California Unemployment

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EDD won't verify me after creating second ID.me account for SSI application - need help fixing this mess

I seriously messed up and now I'm stuck in ID.me hell with my EDD claim. I already had an ID.me account that I used for something else last year, but completely forgot about it. When I went to apply for unemployment benefits this week, I couldn't remember my login so I just created a whole new account with the same personal info but different email. Now EDD is saying my identity verification failed because of 'multiple accounts detected' and my claim is on hold! I've tried calling ID.me support at least 15 times but can't get through to a real person. Has anyone dealt with this multiple account issue before? How do I get ID.me to merge my accounts or delete one of them so EDD can process my claim? I'm getting desperate since rent is due next week and I really need this unemployment payment to come through.

did you try making an ID.me video chat apointment? i think theres a option for account issues somewhere on there website

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I've been looking for that option but can't find it. Do you remember where exactly on the site it was?

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not sure exactly but i think it might be under help or support and then theres some options about account problems. my friend said they have weekend appointments too if you cant do weekdays

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This is a common issue that has a specific resolution path. ID.me has a dedicated process for handling duplicate accounts tied to the same identity verification information: 1. First, determine which account you want to keep (typically your original one) 2. Contact ID.me through their support portal at help.id.me and select "I have a different question" option, then explain your situation 3. They'll ask you to verify your identity, likely through their Trusted Referee video call service 4. After verification, they'll deactivate the duplicate account and ensure your original account is properly linked to your identity 5. Once resolved, contact EDD to inform them the ID.me issue has been fixed and request they re-run your identity verification The process typically takes 7-10 business days to fully resolve. For your EDD claim, make sure you continue to certify for benefits while this is being resolved so you don't miss out on any weeks you're eligible for. Your payments will be retroactive once the identity issue is fixed.

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Thank you for such thorough instructions! I've started the process and found my original account. One question - should I continue with my weekly certifications even though my claim shows as 'pending' due to the ID verification issue?

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Yes, absolutely continue your biweekly certifications! This is crucial. Even though your payments will show as pending until the identity issue is resolved, you must keep certifying on time. Once your ID.me issue is fixed and EDD re-verifies your identity, all eligible weeks you've properly certified for will be paid retroactively. Missing certifications could result in having to file additional paperwork or potentially losing benefits for those weeks.

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Can I substitute teach while on EDD? Questions about certification during irregular work

I'm currently receiving EDD benefits after leaving my previous job two months ago. I have an interview tomorrow to become a substitute teacher, and I'm confused about how this will affect my unemployment. I understand I need to report when I work during certification, but substitute teaching seems really complicated because the work is so irregular. Some weeks I might work 3-4 days, then nothing for weeks. Do I just report the days I actually work? If I have a period where I work a lot and then nothing at all, will I still be able to certify and receive benefits during those dry spells? Also, how much can I earn before EDD reduces my benefits? This would be my first time working while on unemployment, so I'm completely lost about how to handle this properly without messing up my claim.

EDD typically verifies your income through your employer's quarterly tax reports, which means they may not immediately verify each certification but can detect discrepancies later. I recommend keeping digital copies of all paystubs and a simple spreadsheet tracking dates worked, hours, and gross pay. If EDD notices discrepancies, they'll send you a notice requesting additional information. This happens often with substitute teaching because of the irregular schedule. If you get one of these notices, respond promptly with your documentation. By the way, since you'll likely need to communicate with EDD at some point, save yourself the frustration of endless busy signals. I mentioned Claimyr earlier (claimyr.com) - it's been a lifesaver for many substitute teachers I know who needed to sort out complex certification issues. Their automated system keeps dialing until it gets through, then calls you back when an EDD rep is on the line.

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This is all such helpful advice. I'll definitely start keeping detailed records from day one. I appreciate everyone taking the time to explain all this - it's so confusing when you're first figuring it out!

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lol everyone overthinks this stuff... just answer the questions honestly when u certify and ur fine. i worked as a sub for months while on ui and never had any problems. the edd system is designed for people who work part time or have irregular work. as long as ur not trying to cheat the system ur good.

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Tell that to me when I'm paying back $4700 for "honestly" answering questions wrong 🙄 EDD is NOT forgiving of mistakes even when they're not intentional!

