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IRS Requesting Call for 2023 Amended Return (Filed June 19) - "Take Action" Message with Extension 623

Just checked Where's My Amended Return tool for my 2023 amended return and got a "Take Action" message. It shows my amended return was received on June 19, 2024, but hasn't been processed yet. The message specifically says "Your amended return was received on June 19, 2024. However, it has not been processed. We apologize for any inconvenience." I took a screenshot of the actual message from the Where's My Amended Return tool, and it shows: "Take Action Please see below for additional info about your amended return. Your amended return was received on June 19, 2024. However, it has not been processed. We apologize for any inconvenience. Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return." It's telling me to call 800-829-0582, extension 623, between 7am and 7pm Monday through Friday, and says I need to have a copy of my amended return ready. Has anyone experienced this or know what this message means? Pretty concerned about why they need me to call instead of just processing it. I was checking from my phone - you can see it was at 11:44 with 5G signal when I took the screenshot. The year 2023 is shown clearly in the tool, so it's definitely looking at the right tax year for my amended return. I'm worried because I expected it to just process normally, but now they want me to call with my documents ready. Does this mean there's a problem with my amended return? Has the IRS found an issue they need to discuss with me?

I just dealt with this exact same situation a few weeks ago! Got the "Take Action" message for my 2023 amended return that had been sitting since May. The extension 623 number is specifically for amended return verifications, so you're definitely on the right track. When I called at 7:02am on a Thursday, the rep just needed to verify some itemized deduction amounts and confirm a few W-2 figures that didn't initially match their records. The whole conversation took about 22 minutes including a brief hold, and she was able to clear the verification flag immediately during our call. What really made the process smooth: I had my original return, amended return, and ALL supporting documents laid out in order before I even dialed. Used my laptop speakerphone so my hands were free to grab whatever she needed. Also kept a pen ready to jot down her name and the confirmation number she gave me. The amazing part? My refund was direct deposited exactly 11 days later! The verification call actually fast-tracks your return once the hold is cleared. Don't stress about this - it's just their standard process for amended returns that have been in queue for a while. The fact they're requesting a call instead of mailing you forms actually means it's something they can resolve quickly. You've been waiting since June, so you're definitely due for some movement. Good luck tomorrow morning! šŸ€

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Sofia Ramirez

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Natasha this is exactly what I needed to hear! 11 days for the refund is incredible - that's even faster than some of the other experiences shared here. I love the tip about using laptop speakerphone instead of phone speaker, that's going to make document handling so much easier. Reading everyone's success stories here has completely changed my perspective on this situation. I went from panicking to actually feeling optimistic about getting this resolved quickly. Setting everything up exactly like you described and calling first thing Tuesday morning. Thank you for the encouragement! šŸ™

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Ava Garcia

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I've been through this exact scenario twice now with amended returns! The "Take Action" message with extension 623 is actually their standard process for amended returns that need manual verification - it's not a red flag, just routine quality control. Both times I got this message, it was for pretty simple verification stuff. First time they needed to confirm some 1099-INT amounts that didn't match their records exactly. Second time was about verifying some home office deduction calculations. Each call took about 15-25 minutes total and they released my returns immediately after verification. Here's my tried-and-true setup: Call at exactly 7:00am (set multiple alarms!), use computer speakers or headset so your hands are free, have your original return on your left and amended return on your right, with all supporting docs organized by type in folders. Keep a calculator and notepad handy. The verification reps at extension 623 are specifically trained for amended returns so they know exactly what they're looking for. Once they clear the hold, processing happens super fast - usually 10-15 days versus the normal 16+ week timeframe. Since you filed in June, you're definitely in line to get this resolved. The fact they want to verify over the phone rather than mail back-and-forth is actually great news - means it's something they can fix in one call. You've got this! šŸ’Ŗ

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Myles Regis

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Thanks everyone for all the detailed responses! This has been super educational. I had no idea about the direct donation requirement or the itemization issue. Based on what I'm reading here, it sounds like I can't deduct the 1-800-GOT-JUNK pickup, but I'm definitely going to look into those charity pickup services for future donations. The "donation bunching" strategy that Max mentioned is really interesting too - maybe I should plan my donations more strategically. One follow-up question: if I have items that are too worn for charity donation but still have some value, is there any tax benefit at all? Or is it just a loss either way? I'm thinking about some older electronics and appliances that work fine but have cosmetic issues.

