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Did you check if HR Block guaranteed their work? Many tax prep companies offer some kind of guarantee or insurance, especially for cases where they made a clear error like this. If their tax professional advised you on the payment plan but then entered your banking info for direct debit anyway, that's definitely on them. Ask for a supervisor at HR Block and mention terms like "professional liability" and "error and omissions coverage." This kind of mistake should be covered, and they might even reimburse you for any overdraft fees you incurred.

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Thank you for this suggestion! I called HR Block's customer service and got nowhere with the first rep, but when I asked for a supervisor and mentioned "professional liability" like you suggested, they immediately changed their tone. They're opening a formal case and said they'll investigate what happened. The supervisor confirmed that their tax preparer should not have entered my banking information for direct withdrawal when setting up a payment plan - apparently it's in their training materials. They've promised to follow up within 48 hours about potential reimbursement for the overdraft fees, which totaled $175. I'm also working with the IRS to get the duplicate payment refunded. It's still a mess, but at least I feel like I'm making progress now.

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I'm so sorry this happened to you! This is actually more common than it should be, and it's exactly why I always recommend double-checking with your tax preparer about payment methods when setting up installment plans. The good news is that the IRS does have procedures for handling duplicate payments and erroneous withdrawals. When you call them (and I know the wait times are brutal), make sure to have these key pieces of information ready: 1. Your payment plan confirmation number 2. The exact dates and amounts of all withdrawals 3. Your bank statements showing the transactions 4. Any correspondence from Jackson Hewitt about the payment plan Ask specifically for a "duplicate payment refund" and get a case number for your request. The IRS typically processes these refunds within 4-6 weeks once they verify the error. Also, definitely hold Jackson Hewitt accountable for this mistake. If their preparer walked you through setting up the payment plan but still included your banking info for direct withdrawal, that's a clear error on their part. They should help resolve this and potentially cover any overdraft fees you incurred. Keep detailed records of everything - dates, times, who you spoke with, case numbers, etc. This documentation will be crucial if you need to escalate the issue further. Hang in there - this will get resolved, it's just frustrating to deal with in the meantime!

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This is really helpful advice! I'm dealing with a similar situation right now where my tax preparer seems to have made conflicting choices about my payment method. One question - when you say "duplicate payment refund," is that different from a regular refund? I'm worried the IRS might think I'm just trying to get out of paying what I owe, when really it's about the timing and the payment plan I set up. Also, has anyone had success getting overdraft fees covered by the tax preparation company? I'm facing about $200 in fees because of this mess and I'm not sure if it's worth pursuing or if they'll just give me the runaround.

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Just wanted to add a perspective from someone who went through this exact situation in Illinois about 6 months ago. The advice here about Section 121 exclusion is spot-on, but I'd also recommend checking if your county has any specific requirements for deed transfers between unmarried partners. In Cook County, I had to provide an affidavit stating the nature of our relationship and the buyout arrangement. It wasn't complicated, but it was an extra step I hadn't anticipated. Some counties also require both parties to be present for the deed signing, which can be awkward in a breakup situation. Also, if you have a mortgage, start the conversation with your lender early about removing your name. In my case, they required my ex to re-qualify for the loan on her own, which took about 3 weeks to process. During that time, I was still technically liable for the mortgage even though I'd already been paid out. One last thing - if either of you has been claiming the mortgage interest deduction on your taxes, make sure you're clear on who gets to claim what for the partial year. We ended up splitting it proportionally based on the buyout date, but having that conversation upfront saved confusion later. The tax situation worked out exactly as described here - no capital gains tax thanks to the exclusion, and the whole process was much smoother than I expected once we got organized.

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This is really valuable local insight! I'm actually in Cook County too, so the affidavit requirement is good to know about. Did you have to get it notarized or was it just a simple form you filled out at the recorder's office? The point about mortgage liability during the transition period is something I hadn't considered. Three weeks of still being on the hook financially while waiting for the lender to process everything sounds stressful, especially when you've already mentally moved on from the property. Did your lender give you any kind of timeline upfront, or was it just a "we'll get back to you" situation? And thanks for mentioning the mortgage interest deduction split - that's definitely not something that would have occurred to me until tax time next year. Better to figure out the arrangement now while we're still communicating well rather than trying to sort it out later when things might be more complicated.

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Oliver Weber

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@Natasha Volkova This Cook County information is super helpful! I m'dealing with a similar situation and had no idea about the affidavit requirement. Did you end up needing a lawyer for the deed transfer, or were you able to handle it directly with the recorder s'office? Also, when you mention the mortgage re-qualification process taking 3 weeks - was that pretty standard timing, or did your lender give you a heads up that it might take that long? I m'trying to plan out the timeline for my own situation and want to make sure I m'not caught off guard by any delays. The mortgage interest deduction split is something I definitely need to discuss with my ex. We ve'been alternating who claims it each year, so figuring out the partial year calculation is going to be important. Thanks for thinking to mention that detail!

