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Just an update on my situation I mentioned earlier - it took almost 10 weeks, but DEO finally cleared the fraudulent claims from my account. Had to submit the SAME documents FOUR different times because they kept "losing" them. The system is completely BROKEN but it does eventually get resolved if you're persistent enough. Just prepare for a long battle with bureaucracy.
10 weeks is better than 4 months at least... Thanks for sharing your experience. Did they make you go through fact-finding interviews for each fake job, or did they handle it all at once?
While you're waiting for DEO to resolve this, make sure you keep claiming your weeks as normal (if you're eligible). Document each time you claim weeks with screenshots. Also, check your CONNECT inbox daily for any fact-finding questionnaires or requests for additional information - these often have strict deadlines. If your legitimate claim gets denied during this process, remember you have the right to appeal within 20 days of the determination. Many identity theft victims have to go through the appeal process to get their legitimate benefits. Lastly, if more than 3-4 weeks pass without any updates on your fraud report, contact your state representative's office. They often have dedicated staff who can help expedite DEO issues.
I'm in that same Facebook group!!! It's crazy how many people are in the exact same situation. The group grew by like 300 people just last month! I think a class action lawsuit is the only way to force them to fix this mess. I've been waiting since February with a "pending adjudication" status and zero explanation. Meanwhile my electricity got shut off and I had to borrow money from family just to keep a roof over my head. This is NOT how a government should treat its citizens!!
Update on my situation - after contacting my state rep AND filing a formal complaint with the Inspector General's office (https://www.floridajobs.org/department-directory/office-of-the-inspector-general/contact-the-inspector-general), my claim was suddenly approved last week. The IG complaint seems to light a fire under them because they have to formally investigate. Also worth noting - I found out that DEO is severely understaffed in their adjudication department. An agent told me they have thousands of claims but only dozens of adjudicators. The system is designed to be slow and frustrating, hoping people will just give up. Don't give up!
Update: I managed to get through to DEO this morning. The agent confirmed my mass layoff exemption expired three weeks ago! I'm supposed to be doing 5 work search activities for each week I claim now. She said I need to start immediately for this coming claim, but they might go back and review my previous weeks too. I'm going to start applying for jobs right away. Thanks everyone for the help!
Wait I got confused reading this thread. I thought we only needed to do 3 work searches? When did it change to 5?
Florida has required 5 work search activities per week for regular unemployment since late 2023. It used to be 3 during the pandemic, and some other states still only require 3, which causes confusion. But Florida DEO specifically requires 5 per week unless you have an exemption or are using the CareerSource center option.
btw when u do get thru to someone make sure u write down EVERYTHING. the agent name, ID number, what they told u, date and time. DEO loves to say \
Giovanni Martello
heads up - make sure u claim all ur weeks BEFORE doing the quarterly thing. my buddy did it backwards and his payments got delayed by 3 weeks
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Grant Vikers
•Oh that's really good to know! I have weeks to claim right now so I'll do that first.
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Savannah Weiner
Just wanted to follow up and see if you were able to complete your quarterly reapplication in CONNECT? Did everything go smoothly?
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Grant Vikers
•Yes! I followed your instructions and it worked perfectly. I claimed my weeks first like someone suggested and then did the reapplication. It was actually much simpler than I expected. Just had to verify employment info and my work search activities. Already got confirmation that my benefits will continue. Thanks everyone for your help!
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