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One thing to consider that I haven't seen mentioned yet - the IRS has been dealing with massive backlogs and staffing shortages since COVID. While getting your case back from CBE Group might give you access to better resolution options, it could also mean your case sits in limbo for months before anyone actually works on it. I had a similar situation with about $60k in back taxes. When I requested my case back from the collection agency, it took nearly 6 months before the IRS actually assigned someone to work on it. During that time, interest and penalties kept accruing. The upside was that once they did assign someone, I was able to get into a partial payment installment agreement that the collection agency couldn't offer. My advice would be to have a clear plan for what type of resolution you're seeking before requesting the transfer. If you just want a basic payment plan, the collection agency might actually move faster. But if you need hardship consideration, Currently Not Collectible status, or want to explore an Offer in Compromise, then definitely get it back to the IRS despite the potential delays.
This is really helpful context about the IRS backlogs. I'm curious - during those 6 months when your case was in limbo, did you have any protection from additional collection actions? Like, were you safe from levies or wage garnishments while waiting for assignment, or do you still need to be proactive about requesting those protections separately?
Good question about collection protections. During the transfer period, you're generally protected from new enforcement actions because the case is technically "in process" between the collection agency and the IRS. However, this isn't automatic protection - you should document that you've requested the transfer and keep records of when you made the request. If you're worried about levies or garnishments, you can also request a Collection Due Process hearing or submit Form 12153 to formally dispute the collection actions. This gives you additional procedural protections while your case gets sorted out. The key is being proactive rather than assuming the transfer request alone will stop all collection activity. I'd also recommend calling the IRS (or using that Claimyr service someone mentioned) to confirm your case transfer status if it's been more than 30 days since your request. Sometimes cases get stuck in the handoff process and a simple follow-up call can get things moving again.
I've been through this exact situation with $62k in tax debt that went to CBE Group. Here's my take after dealing with both sides: The main advantage of getting it back to the IRS is access to programs like Currently Not Collectible status if you're facing genuine financial hardship. CBE Group literally cannot put your account into CNC status - they can only offer payment plans or temporary delays. However, timing matters. If you're ready to move quickly on an Offer in Compromise or have all your financial documentation ready for a hardship determination, then request the transfer immediately. But if you're still getting your finances organized, the collection agency might actually buy you time since they tend to be less aggressive than IRS revenue officers. One tip that helped me: when you request the transfer back to the IRS, include a brief statement about what type of resolution you're seeking (installment agreement, OIC, hardship status, etc.). This can help prioritize how your case gets assigned once it's back with them. The whole process took about 8 weeks for me, but I ended up qualifying for a partial payment installment agreement that reduced my monthly payment by almost half compared to what CBE was demanding.
This is really valuable insight about the Currently Not Collectible status - I had no idea that was even an option! Quick question: when you mention including a statement about what resolution you're seeking, do you just write that in your transfer request letter, or is there a specific form or process for that? I'm in a similar financial situation and think I might qualify for CNC status, but I want to make sure I handle the transfer request properly to avoid any delays in getting the right person assigned to my case.
Those negative numbers actually mean money coming to you! Its backwards from normal math lol
Just went through this same confusion last month! The key thing that helped me was realizing that on IRS transcripts, negative amounts (-) mean money owed TO you, not money you owe. So your -$6,755 total refund is actually $6,755 coming your way. Since you got $2,700 already, you should expect $4,055 more. The transcript formatting is definitely counterintuitive - took me forever to figure that out too!
I had a similar situation last year where my refund was about $6k less than expected. The IRS doesn't always show the specific adjustments clearly on the transcript - sometimes credits get disallowed during their automated review process without generating obvious "adjustment" lines. Since you mentioned having a Schedule C business, one possibility is that your Earned Income Credit or Additional Child Tax Credit calculations were affected by changes to your self-employment income or AGI during processing. The IRS computer systems sometimes recalculate these credits based on their own review of your business income. You should definitely request a complete account transcript (not just the return transcript) which might show more detail about any adjustments. You can also call the Practitioner Priority Service line if you have a tax professional, or use the regular taxpayer line - though like others mentioned, wait times are brutal right now. The fact that both your taxpayer figures and computer figures match suggests this wasn't a simple data entry error, but rather a systematic recalculation of your credits during processing.
This is super helpful Fatima! The Schedule C connection makes total sense - I didn't even think about how self-employment income changes could ripple through to affect other credits. Do you remember how long it took to get the full explanation when you went through this? I'm hoping there's a way to get answers faster than waiting months for notices that might never come.
This is incredibly frustrating - I feel for you! The $7k difference with no visible adjustments on your transcript is maddening. One thing that might help explain this: sometimes the IRS makes what they call "soft adjustments" during processing that don't show up as obvious line items on transcripts. Since you have a Schedule C, here's what I'd check: your original return likely claimed refundable credits (like Additional Child Tax Credit or Earned Income Credit) based on your reported business income and AGI. But if the IRS's computer systems flagged anything about your Schedule C during processing - even minor calculation differences - they might have recalculated your entire AGI, which would then cascade down and reduce those refundable credits. The really annoying part is that these adjustments often happen without generating the detailed adjustment codes you'd expect to see. Your transcript showing $0.00 for Additional Child Tax Credit when you probably claimed thousands is the smoking gun here. My suggestion: definitely try calling, but also consider filing Form 911 for Taxpayer Advocate Service if you can't get answers. They're specifically designed to help when the normal IRS channels aren't providing clear explanations for significant refund differences like this.
Has anyone else noticed that tax software seems to mess up these calculations a lot? I've used TurboTax, H&R Block, and FreeTaxUSA over the years and ALL of them have made mistakes with excess Social Security calculations when I have multiple W-2s.
