Got denied PFL because of insufficient documents. I submitted the Voluntary Decleration of Parentage and the Verification Letter which were the only documents given by the hospital. Birth certificate was not available during the time I submitted my claim. Do I need to file an appeal or will EDD let me resubmit a qualifying document? I haven’t been paid in a month.

I requested a callback here. I just don’t understand why I got denied. Have been trying to call for a week now and all I get is the maximum number of callers and hung up on

Did your medical provider do their portion in the PFL form? This website give you more information about PFL. https://edd.ca.gov/pdf_pub_ctr/de2501f-sample.pdf Let me know if you are able to see it.

I assume they have because they are only asking for a birth certificate which I have now, it just wasn’t ready when I submitted a claim. Really sucks

Got cha! Hoping you don’t have to go through the appeal process and just able to send the birth certificate they needed! 🙏🏽

My call dropped :/ is there any way I can get another call back?

Yes, you have 10 calls within 48hrs. Just reply “YES” to Claimyr text message.

Hello Arnel! If there is any other issues, please message into Claimyr Support for further assistance at this time:

@Dylan Cooper This is really helpful advice! I m'actually dealing with a similar PFL documentation issue right now. Did you end up having to call EDD or were you able to resubmit through the online portal? I m'wondering if there s'a specific section in the online account where you can upload additional documents after a denial. Also, how long did it take for them to review your resubmitted documents? I ve'been waiting almost 6 weeks now and getting pretty anxious about the whole process.

@Giovanni Marino I had a similar PFL documentation issue last year! In my case, I was able to upload the missing birth certificate through the Upload "Documents section" in my EDD online portal - there should be a link specifically for PFL claims. However, I also called to make sure they received it since the online system can be glitchy. It took about 2-3 weeks for them to review and approve once I submitted the correct document. Since you ve'been waiting 6 weeks, I d'definitely recommend calling to check on the status. Sometimes documents get stuck in their system and need a manual push from a representative. The Claimyr service that others mentioned here might help you get through faster than trying to call directly.

@Giovanni Marino I had a similar experience with PFL document issues last year. In my case, I was able to upload the missing birth certificate through the Documents "section" in my EDD online account - there should be a link that says something like Upload "Documents or" Submit "Additional Documentation. However," after uploading, I still had to call to let them know I had submitted new documents because they don t'always automatically review resubmitted items. The whole process took about 3-4 weeks from when I uploaded the document to when my claim was approved. Definitely try the online route first since it s'faster than an appeal, but be prepared to make that call to ensure they actually look at your new submission. The wait times are brutal but it s'worth it to avoid the appeal process!

@Giovanni Marino I had a similar experience with PFL documentation delays! In my case, I was able to upload the missing documents through the Upload "Documents section" in my EDD online portal - there should be a link specifically for your PFL claim. It took about 2-3 weeks for them to review and approve after I submitted the birth certificate. However, if you don t'see that option available, definitely try calling EDD directly. The wait times are brutal but sometimes they can process document updates faster over the phone. Have you checked if there s'a specific document request in your online account messages? Sometimes they send a follow-up request there that makes it easier to submit additional docs.

@Giovanni Marino I was in a similar situation last year! I was able to resubmit through the online portal - there s'usually an Upload "Documents or" Submit "Additional Documents section" in your PFL claim details. For me, it took about 2-3 weeks for them to review the resubmitted birth certificate, but that was pre-pandemic timelines. Given the current backlog, 6 weeks unfortunately sounds normal. I d'suggest calling EDD if you can get through - sometimes they can expedite the review process if you explain you ve'been waiting that long. The key is being persistent but polite with the representatives. Hang in there!

@Giovanni Marino I had a similar PFL documentation delay last year. In my experience, you can t'upload additional documents through the regular online portal after a denial - you typically need to either call EDD directly or mail/fax the documents. When I called, the representative was able to note in my file that I had the birth certificate and processed it within about 2 weeks. Six weeks is definitely longer than normal, so I d'recommend calling ASAP. The phone lines are tough but keep trying different times of day. You might also want to check if there s'a specific fax number for PFL document submissions in your denial letter.

@Giovanni Marino I had a similar experience with PFL documentation delays! In my case, I was able to upload additional documents through the Upload "Documents section" in my EDD online account, but it wasn t'immediately obvious where to find it. Look for a section called Correspondence "or" Documents "in" your online portal - there should be an option to submit additional documentation even after a denial. It took about 3-4 weeks for them to review my resubmitted birth certificate, which was frustrating but faster than the appeal process. If you can t'find the upload option online, definitely try calling - sometimes they can manually add documents to your case file. The wait times are brutal but persistence pays off. Keep checking your account daily for updates!