EDD CA: Can't change address or reopen claim - Tips for reaching a live agent?
Hey everyone, I'm having trouble with EDD. I need to change my address and reopen my claim, but I can't get through to anyone. I've been trying to call for days and it's driving me crazy. Has anyone had any luck getting through to a live agent lately? I'm worried about missing important updates or payments because of this address issue. Any advice would be really appreciated!
53 comments
Tom Maxon
I found a way to solve EDD address change and reopening, watch this: https://www.youtube.com/watch?v=gE6MdEx1nMg
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Gabriel Graham
Here's a comprehensive guide to dealing with EDD based on my experience and what I've learned from others: 1. Timing is everything: Call at 8:01 AM sharp or right before they close. Midday is usually a nightmare. 2. Use the right sequence: When you call, try different combinations of menu options. Some work better than others (1-2-4 seems popular). 3. Persistence pays off: Be prepared to call multiple times. It's not uncommon to need 20+ attempts. 4. Explore alternatives: - Try the online portal for simple changes - Contact your local assembly member's office - Use non-English phone lines if you can - Consider using a paid service like Claimyr as a last resort 5. Be prepared: Have all your info ready when you call. The less time you spend fumbling for details, the more you can accomplish. 6. Stay calm: I know it's infuriating, but losing your cool with the rep won't help. They're probably overwhelmed too. 7. Document everything: Keep a log of your calls, who you spoke to, and what was said. It can help if you need to escalate later. Remember, you're not alone in this struggle. The system is flawed, but with persistence and the right strategy, you can get through. Good luck!
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Carmen Diaz
Wow, this is incredibly helpful! Thank you so much for taking the time to write all this out. I'm definitely going to follow this guide. You're a lifesaver!
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Aiden RodrΓguez
This should be pinned to the top of the subreddit. Mods, you seeing this? π
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Drake
Great advice! I'd add one more tip: if you get a helpful rep, ask for their direct extension or ID number. Sometimes you can request to speak with them again in future calls.
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Sarah Jones
This is gold. Wish I had this info months ago when I first started dealing with EDD. You da real MVP π
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Olivia Van-Cleve
Hot take: EDD's terrible phone system is actually a 4D chess move to reduce unemployment by forcing people to spend all their time calling instead of job hunting π€
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Jacob Smithson
Bruh π You might be onto something tho
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Noah Ali
I laughed, then I cried, because it's probably true π
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Isabella Brown
Ugh, I feel your pain. I had to change my address too and it took FOREVER. Here's what worked for me: 1. Call exactly at 8:01 AM 2. Choose option 1, then 2, then 4 3. If you hear "we're experiencing high call volume," hang up and try again 4. Repeat until you get in the queue It took me like 50 tries but I finally got through. Good luck!
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Carmen Diaz
Wow, 50 tries? That's insane. But I appreciate the detailed steps. I'll give it a go and report back. Thanks!
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Maya Patel
This is why I gave up on calling and just sent a message through the online portal. Took 3 weeks to get a response, but at least I didn't lose my mind redialing π
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Aiden RodrΓguez
This method is definitely worth trying if you're persistent and have the time.
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Aria Park
lol good luck. EDD is a joke. I've been trying to sort out my claim for 3 months now. Might as well be screaming into the void π€‘
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Noah Ali
It's frustrating how we all seem to be in the same boat. Let's hope they improve their systems soon.
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Chloe Boulanger
Have you checked if you can do this online? Sometimes you can update your info or reopen a claim through your EDD account without having to call. Might be worth a shot before you pull your hair out trying to reach someone.
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Carmen Diaz
I tried that first, but for some reason it won't let me change my address online. Says I need to verify my identity or something. So frustrating!
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James Martinez
The online system is almost as bad as the phone system tbh. Half the time it doesn't work or gives you some vague error message. EDD needs a serious tech upgrade.
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Liam Mendez
I once managed to update my details online, but I can see how it's not foolproof. Keep trying different approaches.
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Emily Jackson
PSA: If you're having trouble with EDD, remember to check your spam folder regularly! I almost missed an important notice because it got filtered out. Don't let their incompetence screw you over even more.
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Natalie Adams
Great tip! I missed an important email myself because it was in spam.
