IRS Requesting Call for 2023 Amended Return (Filed June 19) - "Take Action" Message with Extension 623

Just checked Where's My Amended Return tool for my 2023 amended return and got a "Take Action" message. It shows my amended return was received on June 19, 2024, but hasn't been processed yet. The message specifically says "Your amended return was received on June 19, 2024. However, it has not been processed. We apologize for any inconvenience." I took a screenshot of the actual message from the Where's My Amended Return tool, and it shows: "Take Action Please see below for additional info about your amended return. Your amended return was received on June 19, 2024. However, it has not been processed. We apologize for any inconvenience. Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return." It's telling me to call 800-829-0582, extension 623, between 7am and 7pm Monday through Friday, and says I need to have a copy of my amended return ready. Has anyone experienced this or know what this message means? Pretty concerned about why they need me to call instead of just processing it. I was checking from my phone - you can see it was at 11:44 with 5G signal when I took the screenshot. The year 2023 is shown clearly in the tool, so it's definitely looking at the right tax year for my amended return. I'm worried because I expected it to just process normally, but now they want me to call with my documents ready. Does this mean there's a problem with my amended return? Has the IRS found an issue they need to discuss with me?

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14 comments

Sean Fitzgerald

The IRS "Where's My Amended Return" tool is showing a "Take Action" alert for your 2023 amended return, which requires your immediate attention. The system confirms receipt of your amendment on June 19, 2024, but processing has been halted pending additional information. The specific extension number (623) provided is significant - it typically indicates the IRS needs to verify specific details or requires additional documentation for your amendment. This isn't necessarily cause for alarm, but it does require prompt action on your part. The IRS has provided a direct line for resolution: 800-829-0582 ext 623, with specific operating hours of 7 AM to 7 PM, Monday through Friday. The requirement to have your amended return copy ready during the call suggests they'll need to review specific line items or entries with you. This type of "Take Action" message often appears when there are: - Missing supporting documents - Discrepancies that need clarification - Identity verification requirements - Mathematical errors requiring correction It's important to call during the specified hours and have all your documentation ready to avoid further delays in processing your amendment.

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Ella Russell

Extension 623 is specifically for amended return inquiries, so you're definitely calling the right number. I had a similar situation last year and it turned out they just needed to verify some W-2 information that didn't match what they had on file. The call took about 30 minutes total (including hold time) and they were able to release my return for processing right away. One thing that helped me was having my original return, amended return, AND all supporting documents (W-2s, 1099s, receipts, etc.) spread out in front of me before calling. They asked me to confirm specific dollar amounts from multiple forms. Also, if you get disconnected, write down the representative's ID number so you don't have to start over completely. Good luck! It's probably nothing major, just their standard verification process for amendments that have been sitting too long.

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