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Update: I emailed the backdating address AND contacted my state rep this morning. I also bit the bullet and tried that Claimyr service to get through by phone. IT WORKED!!! Finally got a DEO agent on the line after weeks of trying. The agent confirmed both issues - my effective date was wrong AND there was a system error causing that 2025 date. She fixed both while I was on the phone. My CONNECT now shows I can claim weeks starting next Monday (which is normal) and she said my effective date was adjusted back to January when I first lost my job. She also explained that the weekly/maximum benefit amounts are just the state portion, and the federal supplement ($875) will be added automatically to each payment. Thanks everyone for your help! This forum saved me so much stress and potentially thousands in benefits I might have missed out on.
That's fantastic news! I'm so glad you got it resolved quickly. Make sure you keep detailed records of your work search activities for each week you claim (5 per week required now). The DEO is doing random audits and you don't want to have to pay anything back.
Just checking back - any updates? Did that email to the fraud department work or did you end up trying Claimyr? I'm dealing with a similar issue (though mine is stuck in monetary determination, not fraud) and trying to figure out the best approach.
UPDATE: Success! I tried both approaches. I sent the email, then used Claimyr the next morning. Got connected to an agent in about 15 minutes, asked specifically for a tier 2 specialist who could do a manual override for the fraud verification issue. They transferred me after a brief hold, and the tier 2 agent was able to see that my claim was affected by the 2/24 system crash. She processed the manual override while I was on the phone! My account updated overnight and all 8 weeks of payments are now showing as "processed" - should be in my account in 2-3 business days! Total relief after nearly 9 weeks of stress.
congrats!! im still waiting on mine... been 6 weeks now. gonna try that claimyr thing tomorrow.
Just make sure to specifically ask for a tier 2 agent or supervisor who can process a manual override for the fraud verification system. Regular agents will just tell you they can't help and to keep waiting. You have to be really clear about what you need.
So sick of these govt agencies treating hardworking people like CRIMINALS!!! You should contact your state representative too - sometimes they can help push appeals through faster. My sister did this when her benefits were denied and suddenly DEO was CALLING HER back instead of ignoring her!! The state reps have special contacts at DEO that regular people don't have access to.
UPDATE: I've decided to appeal after all the helpful advice here. I found my original offer letter, job posting, and texts from my brief time there. I'm drafting my appeal letter using the specific phrases suggested ("materially different working conditions" and "good cause attributable to employer"). I'll continue claiming weeks while I wait for the appeal hearing. Thanks everyone for giving me hope that this might be fixable!
Excellent decision. Make sure your appeal is concise and fact-based. Focus on the specific differences between what was promised/advertised and what you actually experienced. Avoid emotional language or complaints about personalities - stick to the material differences in job duties, conditions, and expectations. Good luck, and please update us when you hear back!
my sisters friend works at deo and says they deliberately slow down claims hoping people will give up or find work. they get bonuses for denied claims!!!! the whole system is corrupt
I've worked with the unemployment system extensively as an advocate, and while there are certainly problems with DEO's efficiency, the claim about bonuses for denials is not accurate. The delays are more often due to understaffing, outdated technology, and complex federal requirements. DEO staff are actually evaluated on claim processing speed, not denial rates. Spreading misinformation just adds unnecessary stress to an already stressful situation.
Last year I forgot to do my work searches for like 2 weeks and my claim went into adjudication for 3 months!! I called Amazon, Verizon, my apartment complex and literally everyone I owed money to and most gave me extensions or payment plans when I explained I was waiting on unemployment. The only ones who wouldn't work with me were my credit card companies - they didn't care at all. It's definitely worth calling EVERYONE you pay bills to!
That's so frustrating about the credit cards! I'm in the same boat - Capital One wouldn't budge at all. Did you eventually get your benefits for those weeks? I'm worried because I missed one week of work searches when I was sick.
I eventually got approved but they denied the specific weeks where I missed work searches. They're super strict about the 5 work search activities per week now. If you have any kind of documentation that you were sick (like a doctor's note or even prescription receipts), upload that to CONNECT and explain. Sometimes they'll make exceptions for documented illness.
Connor O'Reilly
my cousin works for deo and says theres a huge backlog still. might just be stuck in the system?
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Miguel Alvarez
•A backlog shouldn't affect payments that are already showing as 'processed' though... those should be completed transactions.
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Dmitry Volkov
UPDATE: You guys are amazing! We finally figured it out. Following the advice here, we checked his payment information and somehow his account HAD been changed to direct deposit to an old closed bank account from 2 years ago! We never changed this - must have been a system glitch or error on DEO's side. We're still trying to reach someone to fix it and recover the missing payments, but at least we know what's happening now. Going to try that Claimyr service mentioned above since we've had zero luck getting through to DEO directly. Will update when we get it resolved. Thank you all!
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Ava Thompson
•Great detective work! When you get through to DEO, make sure to ask specifically about the 'payment return process.' Since those payments went to a closed account, they should have been returned to DEO already. They have a specific procedure for reissuing returned payments, but you have to explicitly request it. Don't let them make you reapply for those weeks - the money is rightfully yours and should be reissued.
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