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NebulaNomad

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I just wanted to chime in as someone who recently went through a very similar situation in Illinois. The advice about Section 121 exclusion is absolutely correct - you should be in great shape since you've lived there for 3 years as your primary residence. One thing I'd add that helped me tremendously was creating a timeline document that showed exactly when we purchased the home, when we moved in, and when the buyout occurred. This was especially useful because it clearly demonstrated the 2-year ownership and residence requirements were met. I also included key dates like when our relationship ended and when we started the buyout process, which helped document that this was related to unforeseen circumstances (even though I didn't need the partial exclusion exception). The $27K you're receiving sounds reasonable, but make sure you're both clear on how that number was calculated. In my case, we broke it down into: original equity contribution + share of principal payments + proportion of appreciation + any improvements I paid for. Having that detailed breakdown made the tax implications much clearer and gave me confidence in the numbers. Also, don't forget to notify your homeowner's insurance company once the deed transfer is complete. I almost missed that step and could have had coverage issues if something had happened during the transition period. The whole process ended up being much less complicated than I feared, especially from a tax perspective. Good luck with everything!

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Omar Zaki

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Just wanna add that if you REALLY can't pay by April 15, make sure you still file your return on time and pay whatever you can. The failure-to-file penalty is 5% of your unpaid taxes each month, while the failure-to-pay penalty is only 0.5% per month. Big difference! I made the mistake of not filing because I couldn't pay, and ended up owing wayyy more in penalties. Don't be like me lol.

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AstroAce

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This is such important advice! Also worth knowing that if you file for an extension (Form 4868), you get until October 15 to FILE, but you still need to PAY by April 15. The extension only gives you more time to submit paperwork, not to pay what you owe.

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Mei Liu

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Another tip for first-time filers - double check your withholdings for next year so you don't end up in this situation again! Since you mentioned you think you messed up your W-4, now's a great time to fix it. The IRS has a withholding calculator on their website that can help you figure out the right amount to have withheld from each paycheck. I'd recommend running through it once you file your taxes and see exactly how much you owed. That way you can adjust your W-4 with HR and either break even next year or get a small refund. It's way less stressful to get money back (or owe nothing) than to scramble to find thousands of dollars by April! Plus, having the right withholdings means you're not giving the government an interest-free loan all year if you're getting huge refunds.

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I found out from a tax pro that if you e-file both current and prior year returns on the same day, the prior year return sometimes gets flagged for manual review automatically, even if there are no issues with it. Just one more broken part of the system. Give it 90 days before worrying.

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I'm going through the exact same thing right now! Filed my 2022 and 2023 returns together in March and my 2023 came back in 3 weeks while 2022 is still "processing" after 8 weeks. It's so frustrating seeing one get handled quickly while the other just sits there. Based on what everyone's saying here, sounds like this is totally normal but the IRS really needs to be more transparent about these different processing timelines. Would've saved me weeks of stress checking Where's My Refund every day! Thanks for posting this - at least now I know I'm not alone and it's not something I did wrong.

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This is such a common source of confusion! I went through the exact same thing with my 403b last year. The key thing to remember is that 403b contributions are "pre-tax" deductions, which means they come out of your paycheck BEFORE taxes are calculated. So when you see that Code E amount in Box 12b, it's not telling you to subtract anything additional - it's just documenting what was already subtracted throughout the year with each paycheck. Your Box 1 wages are your "after 403b contribution" amount. One tip that helped me verify this: if you have access to your employee portal or HR system, you can usually see a year-end summary that shows your total gross pay vs. your taxable wages. The difference should match your 403b contributions plus any other pre-tax benefits like health insurance premiums. Don't stress about missing a deduction - you're getting the tax benefit automatically through the reduced Box 1 amount!

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This is really helpful! I never thought to check my employee portal for that year-end summary. I've been staring at my W-2 trying to do mental math to figure out if everything adds up correctly. Do most employers provide that kind of breakdown in their HR systems? I feel like that would make it so much easier to verify that the 403b contributions were handled properly instead of trying to compare paystubs and guess at other deductions.

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Savannah Vin

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Most larger employers do provide some kind of year-end summary through their payroll or HR systems, but the level of detail varies quite a bit. Some will show a nice breakdown of gross pay vs. taxable wages with all the deductions itemized, while others might just show basic totals. If you can't find a detailed summary in your employee portal, you can also calculate this yourself pretty easily. Just add up all your pre-tax deductions for the year: - 403b/401k contributions (Box 12 codes D or E) - Health insurance premiums - Dental/vision insurance - FSA contributions - Any other pre-tax benefits Then check: (Your total gross wages) - (All pre-tax deductions) = Box 1 amount on W-2 If that math works out, you know everything was handled correctly. If it doesn't match up, that's when you might want to contact HR or use one of those services others mentioned to get help sorting it out. The fact that you're thinking to double-check this stuff shows you're being smart about your taxes!

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This breakdown is super helpful! I never realized I could verify my W-2 by adding up all my pre-tax deductions like that. I've been using TurboTax for years but always just trusted that the numbers were right without actually checking the math myself. One question - when you say "total gross wages," are you talking about what shows up on my final paystub for the year-to-date gross, or is there somewhere else I should be looking for that number? I want to make sure I'm using the right starting point for this calculation. Also, do things like parking deductions or transit passes count as pre-tax deductions that would affect this calculation? I have a small amount taken out each month for parking but wasn't sure if that impacts my taxable wages the same way as 403b contributions.

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