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Andre Laurent
Welcome to the club, buddy. EDD's phone system is a nightmare. I've been trying to get through for weeks now. It's like they don't want us to actually get our benefits π
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Emily Jackson
Honestly, it's like we're all in some cruel game. I keep wondering why they don't just invest in a better system.
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Ava Kim
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. (https://claimyr.com
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Ethan Anderson
Sounds sketchy. Is it legit? $20 seems steep just to make a phone call.
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Layla Mendes
How does it work exactly? Do they give you a specific time when they'll call you back?
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Ava Kim
It's totally legit. I was skeptical too, but I was desperate. You pay, then their system calls EDD and navigates the menu. When a real person answers, it calls your phone and connects you. Saved me hours of frustration.
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Lucas Notre-Dame
I actually used Claimyr too, and while I think $20 is a lot, it was worth the hassle for me at the time. Just be sure you're okay with the cost.
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Lucas Notre-Dame
I'm in the same boat, buddy. Been trying to navigate these choppy EDD waters for weeks now. Sometimes I think they're just hoping we'll give up and go away. Stay strong and keep trying! πͺ
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Chloe Boulanger
Thanks for the encouragement! Let's not let them win.
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Emma Garcia
Have you tried contacting your local assembly member's office? They can sometimes help push things through with EDD. Worth a shot if you're really stuck.
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Carmen Diaz
I didn't even know that was an option. How do I find out who my assembly member is?
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Emma Garcia
Just google "[your city] assembly member" and it should come up. They usually have a form on their website for constituent services. Good luck!
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Ava Kim
I had success with this method. My assembly member's office was surprisingly responsive and helpful.
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Mason Kaczka
While Claimyr might seem like an extra cost, it's a resourceful tool for those who are at their wits' end with the EDD phone system. It's important, however, to weigh the cost versus your urgency and see if other free alternatives work for you first. Some may view this as a price worth paying for cutting down the wait time significantly and reducing stress, but it's not a perfect solution for everyone. Always double-check the legitimacy of services like this by reading reviews and getting feedback from others who have used it. Remember, Claimyr is an alternative, not a guaranteed fix, and should be used in the context of your specific situation.
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Aria Park
I agree. It's not something everyone can afford, but for some people, the relief from stress and the time saved can be worth it.
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Chloe Boulanger
Flexibility and careful consideration are key. It's good to have options.
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Liam Mendez
Have you tried calling right when they open? I heard that's the best time to get through. Also, keep hitting 0 or # repeatedly - sometimes that tricks the system into connecting you to a human.
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Carmen Diaz
Thanks for the tip! I'll give it a shot tomorrow morning. Fingers crossed π€
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Sophia Nguyen
I tried that and it didn't work for me. The system just kept hanging up on me. EDD needs to get their act together!
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Jacob Smithson
I actually managed to get through using this method once, but it seems to be hit or miss depending on the day.
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Olivia Harris
Protip: if you have any friends or family who speak another language, try calling the non-English lines. They usually have shorter wait times and the reps can still help you in English.
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Alexander Zeus
This is actually genius. Gonna try the Spanish line tomorrow. Gracias! π
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Alicia Stern
I tried this with the Mandarin line and it worked! Only had to wait 20 minutes instead of 2 hours. 10/10 would recommend.
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Maya Patel
Surprising trick! I'll give it a shot with the French line next time.
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Sebastian Scott
Anyone else feel like we're all just rats in some sick EDD maze experiment? ππ§ How long before we crack and start a revolution? π
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Emily Sanjay
Lmao I'm down for an EDD rebellion. Who's bringing the pitchforks? π±
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Jordan Walker
Careful, they might "accidentally" close your claim if they hear you talking like that π
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Alexander Zeus
Rebellion sounds tempting, but let's not give them any reasons to delay our claims further π
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James Martinez
Update: I finally got through! Used a combo of your guys' advice - called at 8:01 AM, used the 1-2-4 option sequence, and it only took 7 tries. The rep was actually super helpful once I got through. Address is updated and claim reopened. Thanks everyone for your help!
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Natalie Adams
Congrats! Glad it worked out for you. Now you can join us in helping the next poor soul who comes here looking for advice π
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Elijah O'Reilly
Victory!!! π This gives me hope. Gonna try again tomorrow morning.
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Amara Torres
And they say miracles don't happen π For real tho, glad you got it sorted out!
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