Is EDD SDI callback feature reliable? Anyone used it successfully?

I tried it twice last month and they never called back lol

I've used the callback feature three times for my SDI claim, and they actually called back every time. My tips: 1) Make sure your phone accepts calls from unknown/blocked numbers, 2) Keep your phone nearby and volume up - they usually called within 1-2 hours, 3) Have your claim number and all documents ready when they call back because they jump right into helping you. The SDI callback system is separate from regular unemployment and seems to work much better in my experience.

dont trust it!!!!! i waited 4 freaking days for them to call me back. NOTHING. had to start over with the hold time again. whole system is a joke

I've tried both staying on hold and the callback feature with SDI. The callback actually worked for me twice, but it took about 3-4 hours each time (not the 30-45 minutes they estimated lol). Still better than being stuck listening to that horrible hold music though! Just make sure your voicemail is set up in case you miss the call.

I've had mixed results with the SDI callback system. Out of 4 attempts, I received callbacks 3 times. The one time it failed was on a Friday afternoon - I suspect they got too backed up before the weekend. If you're calling early in the day and it's not a Friday, your chances are better. Also, I've found that selecting the option for "questions about your claim status" rather than "general questions" seems to get prioritized in their system. If you're really concerned about your benefit calculation, you can also try sending a secure message through your SDI Online account. Sometimes they respond faster that way for calculation questions specifically.

i tried reaching the edd for WEEKS with no luck until i used this service called Claimyr. they got me through to an actual person at edd in under 20 minutes when i'd been trying for days on my own! check out their video to see how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km their website is claimyr.com - honestly was worth it after all the frustration with the regular phone system. i dont know if they work for SDI claims too but might be worth checking

So I'm an SDI claims specialist (not for EDD but for a major employer) and I can tell you that the callback system for SDI is generally more reliable than the regular UI one. This is because SDI has dedicated staff and lower call volumes compared to regular unemployment. HOWEVER - it definitely depends on the time of day and day of week. My advice: if you're calling on Monday or Tuesday, the callback system is often overwhelmed and less reliable. Wednesday-Thursday is your best bet. Fridays they start dropping callbacks after about 2pm as they won't process them after hours or weekends. Also keep in mind that if you requested callback regarding benefit calculations, they'll need to have a Tier 2 specialist call you, which might take longer than general claim questions. This is probably why some people have very different experiences with the callback reliability.

did u end up getting the callback?? curious if it worked for u

I just went through this exact situation last week! I was terrified to use the callback feature after reading horror stories online, but I'm so glad I did. Called the SDI line around 11am on a Wednesday, was told the wait was 90+ minutes, opted for callback instead. They called me back exactly 2 hours and 15 minutes later. The rep was amazing - helped me understand my benefit calculation and even caught an error in my claim that would have delayed my payments. My advice: definitely use it if you're calling mid-week and it's before 3pm. Make sure your phone is charged and nearby! The SDI callback system really does seem more reliable than the regular unemployment one.