SDI not sending continued payments, told to call back. Tips for reaching right department?

I found a way to solve SDI continued payment delays, watch this: https://www.youtube.com/watch?v=l4jLu4GbUp0

Ugh, I feel your pain. I've been there and it's so frustrating. Make sure you clearly state you need the SDI department as soon as you get someone on the line. Sometimes they try to transfer you to the wrong place if you're not specific.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. (https://claimyr.com

Have you tried calling right when they open? I've had better luck getting through early in the morning.

Make sure you have all your info ready when you call. Claim number, last payment date, etc. It'll help speed things up once you finally get someone on the line.

I've been dealing with SDI for months now, and here's what I've learned: • Always, ALWAYS specify you need the SDI department. Be polite but firm. • Call early in the morning or right before lunch. These times seem to have shorter wait times. • Have all your documents ready: claim number, last payment info, any letters they've sent you. • If you get disconnected (it happens), call back immediately. Sometimes you can get right back in. • Keep a log of who you talk to and what they say. It helps if you need to follow up later. • If one agent can't help, politely ask to speak with a supervisor. • Be patient. The system is overwhelmed, but most agents genuinely want to help. Hang in there, OP. It's a frustrating process, but persistence pays off!

Anyone else feel like the whole system is designed to make us give up? It's like they're hoping we'll just stop trying to get our benefits 🙄

Pro tip: if you cant get through on the main line, try calling your local assemblymember's office. They often have direct lines to EDD and can help push your case forward.

have you tried emailing them? sometimes its easier to get a response that way

Ugh, I'm in the same boat. Been trying to get my continued payments for weeks now. This whole system is a joke tbh