I switched to TaxSlayer last year and it actually calculated mine correctly. The key is that it specifically asks if any of your employers already refunded excess Social Security taxes to you, which the others don't always do. Might be worth trying next year if this is a recurring issue for you.
As a CPA, I see this exact issue every tax season. The excess Social Security tax calculation is one of the most commonly botched calculations by tax software, especially when you have multiple employers with high wages. Here's what likely happened: FreeTaxUSA correctly identified that you had excess withholding based on your combined W-2s, but it may have miscalculated the actual excess amount. This often occurs when one employer made mid-year adjustments, had unusual wage types (bonuses, stock compensation, etc.), or when there are timing differences between when wages were earned versus paid. The IRS has sophisticated systems that cross-reference all your W-2s and recalculate the excess using the exact wage base limits. They're usually right when they make these adjustments. My advice: Wait for the CP12 notice which will show their math step-by-step. Then compare it against your Schedule 3, Line 11 and the Social Security wages (Box 3) and taxes (Box 4) from all your W-2s. This will help you understand exactly where the discrepancy occurred and avoid the same issue next year.
This is really insightful, thank you! As someone who's never dealt with this before, it's reassuring to know that the IRS systems are usually accurate on these adjustments. I'm definitely going to wait for that CP12 notice and compare it line by line like you suggested. One follow-up question - if this happens again next year with the same employers, is there anything I can do proactively to make sure my tax software calculates it correctly? Or should I just expect the IRS to fix it each time?
Freya Larsen
Regarding transferring funds from custodial accounts to parent-owned 529s to improve FAFSA treatment - this is actually a complex area that requires careful consideration. Since custodial account assets legally belong to the child, you can't simply transfer them to a parent-owned account without potential tax and legal implications. However, there are legitimate strategies to consider. You can use custodial account funds to pay for the child's current qualified education expenses (like tutoring, educational camps, or even some high school costs), which reduces the custodial account balance. Alternatively, when your child reaches the age of majority and gains control of the account, they could choose to gift money to you to contribute to a parent-owned 529, though this would be subject to annual gift tax exclusion limits. Another approach is to simply spend down the custodial accounts first during the early college years, saving the parent-owned assets for later. Since FAFSA is filed annually, reducing student assets between filing years can help with aid eligibility for subsequent years. The key is planning several years ahead since the FAFSA base year creates a two-year lag between asset levels and aid calculations. Given that your kids are still young, you have plenty of time to develop a strategy that maximizes both investment returns and eventual financial aid eligibility. I'd recommend consulting with both a tax professional and a financial aid specialist as your kids get closer to high school to fine-tune the timing.
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Chloe Green
ā¢This is exactly the kind of detailed planning guidance I was hoping to find! The distinction between what's legally possible versus what's strategically smart is really important here. I appreciate you clarifying that I can't just arbitrarily move custodial funds to parent accounts - that makes sense given the legal ownership structure. The spend-down strategy you mentioned sounds like the most practical approach for our situation. Using custodial funds for legitimate current educational expenses (tutoring, educational programs, etc.) could gradually reduce those account balances over time while still benefiting the kids' education. Then we could prioritize using any remaining custodial funds during the first couple years of college when the FAFSA impact would be highest. Your point about the two-year lag in FAFSA calculations is crucial - I definitely need to mark those timeline considerations on my calendar now so I don't forget to plan around them. With my kids being 11 and 9, I have about 6-8 years to develop and execute a comprehensive strategy. I think my next step will be to move forward with the CD strategy for now since the returns are good and we have time to plan around the financial aid implications. But I'll definitely consult with professionals as the kids get closer to high school to optimize the timing of everything. Thanks for walking through these complex scenarios so clearly!
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Jackie Martinez
This has been an incredibly thorough discussion! As someone who just went through opening CDs for my kids' custodial accounts last year, I wanted to add one practical tip that might save you some time. When you go to open the CDs, bring a printed copy of each child's birth certificate along with their Social Security cards. Some banks require the birth certificate to verify the child's age for custodial account purposes, especially if it's your first CD with that bank. I had to make a second trip because I only brought the SS cards initially. Also, if you decide to go with the staggered opening approach that others mentioned, ask your bank about "rate protection" periods. Some banks will honor a promotional CD rate for 30-60 days after you first inquire, which means you could open the first CD immediately and still get the same 5.15% rate when you open the second one a few weeks later. The financial aid planning discussion really resonates with me too. We're using a similar strategy of prioritizing custodial account spending for current educational expenses (my daughter does competitive math programs and science camps) to gradually reduce the balances before college applications. It's amazing how much you can legitimately spend on education-related activities when you start looking for opportunities!
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Nalani Liu
ā¢Thanks for the practical tip about bringing birth certificates! That's exactly the kind of detail that would definitely trip me up - I would have assumed the Social Security cards would be sufficient. I'll make sure to gather both documents for each child before heading to the bank. The rate protection period idea is brilliant! If my bank offers something like that, it would make the staggered opening strategy much more feasible. I was worried about rates potentially dropping between opening the first and second CDs, but a 30-60 day rate protection window would eliminate that concern completely. Your approach to spending down custodial accounts on current educational activities is really inspiring. I hadn't fully considered how many legitimate educational expenses there are for kids - things like math competitions, science camps, coding classes, etc. It sounds like a win-win strategy where the kids benefit from enriching experiences while also optimizing the financial aid situation down the road. I'm definitely going to start looking into educational programs and activities in our area that could be good investments in both their development and our long-term planning.
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