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EDD payments after winning appeal hearing - employer no-show got case dismissed

Just had my appeal hearing this morning and got some unexpected good news! My former employer filed an appeal against my unemployment claim but they didn't even show up to the hearing, so the judge dismissed their appeal completely. I'm relieved but also confused about what happens next. Does anyone know how long it typically takes for EDD to start releasing my payments now that I've won the appeal? Do I need to contact EDD or will they automatically process everything? This whole situation has drained my savings and I'm getting desperate for those payments to start coming through.

this happened to my roommate and she got her money in like 4 days! but my brother had to wait almost a month for his... i think it just depends on who processes your case and how backed up they are when your paperwork lands on their desk lol edd is so inconsistent

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Since your appeal was dismissed due to employer no-show, here's what I recommend: 1. Keep checking your UI Online account daily for status changes 2. Continue certifying for benefits every two weeks 3. If no payment after 2 weeks, call EDD and ask for the appeal processing department 4. If they say they haven't received the judge's decision yet, contact the Office of Appeals directly In my experience, about 80% of dismissed appeals are processed within 10 business days, but there are always outliers. Be persistent but patient.

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Thanks for the clear timeline and steps. It's been so stressful dealing with all this uncertainty. At least now I have a better idea of what to expect.

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EDD switching from Money Network to personal bank deposit - anyone tried the new system yet?

Just logged into my UI Online account and saw a notification about a change with our unemployment payments! Looks like EDD is finally letting us have our benefits deposited directly to our personal bank accounts instead of using those Money Network debit cards. The notice is right on the dashboard when you sign in. Has anyone actually gone through the process of switching over yet? I'm a little nervous about changing payment methods mid-claim. Don't want any delays with my upcoming certification payment. Would love to hear if the transition is smooth or if there are any gotchas I should watch out for before I make the switch.

i missed something are they getting rid of the money network cards completely?? i like the card honestly its just easier for me dont want to switch if i dont have to

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You don't have to switch if you don't want to. According to the notice, the Money Network cards will still be available - this is just giving people another option. You can keep using the card if that works better for you!

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UPDATE ON MY PENDING PAYMENT: Finally got through to EDD! The rep said there's a verification hold that happens automatically when you switch payment methods. She lifted it manually and my payment should deposit tomorrow. Just a heads up for anyone making the switch - might be worth calling BEFORE you change payment methods to avoid the delay I experienced.

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Thanks so much for the update! That's really good to know. Did they say if this happens to everyone or just randomly?

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The rep wasn't super clear but made it sound like it's happening to quite a few people as they roll out the new system. She said something about "additional fraud prevention measures" during the transition period. So probably best to assume it might happen and plan accordingly!

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EDD payment stuck on pending 8 days after certification - normal waiting time?

I certified for my first UI payment last Sunday (April 9th) and my status is still showing as 'pending' in the UI Online portal. I thought payments were supposed to process within 2-3 days after certification? This is my first time on unemployment so I'm not sure if this is normal or if something's wrong with my claim. I received the approval letter about 3 weeks ago with my weekly benefit amount ($450), verified my identity through ID.me without any issues, and have been answering all the certification questions honestly. Do pending payments normally take this long to clear? Should I be worried at this point or give it more time? I've tried calling the customer service line a few times but keep getting the "we're experiencing higher than normal call volume" message and getting disconnected. Is there anything I can do to speed this up or at least find out why it's pending? My rent is due soon and I'm starting to get anxious about this...

I feel your pain waiting for that first payment! When I lost my restaurant job last year I was checking my UI Online account like 5 times a day hoping to see it change from pending to paid. What finally worked for me was calling the 833 number instead of the main 800 number. Sometimes the different phone lines have different wait times. Also try calling at exactly 8:01am when they first open. btw i'm curious did you get the letter with your award amount in the mail or just online? i'm trying to help my cousin who just filed and he's wondering how he'll get notified.

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Thanks for the tip about the 833 number - I'll try that! I actually got my award letter both in the mail and in my UI Online inbox. It took about 10 days after I filed my initial claim to receive it. I hope that helps your cousin!

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Update us when your status changes! This kind of information is really helpful for other members going through similar situations. The more data points we have about current processing times, the better we can help each other navigate the system.

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Will do! I'm going to try calling tomorrow morning as suggested, and I'll definitely post an update once there's any change in my status. Thanks everyone for all the helpful advice and support - it's been really reassuring to know I'm not alone in this!

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