I've been on hold for 1 hour.  When a rep answered the phone he asked some personal info and then said I need to put you on hold for the next available rep so we can review your claim.

I found a way to solve long hold times for EDD, watch this: https://www.youtube.com/watch?v=QZI8ZcoFd4M

You are on hold for a tier 2 agent! Stay on the line, the hold could be long.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I feel your pain! The EDD hold times are absolutely brutal. I had a similar experience last month - waited 2.5 hours just to be transferred to another department with another long hold. My advice: don't hang up no matter how tempting it is. Once you're in the queue for a tier 2 agent, you're actually making progress. Keep your phone charged, put it on speaker, and try to do other things while you wait. The tier 2 agents are usually more knowledgeable and can actually resolve issues unlike the first level reps. Hang in there!