Edd just called but it’s silent. Nothing is heard. Just waiting here. Is this normal? When they call do they talk?

I found a way to solve reaching a human at unemployment, watch this: https://www.youtube.com/watch?v=1AbihOmieG0

There might be an issue with your call. I had on music on hold for 3 hours before I was able to talk to someone.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI