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Has anybody else noticed that DEO seems to be having more technical issues lately? Between this check situation, the CONNECT site being down every other weekend, and people getting random fact finding requests for claims from months ago... the whole system feels like it's held together with duct tape and prayers!!
yeah its always been trash. my brother-in-law works in IT and says their systems are running on computer code from like the 1980s that nobody knows how to update properly anymore lol
Update for anyone finding this thread later: This is a known issue that happened to multiple claimants during the last week of March 2025. DEO was migrating part of their payment processing system and temporarily issued paper checks to some claimants. It's completely legitimate and you can safely cash the check. Your payments should return to direct deposit for future weeks automatically without you needing to do anything in your account settings.
Thank you so much for this update! I cashed the check yesterday and everything was fine. My account is already showing that next week's payment is scheduled for direct deposit again. Appreciate everyone's help!
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Just to clarify some misinformation in this thread - the form is called 'Request to Modify Claim' and it's under the 'Determination, Pending Issues and Decision Summary' section of CONNECT. However, I should note that for quarter change issues specifically, most DEO agents will tell you that speaking with someone directly IS faster than using the form method. If you do manage to get through to DEO, make sure you're clear that this is a quarter change issue where you were required to reapply, not just regular weeks you forgot to claim. Quarter change back-dating is processed differently in their system and has different approval criteria.
This is super helpful info! I'll try to find that form as a backup plan, but it sounds like getting someone on the phone is still my best bet. I appreciate the detailed explanation.
Hey OP, just checking back - were you able to get through to DEO? If you're still having trouble, another option is to contact your state representative's office. They usually have dedicated staff who can escalate DEO issues. I've seen people get results within days that way when they were stuck for weeks trying to handle it on their own.
Thanks for checking in! I ended up using Claimyr to get through yesterday. The DEO agent I spoke with was actually super helpful - she said this happens all the time with quarter changes. She added my missing weeks directly into CONNECT while I was on the phone. She said I should be able to claim them within 48 hours. Such a relief!
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Update? Were you able to reach someone? I've been in a similar situation (though I speak English) and wondering if you got it resolved.
¡Actualización! Usé Claimyr esta mañana y después de 35 minutos pude hablar con un agente. Pedí un intérprete y me conectaron con uno en unos minutos. Resulta que mi empleador sí está disputando mi reclamo diciendo que renuncié voluntariamente. El agente me dijo que debo esperar una cita telefónica para una entrevista de "fact-finding" en las próximas 2 semanas. Me recomendaron reunir cualquier evidencia que demuestre que fui despedido. ¡Gracias a todos por su ayuda!
¡Excelente noticia! Consejos para tu entrevista de fact-finding: 1. Prepárate para explicar exactamente cómo terminó tu empleo 2. Ten todos tus documentos organizados y listos 3. Mantén la calma y sé específico con fechas y eventos 4. Si tu empleador miente, simplemente explica la verdad y proporciona tu evidencia 5. Después de la entrevista, verifica tu cuenta de CONNECT diariamente para ver la determinación Si por alguna razón te niegan los beneficios, tendrás derecho a presentar una apelación. ¡Buena suerte!
Muchísimas gracias por estos consejos tan útiles. Ya estoy organizando mis mensajes de texto y le pedí a un compañero que escriba una carta confirmando que fuimos despedidos el mismo día por falta de trabajo. ¡Espero que todo salga bien!
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my start date got pushed back twice when i was in your situation! keep claiming until you ACTUALLY start. you never know what might happen.
That's a good point! I hadn't even considered the possibility of the start date changing. I'll definitely keep claiming until I physically start working.
When your first day of work arrives, here's how to handle it correctly: 1. Keep track of your hours worked that week 2. Calculate your gross earnings (before taxes/deductions) 3. Report those earnings on your next bi-weekly claim 4. If you earned less than your weekly benefit amount, you'll receive partial benefits 5. If you earned more than your weekly benefit amount, you'll receive no benefits for that week 6. After two consecutive weeks of reporting earnings that exceed your benefit amount, your claim will automatically close This is the proper procedure according to DEO guidelines. Until then, continue claiming as normal and completing all required work searches.
Thank you for laying out the steps so clearly! I'll save this comment for reference when my start date gets closer. Really appreciate all the helpful advice from everyone.
Abigail Spencer
When my CONNECT kept freezing, I went to my local CareerSource office and they let me use their computers to claim my weeks. Something about their network having priority access. Might be worth checking if there's one near you?
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Logan Chiang
•This is excellent advice! CareerSource offices have dedicated connections to DEO systems and their staff can often help troubleshoot CONNECT issues. They can't directly process claims, but they can sometimes get you past technical hurdles. They also typically have much less traffic than the main DEO channels.
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Austin Leonard
UPDATE: Used the tech support number (1-833-352-7759) this morning and actually got through after about 45 minutes on hold. The tech helped me clear some browser issue and I was finally able to claim my weeks! For anyone else with this problem, definitely try the tech support line instead of the main DEO number. Thanks everyone for your suggestions!
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Ruby Blake
•Excellent news! I'm glad you were able to get it resolved. For future reference, if you ever have to claim weeks after the deadline due to technical issues, be sure to request a "backdating" of your claim weeks. The agent should be able to document that you attempted to claim on time but were prevented by system issues.
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