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Has anybody else noticed that DEO seems to be having more technical issues lately? Between this check situation, the CONNECT site being down every other weekend, and people getting random fact finding requests for claims from months ago... the whole system feels like it's held together with duct tape and prayers!!
Update for anyone finding this thread later: This is a known issue that happened to multiple claimants during the last week of March 2025. DEO was migrating part of their payment processing system and temporarily issued paper checks to some claimants. It's completely legitimate and you can safely cash the check. Your payments should return to direct deposit for future weeks automatically without you needing to do anything in your account settings.
Update? Were you able to reach someone? I've been in a similar situation (though I speak English) and wondering if you got it resolved.
¡Actualización! Usé Claimyr esta mañana y después de 35 minutos pude hablar con un agente. Pedí un intérprete y me conectaron con uno en unos minutos. Resulta que mi empleador sí está disputando mi reclamo diciendo que renuncié voluntariamente. El agente me dijo que debo esperar una cita telefónica para una entrevista de "fact-finding" en las próximas 2 semanas. Me recomendaron reunir cualquier evidencia que demuestre que fui despedido. ¡Gracias a todos por su ayuda!
¡Excelente noticia! Consejos para tu entrevista de fact-finding: 1. Prepárate para explicar exactamente cómo terminó tu empleo 2. Ten todos tus documentos organizados y listos 3. Mantén la calma y sé específico con fechas y eventos 4. Si tu empleador miente, simplemente explica la verdad y proporciona tu evidencia 5. Después de la entrevista, verifica tu cuenta de CONNECT diariamente para ver la determinación Si por alguna razón te niegan los beneficios, tendrás derecho a presentar una apelación. ¡Buena suerte!
I went through this EXACT situation last year!!! What worked for me was reporting my self-employment accurately on the DEO application under employment history. I uploaded a signed affidavit explaining my cash business, along with a reconstructed income log showing what I earned each month (even though I didn't have perfect records). DEO sent me to adjudication for about 3 weeks, then approved my claim. They calculated my benefit amount mainly from my W2 job but at least recognized my full work history. Tell your nephew NOT to hide the self-employment - just be honest about the record-keeping limitations.
To answer your latest question - yes, consulting with a tax professional before filing for unemployment would be the best approach. Here's what I recommend: 1. Your nephew should meet with a tax professional to discuss filing amended returns for any years where self-employment income wasn't properly reported 2. After addressing the tax situation, then proceed with the unemployment application 3. Be completely transparent on the application about all employment history 4. Upload documentation including: any available tax records, client receipts, bank statements, and a written explanation This approach addresses both the tax compliance issue and sets up the unemployment claim correctly. Though it might delay benefits slightly, it prevents much bigger problems down the road.
Abigail Spencer
When my CONNECT kept freezing, I went to my local CareerSource office and they let me use their computers to claim my weeks. Something about their network having priority access. Might be worth checking if there's one near you?
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Logan Chiang
•This is excellent advice! CareerSource offices have dedicated connections to DEO systems and their staff can often help troubleshoot CONNECT issues. They can't directly process claims, but they can sometimes get you past technical hurdles. They also typically have much less traffic than the main DEO channels.
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Austin Leonard
UPDATE: Used the tech support number (1-833-352-7759) this morning and actually got through after about 45 minutes on hold. The tech helped me clear some browser issue and I was finally able to claim my weeks! For anyone else with this problem, definitely try the tech support line instead of the main DEO number. Thanks everyone for your suggestions!
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Ruby Blake
•Excellent news! I'm glad you were able to get it resolved. For future reference, if you ever have to claim weeks after the deadline due to technical issues, be sure to request a "backdating" of your claim weeks. The agent should be able to document that you attempted to claim on time but were prevented by system issues.
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