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For items that are too worn for charity donation, unfortunately there's generally no tax benefit. The IRS requires donated items to be in "good used condition or better" to claim any deduction. If charities won't accept the items due to excessive wear, that's usually a good indicator they don't meet the IRS standard either. However, you might consider selling those functional but cosmetically damaged electronics and appliances instead! Facebook Marketplace, Craigslist, or eBay could help you recover some value. While you can't claim a tax deduction, at least you get cash instead of paying for removal. Just be honest about the cosmetic issues in your listings - many people are happy to buy functional items at a discount. Another option for electronics specifically is to check if your local Best Buy or other retailers have recycling programs. They often take old electronics for free, though again, no tax benefit.

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Sean Doyle

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Great question! Unfortunately, you cannot claim a tax deduction for items picked up by 1-800-GOT-JUNK, even if they eventually donate them to charity. The IRS requires that you donate directly to a qualified 501(c)(3) organization to claim any deduction - you can't use a middleman service. Here's what you need to know for future donations: - Donate directly to qualified charities like Goodwill, Salvation Army, or Habitat ReStore - Get proper documentation from the charity (written acknowledgment for donations over $250) - Items must be in "good used condition or better" - You can only deduct if you itemize deductions on Schedule A Since your furniture was in good condition, you might want to consider charity pickup services next time. Many legitimate charities offer free pickup and provide proper tax documentation. This way you'd get the same convenience as 1-800-GOT-JUNK but with the added benefit of a potential tax deduction. For your current situation, keep that receipt from 1-800-GOT-JUNK for your records, but unfortunately it won't help with your taxes.

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Kyle Wallace

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This is such a comprehensive summary - thank you! I'm new to this community but dealing with a similar situation. I had no idea about the middleman rule before reading this thread. Quick question: when you mention that items need to be in "good used condition or better," how strict is that requirement? I have some furniture that's functional but has minor pet hair embedded in the fabric. Would that disqualify it from donation, or is that considered normal wear and tear? I want to make sure I understand the standards before scheduling a charity pickup. Also, does anyone know if there's a difference in documentation requirements between different qualified charities? Like, does Goodwill have different forms than Salvation Army for the same donation value?

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Anyone know if having a small business (Schedule C) is slowing down returns this year? I filed on Jan 29th and still nothing... getting worried since I see people who filed after me already getting theirs.

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Andre Moreau

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I have a Schedule C too and got my refund in 14 days. Did you claim any home office or vehicle deductions? I've heard those can trigger additional review sometimes.

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Zoe Stavros

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Check your return status on the IRS website. My Schedule C return was held up because I made a simple math error on one of my expense categories. They don't always notify you about these issues.

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I filed my return on February 8th electronically with direct deposit and got my refund in exactly 21 days - right on schedule! This year definitely seems more efficient than last year's disaster. One thing that helped me was using the IRS "Where's My Refund" tool religiously. It updated every few days and gave me peace of mind that things were moving along normally. The key seems to be filing early before the March/April rush and making sure everything is accurate the first time. For anyone still waiting - don't panic if it's been less than 21 days. The IRS is still hitting their processing targets pretty consistently this year from what I can see.

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Kevin Bell

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Have you tried calling the marketplace? I kno its a pain but sometimes u gotta wait on hold forever to get this stuff fixed

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been on hold 3x this week already... might try again tmrw šŸ˜®ā€šŸ’Ø

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Just went through this nightmare myself! The key thing is that if you've been on Medicaid all year, you definitely don't need a 1095-A form. That's only for marketplace plans. The rejection is probably happening because the IRS system sees that old 2018 application and thinks you had marketplace coverage. When you refile, make sure to check the box that says you had qualifying health coverage all year (which Medicaid counts as). You shouldn't need to upload any forms for Medicaid coverage.

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Caden Nguyen

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Direct deposit to credit union accounts is another option. Many credit unions post ACH deposits early too. Mine consistently posts tax refunds 1 day before the official date. Less fees than prepaid cards. More consumer protections too.

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I've been using Chime for my tax refunds for the past 3 years and can confirm they're pretty reliable with early deposits. Usually get mine 1-2 days before the DDD. With your April 18th date, I'd expect to see it around the 16th or 17th if the pattern holds. The key thing to remember is that it depends on when the IRS actually sends the payment - sometimes they batch process earlier in the week, sometimes later. I've found that checking your account first thing in the morning (around 6-7 AM) is when deposits typically show up if they're coming early. Good luck with your first prepaid card experience!

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Thanks for sharing your experience with Chime! That's really helpful to hear from someone who's been using it for years. Quick question - do you find that the early deposit timing is consistent throughout tax season, or does it vary based on how busy the IRS is? I'm wondering if refunds processed earlier in the season (like February) get deposited faster than ones processed later (like April). Also, is there any difference in timing between federal and state refunds on the same card?

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