I ended up using FreeTaxUSA (totally free for federal, like $15 for state) and it walked me through the whole process. The software asked if I'd received the full credit, I said no, and it automatically added Schedule 8812 to my return. Got my refund with the missing credits in about 16 days! Don't overthink it - the right software makes this super easy.

I work in banking (not Truist specifically) and can shed some light on this. Did you receive any notification from Truist about using the new routing number? Have you logged into your online banking recently to check if they've posted any alerts about this? Most major banks maintain routing number forwarding for 12-18 months after a merger. This is standard practice to prevent exactly the situation you're worried about. Have you received any official communication from Truist indicating that the old routing numbers are no longer valid?

I went through this exact situation with the SunTrust/Truist merger. I filed on January 29th, 2024 using my old SunTrust routing number by mistake. My refund of $3,842 was direct deposited successfully exactly 18 days later on February 16th. The bank automatically redirected it using their internal systems. According to the Truist representative I spoke with, they will continue accepting the old routing numbers through December 31, 2024. After that date, any ACH transfers or direct deposits using the old routing number will be rejected.

Be careful with this situation. My brother had the same code, verified no offsets, and ignored it thinking it was a mistake. Six months later, still no refund, and turns out they were questioning some business expenses on his Schedule C. The letter had been sent to an old address. By the time he sorted it out, they had escalated it to an actual audit. Don't assume it'll just work itself out - be proactive once you get that letter.

I went through this exact situation in February. Tax topic 151, confirmed no offsets, total confusion. Turned out they just needed to verify my identity because I had moved to a new state mid-year. Used the ID verify tool on IRS.gov, and my refund was processed within 9 days after that. Much less dramatic than I expected! The system works, it's just not very transparent about what's happening.

Think of your tax refund like a package being shipped. WMR is like the tracking page, but your transcript is the actual manifest. Just as a tracking page might show outdated information while your package is already at your door, WMR can show an offset while your money is already cleared for full payment. Have you checked if the offset notice on WMR specifies which agency is claiming the debt? That would tell us if it's the same one you already settled with or potentially a different issue altogether.

I had this exact situation last month - WMR showed offset but transcript didn't have 898 code. Could it be a glitch in the system? Why would they show different information? I was worried sick about it, but guess what? I ended up getting my full refund on February 8th, exactly as my transcript showed. The WMR tool never updated correctly even after I got my money. Isn't that ridiculous? My advice is to trust your transcript and not WMR - the transcript is what the IRS actually uses to process your refund.

Have you checked your transcript online? That's usually more informative than WMR. If you're seeing any codes like 570/971, you might want to understand what they mean. I used https://taxr.ai to analyze my transcript last week when I was confused about some weird codes. It explained everything in plain English and gave me an estimated deposit date that turned out to be spot on. As a small business owner myself, I know how frustrating it is when you're counting on that money for equipment purchases.

I'm in almost the identical situation. Filed 1/22, accepted 1/28, still nothing. Meanwhile my sister who filed on 2/15 already got her refund last week. The processing order seems completely random this year compared to previous tax seasons when it was more first-come-first-served. I've noticed that people with simple W-2 only returns seem to be getting processed faster than those of us with any kind of business income or deductions, even if we filed earlier.

The ID.me verification protocol contains multiple authentication vectors that may present challenges depending on your documentation availability. If you've recently relocated or changed your name (perhaps due to marriage after graduation), you might encounter a Documentation Discrepancy Error during the Address Verification Phase. This occurs when the address on your government ID doesn't match your current address of record with the IRS. In such cases, you'll need to provide secondary verification through the Manual Review Queue, which typically extends processing by 5-7 business days. I strongly recommend preparing all documentation in advance, including utility bills from the past 90 days, to avoid delays in the verification workflow.

Went thru this whole mess in March. Got the letter, freaked out, then realized it's pretty standard these days. Did everything online w/ ID.me and it was tbh easier than expected. Had my DL, passport, and latest W-2 ready which helped. Uploaded docs on a Tues, got confirmation Thurs, refund hit my acct the next Wed. Pro tip: use a desktop/laptop NOT ur phone - the mobile interface is garbage and kept timing out on me. Also make sure ur selfie has good lighting or you'll be doing it 10x like I did lol.

IMO the IRS is just using generic msgs to buy time. Been thru this rodeo b4 and the "delayed" status doesn't mean much tbh. Last yr my return had the same msg for like 7 wks then suddenly approved w/o any contact from IRS. Ppl need to chill and stop checking WMR every 5 mins (guilty lol). The system is overwhelmed AF and they're prob just triaging returns based on complexity not errors per se.

The whole IRS processing system is like a giant funnel with different sized filters. Your return is like water flowing through - some passes right through (quick refunds), some gets caught in different filters (verification stages), but only a small percentage actually gets diverted to the special container (errors department). It's like how my bank flags certain transactions for "review" but 99% still process normally after a short delay. I'm concerned though - does anyone know if these delays could affect other financial processes like mortgage applications where they need to verify your tax info?

I was in the same boat as you last week! Much worse than my federal return experience. After trying for days, I finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to the PA Department of Revenue. Compared to waiting on hold for hours like I did last year, I got connected in about 15 minutes. The agent told me there was a small discrepancy in how my name was entered in their system vs. how I was typing it in the check status tool. Such a relief to finally get an answer!

Oh my goodness, I'm so glad I found this thread! I've been having the EXACT same problem with my PA refund check! Does anyone know if this means our refunds are delayed, or is it just the status check system that's having issues? I'm really counting on this money soon!