EDD Error Code E0020 preventing claim certification - called but still stuck

omg i had the EXACT same problem last month!! that error code is the WORST. waiting did NOT work for me - i waited 5 days and still got the error. what fixed it was logging in between 10pm-6am when the system has less traffic. weird but it worked for me. good luck!

Error Code E0020 typically indicates an account access problem related to either verification issues or system maintenance. Here's what you can try: 1. Wait the full 48 hours as the rep suggested - sometimes their backend updates really do take that long 2. Try logging in during off-peak hours as suggested above 3. If you have access to your email associated with your EDD account, check if there are any verification requests you might have missed 4. Make sure your UI Online account hasn't been locked due to too many unsuccessful login attempts If none of these work after 48 hours, I recommend calling again and specifically asking for a Tier 2 specialist who can help with technical account issues.

When I had this error, it was because my ID.me verification had expired and needed to be redone. Did the rep mention anything about your identity verification status when you called? That might be the underlying issue rather than just a general system error.

You can check by going directly to ID.me and logging in to see your verification status. If that's expired, you'll need to redo it. But honestly, at this point you really need to speak with a Tier 2 specialist at EDD who can see exactly what's happening with your account.

After dealing with endless EDD phone problems, I finally used Claimyr to get through to EDD quickly. Saved me hours of frustration with busy signals and disconnects. When you have an error code like E0020, you definitely need to talk to someone who can actually look at your account, not just the frontline reps. Check out their video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km to see how it works. Their website is claimyr.com - totally worth it when you're in a time crunch with rent coming up.

It's not a scam - it's just a service that calls EDD repeatedly for you using their system and then connects you when they get through. Basically does what we'd all do manually but with technology. I was skeptical too but when I was desperate with a similar error code situation, it worked.

the EDD computers are sooooo old!!! my cousin works there and says they crash ALL THE TIME! error codes are just their way of saying "our system sux"...try again later lol

lol naw she's just customer service, not IT. she cant even fix her own account problems!

I had a similar issue but it was error code E0026 not E0020... I think they mean different things. Mine was because my SSN had a typo in it somehow (not sure how that happened) and I had to submit form DE1326C to get it fixed. The whole thing took 3 weeks to resolve which SUCKED. Hope yours is something simpler like the system maintenance they mentioned.

UPDATE: You guys won't believe this, but I tried logging in at 2am and IT WORKED! Was able to complete my certification with no problems. Thanks everyone for the suggestions - especially the off-peak hours tip. That really did the trick. What a ridiculous system though...why wouldn't the EDD rep just tell me that?

Glad to hear it worked! For anyone else encountering Error Code E0020 in the future: 1. Try accessing UI Online during off-peak hours (late night/early morning) 2. Clear browser cache and cookies 3. Try different browsers and devices 4. Check for any ID.me verification issues 5. If all else fails, contact EDD directly and request a Tier 2 specialist The system load issue is common with EDD's aging infrastructure, especially during certification weeks when everyone is trying to log in at once.

This is such a helpful thread! I'm bookmarking this for future reference. It's crazy how the EDD reps don't mention the off-peak hours workaround - seems like that should be standard troubleshooting advice for Error Code E0020. Makes you wonder how many people are struggling with this same issue right now and don't know about this community. Thanks everyone for sharing your experiences and solutions!

I'm so glad I found this thread! I've been dealing with Error Code E0020 for the past two days and was getting nowhere with the standard troubleshooting steps. The off-peak hours tip is genius - I never would have thought of that. Going to try logging in around midnight tonight. It's really unfortunate that we have to rely on each other to figure out these workarounds instead of getting proper guidance from EDD directly. This community is a lifesaver for people navigating these technical issues. Thanks to everyone who shared their experiences and solutions!

Just wanted to add my experience for anyone who might search for this later - I had Error Code E0020 about 3 weeks ago and the off-peak hours trick worked for me too! Tried at 11:30pm and got right in. What's really annoying is that I wasted a whole day trying all the "official" troubleshooting steps that didn't work. It seems like this error is almost always related to system overload during peak hours rather than actual account issues. EDD really needs to update their error messages to be more helpful - "try again during off-peak hours" would save everyone so much stress! Thanks to this community for sharing the real solutions that actually work.

I'm dealing with Error Code E0020 right now too and this thread has been incredibly helpful! I've been stuck for 2 days and the EDD rep I spoke to yesterday gave me the same "wait 24-48 hours" response without mentioning anything about off-peak hours. It's so frustrating that we have to discover these workarounds through community forums instead of getting proper guidance from EDD directly. I'm definitely going to try the midnight login trick tonight - it's amazing how many people here have had success with that approach. Thank you all for sharing your experiences and creating such a supportive space for navigating these technical nightmares. It's reassuring to know I'm not alone in dealing with EDD's system issues!

This thread is incredibly valuable! I'm a new member here and just went through the exact same E0020 nightmare last week. Like many others, I wasted hours trying all the "official" troubleshooting steps with no luck. The EDD rep told me the same generic "wait 24-48 hours" line without any mention of the off-peak hours workaround. Finally tried logging in at 1:30am after reading similar advice in another forum, and boom - worked perfectly! It's really disappointing that EDD's front-line support doesn't know about these practical solutions that actually work. For anyone currently stuck with E0020: definitely try the late night/early morning login between 11pm-5am when server load is lowest. This community is doing EDD's job better than EDD itself when it comes to providing real solutions!

Just wanted to add another success story to help future searchers - I had Error Code E0020 for 4 days straight and was getting really worried about missing my certification deadline. After reading through this amazing thread, I tried logging in at 12:45am last night and it worked like magic! What's really eye-opening is how consistent this pattern is - almost everyone here who tried the off-peak hours approach had success. It makes me wonder how many people are giving up or stressing unnecessarily because they don't know about this simple workaround. EDD really needs to train their phone reps to suggest this as the first troubleshooting step instead of the generic "wait 48 hours" response. This community has been more helpful than multiple calls to EDD combined. For anyone dealing with E0020 right now: set that midnight alarm and try logging in when everyone else is sleeping!

I'm so grateful I found this thread! I've been struggling with Error Code E0020 for the past 3 days and was starting to panic about missing my certification deadline. Called EDD twice and got the same unhelpful "wait 24-48 hours for system updates" response both times - no mention whatsoever of the off-peak hours workaround that clearly works for so many people here. It's honestly mind-blowing that their own support staff doesn't know about this solution that has helped practically everyone in this thread. Reading through all these success stories has given me so much hope. I'm definitely going to try the midnight login trick tonight - seems like the sweet spot is between 11pm-2am when server traffic is lowest. This community is doing a better job helping people than EDD's actual customer service! Will report back tomorrow with hopefully good news. Thanks everyone for sharing your experiences and creating such a supportive space for navigating EDD's technical disasters!