Florida Unemployment

Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the DEO
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DEO drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

my start date got pushed back twice when i was in your situation! keep claiming until you ACTUALLY start. you never know what might happen.

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That's a good point! I hadn't even considered the possibility of the start date changing. I'll definitely keep claiming until I physically start working.

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When your first day of work arrives, here's how to handle it correctly: 1. Keep track of your hours worked that week 2. Calculate your gross earnings (before taxes/deductions) 3. Report those earnings on your next bi-weekly claim 4. If you earned less than your weekly benefit amount, you'll receive partial benefits 5. If you earned more than your weekly benefit amount, you'll receive no benefits for that week 6. After two consecutive weeks of reporting earnings that exceed your benefit amount, your claim will automatically close This is the proper procedure according to DEO guidelines. Until then, continue claiming as normal and completing all required work searches.

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Thank you for laying out the steps so clearly! I'll save this comment for reference when my start date gets closer. Really appreciate all the helpful advice from everyone.

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Since you already got your hearing notice from CONNECT, make sure to download and save it immediately. Sometimes they disappear from the system (happened to my cousin). Also, write down the exact phone number and access code for the hearing and set multiple reminders. Missing the hearing automatically means you lose the case.

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Thanks for this advice! I just downloaded everything and took screenshots too just in case. The hearing is scheduled for 10:30am next Tuesday. So nervous about this whole thing...

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One last piece of advice - during the hearing, keep your answers brief and directly address the question asked. Don't volunteer extra information or try to tell your whole story at once. The hearing officer will guide the conversation. If you're asked a yes/no question, answer yes or no and then elaborate only if asked to do so. Stay focused on the key facts: 1) You gave proper notice, 2) Employer terminated you early, 3) You had a new job lined up with a specific start date, and 4) You only claimed benefits for that gap period. Good luck!

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I really appreciate all this help from everyone. I'll post an update after the hearing to let you know how it went. Hoping for the best but at least I feel more prepared now!

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update: I just checked CONNECT again and mine shows 'pending resolution' too now. I swear it didn't say that earlier. This system is so glitchy

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classic DEO move... keep us in the dark and hope we just give up fighting for whats ours

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For everyone dealing with this issue, here's what usually happens with these holds: 1. Simple availability questions (like doctor appointments) typically get resolved in 3-8 days if you don't contact them 2. If you can reach an agent, they can often remove the hold same-day 3. When resolved, you'll receive all back payments at once 4. Your CONNECT inbox will receive a determination letter explaining the resolution If you do call, make sure to have your claimant ID ready and clearly explain that you were fully available for work despite the doctor appointment. Under Florida rules, routine appointments don't make you unavailable for work unless they would prevent you from accepting suitable employment.

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I finally got through to a DEO agent this morning! She confirmed exactly what you said - the single answer about my doctor appointment triggered an automatic hold. She said since it was a 2-hour appointment and didn't affect my ability to accept work, she removed the hold and my payment should process within 48 hours. Thank you everyone for your help!

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Let's be honest - NOBODY at DEO actually loses their job over poor performance. I filed FORMAL COMPLAINTS with names and dates of representatives who gave me completely wrong information that caused my benefits to be delayed for months. Know what happened? NOTHING!!! The entire "accountability" system is a JOKE designed to LOOK like they care while doing ABSOLUTELY NOTHING!!! The only thing that works is public shame and media attention. Contact every news station, newspaper, and social media channel. The moment a reporter starts asking questions, MIRACULOUSLY claims get resolved!!!

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This reminds me - there's a Facebook group called "Florida Unemployment Issues" with like 20k members where people share their DEO horror stories. They actually have some news reporters who monitor the group and sometimes pick up stories when they're particularly bad. Might be worth checking out.

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Thanks everyone for all the helpful advice! I've been taking notes on everything suggested. I've already emailed my state rep and senator this morning with all my claim details. I'm going to try calling at 7:30am tomorrow using the specific phrases about tier 2 agents and hardship escalation. I'm also going to email the Inspector General with my documentation. I've been keeping a log of all calls and conflicting information I've received, so at least I have that ready. I'm seriously considering that Claimyr service too since it sounds like it might actually get me through to someone who can help. Will update once I make any progress. Seems like there's plenty of responsibility to go around but nobody willing to take it...

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Good approach. One last tip: when you do connect with someone helpful (and eventually you will), get their direct extension or employee ID if possible. Some agents are genuinely good at navigating the system and can be valuable contacts for follow-up. Best of luck, and please do update the thread with your results to help others.

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To summarize for everyone who has questions about what to report to DEO when claiming weeks: 1. Report: Wages/earnings from work (even part-time or gig work), severance pay, vacation pay, retirement pay if you just started receiving it, self-employment income 2. Don't report: LIHEAP, SNAP/food stamps, Medicaid, housing assistance, charity assistance, church help, friend/family loans or gifts The key distinction is whether you performed work to receive the money. If you didn't work for it, it's generally not reportable for unemployment purposes. However, there are exceptions like severance and vacation pay which are considered delayed compensation for work already performed.

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This is super helpful! Been on unemployment for 5 weeks and was never 100% clear on this 👍

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I had a similar confusion last year about my son giving me money to help with bills while I was on unemployment. I called DEO (waited forever) and they confirmed that gifts and financial help from family members don't need to be reported when claiming weeks. They're only looking for earnings from work. LIHEAP definitely falls under assistance, not earnings.

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Thank you all so much for the helpful information! This community has been incredibly supportive. I feel much better about applying for LIHEAP now knowing it won't affect my unemployment benefits. Times are tough right now and every bit of assistance helps.

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