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Since you already got your hearing notice from CONNECT, make sure to download and save it immediately. Sometimes they disappear from the system (happened to my cousin). Also, write down the exact phone number and access code for the hearing and set multiple reminders. Missing the hearing automatically means you lose the case.
One last piece of advice - during the hearing, keep your answers brief and directly address the question asked. Don't volunteer extra information or try to tell your whole story at once. The hearing officer will guide the conversation. If you're asked a yes/no question, answer yes or no and then elaborate only if asked to do so. Stay focused on the key facts: 1) You gave proper notice, 2) Employer terminated you early, 3) You had a new job lined up with a specific start date, and 4) You only claimed benefits for that gap period. Good luck!
Let's be honest - NOBODY at DEO actually loses their job over poor performance. I filed FORMAL COMPLAINTS with names and dates of representatives who gave me completely wrong information that caused my benefits to be delayed for months. Know what happened? NOTHING!!! The entire "accountability" system is a JOKE designed to LOOK like they care while doing ABSOLUTELY NOTHING!!! The only thing that works is public shame and media attention. Contact every news station, newspaper, and social media channel. The moment a reporter starts asking questions, MIRACULOUSLY claims get resolved!!!
Thanks everyone for all the helpful advice! I've been taking notes on everything suggested. I've already emailed my state rep and senator this morning with all my claim details. I'm going to try calling at 7:30am tomorrow using the specific phrases about tier 2 agents and hardship escalation. I'm also going to email the Inspector General with my documentation. I've been keeping a log of all calls and conflicting information I've received, so at least I have that ready. I'm seriously considering that Claimyr service too since it sounds like it might actually get me through to someone who can help. Will update once I make any progress. Seems like there's plenty of responsibility to go around but nobody willing to take it...
Good approach. One last tip: when you do connect with someone helpful (and eventually you will), get their direct extension or employee ID if possible. Some agents are genuinely good at navigating the system and can be valuable contacts for follow-up. Best of luck, and please do update the thread with your results to help others.
update: I just checked CONNECT again and mine shows 'pending resolution' too now. I swear it didn't say that earlier. This system is so glitchy
For everyone dealing with this issue, here's what usually happens with these holds: 1. Simple availability questions (like doctor appointments) typically get resolved in 3-8 days if you don't contact them 2. If you can reach an agent, they can often remove the hold same-day 3. When resolved, you'll receive all back payments at once 4. Your CONNECT inbox will receive a determination letter explaining the resolution If you do call, make sure to have your claimant ID ready and clearly explain that you were fully available for work despite the doctor appointment. Under Florida rules, routine appointments don't make you unavailable for work unless they would prevent you from accepting suitable employment.
I finally got through to a DEO agent this morning! She confirmed exactly what you said - the single answer about my doctor appointment triggered an automatic hold. She said since it was a 2-hour appointment and didn't affect my ability to accept work, she removed the hold and my payment should process within 48 hours. Thank you everyone for your help!
Freya Pedersen
I went through this EXACT situation last year!!! What worked for me was reporting my self-employment accurately on the DEO application under employment history. I uploaded a signed affidavit explaining my cash business, along with a reconstructed income log showing what I earned each month (even though I didn't have perfect records). DEO sent me to adjudication for about 3 weeks, then approved my claim. They calculated my benefit amount mainly from my W2 job but at least recognized my full work history. Tell your nephew NOT to hide the self-employment - just be honest about the record-keeping limitations.
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Natasha Kuznetsova
•Thank you so much for sharing your experience! That's really helpful. Did you create the affidavit yourself or did you have a lawyer help? And did DEO contact the IRS about your tax situation or did they just use what you provided?
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StarStrider
To answer your latest question - yes, consulting with a tax professional before filing for unemployment would be the best approach. Here's what I recommend: 1. Your nephew should meet with a tax professional to discuss filing amended returns for any years where self-employment income wasn't properly reported 2. After addressing the tax situation, then proceed with the unemployment application 3. Be completely transparent on the application about all employment history 4. Upload documentation including: any available tax records, client receipts, bank statements, and a written explanation This approach addresses both the tax compliance issue and sets up the unemployment claim correctly. Though it might delay benefits slightly, it prevents much bigger problems down the road.
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Natasha Kuznetsova
•Thank you so much for this detailed plan! I've already texted my nephew with your suggestions. He's going to call a tax preparer tomorrow to discuss amended returns and then we'll tackle the DEO application after that's sorted. Really appreciate everyone's help with this complicated situation!
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