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EDD UI Online claim activity page frozen for days - can't access claim details
Is anyone else completely locked out of the claim activity page on EDD's UI Online? For the past 4 days, I keep trying to view my payment history and current status but the page just spins and eventually times out with an error saying 'We are experiencing technical difficulties. If this issue persists, please contact EDD.' Well no kidding! I've tried different browsers, cleared cache, even used my phone instead of computer - nothing works. I really need to check if my recent certification went through since rent is due next week. The worst part is when I call the 800 number, I get the dreaded 'we're experiencing high call volume' message and it hangs up. Starting to panic a little... anyone found a workaround or actually managed to speak to someone?
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Contacting state rep worked! Stuck EDD payments released after 8 weeks pending
I've been pulling my hair out for the past 8 weeks with my claim stuck in pending hell. I certified religiously every two weeks (accumulating 8 weeks of certifications) but NOTHING was getting paid. My UI Online account showed no issues or flags, just 'pending' over and over. Called EDD literally 47 times over several weeks - either couldn't get through or got disconnected. Running out of options and facing eviction, I finally emailed my state assembly member yesterday using their constituent services form. GUYS - within 24 HOURS my claim was fixed and all 8 weeks switched from pending to paid!!! Money should hit my Money Network card tomorrow. If you're stuck in pending limbo, don't wait as long as I did - reach out to your assembly member or state senator. Has anyone else had success with this approach? Still shocked at how fast it worked after months of EDD ghosting me.
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I called my assemblywoman's office for help with my EDD claim after seeing a post like this in March. Didn't work for me AT ALL. They took my info and said they'd help but nothing happened. I think it depends on which district you're in and how much they actually care about helping people. Some assembly offices probably just ignore these requests.
It definitely varies by office, but did you follow up with them? Most offices won't contact you unless they have news, but a polite follow-up call after 5-7 business days can often restart the process. Also, some representatives have specific staff dedicated to EDD issues, while others handle them more generally. It's worth asking to speak directly with whoever handles their EDD cases specifically.
Update: Just got all my back payments deposited to my Money Network card this morning! That was literally 30 hours from when I contacted my assembly member to money in my account. I seriously wish I had done this 7 weeks ago. For anyone wondering, I just went to my assembly member's website, filled out their contact form, explained my situation briefly, included my contact info and last 4 of SSN, and mentioned I was facing possible eviction. Maybe the housing situation made them prioritize it? Either way, I'm so relieved right now.
just sent my email to both my assembly person and state senator! fingers crossed it works as fast as yours did. did they contact you before fixing it or did it just suddenly change in the system?
@user7 A staff person emailed me saying they'd submitted an inquiry to their EDD liaison, then I got another email when it was resolved. It was super fast. Good luck!!
Confused about partial unemployment - should I certify or wait for employer to handle it?
I started working reduced hours at my restaurant job about three weeks ago (cut from 40 to 15-20 hours weekly). I filed for partial unemployment right away but haven't certified for any weeks yet because my manager just told me yesterday that 'the company is handling unemployment for everyone with reduced hours' and that I shouldn't do anything. Now I'm totally confused! Should I just wait and let my employer handle everything? Will they be able to backdate my claim to when my hours were first reduced? Or should I ignore what my manager said and certify for the weeks I've worked reduced hours? I don't want to mess anything up or potentially get in trouble for double-dipping if the company is really taking care of it somehow. Has anyone dealt with this employer-managed unemployment situation before?
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My company did something similar last year during our slow season when they reduced everyone to 24 hours. Turns out what they meant was they were filling out some forms on THEIR end to verify they were reducing hours due to lack of work (not firing people). But I still had to certify myself every two weeks and report my exact hours and earnings! Don't trust your manager on this! They usually have no clue how unemployment actually works.
Update: I finally managed to reach someone at EDD! You were all right - my employer enrolled in the Work Sharing program, but I still need to submit my own certifications. The EDD rep said this is one of the most common misunderstandings with the program. I was able to certify for all three past weeks, and the rep said I should receive payments within 3-5 days. She also told me to make sure I enter my hours and wages EXACTLY as they appear on my pay stubs to avoid problems later. Thank you everyone for your help! I would have kept waiting for my employer to "handle it" if not for your advice.
Excellent! I'm glad you got this sorted out. Make sure to continue certifying every two weeks going forward. The Work Sharing program can be really beneficial during temporary reductions in hours, but the certification responsibility still falls on you as the employee.
So glad you figured it out before losing benefits! Make sure to tell your coworkers too if they're in the same boat!!
Need EDD escalation phone number for claim stuck in processing for 6 weeks
I'm at my wit's end with this claim! Been waiting 6 weeks and still shows as 'processing' with no updates. Regular EDD reps keep telling me different things every time I call. One says wait, another says there's a flag on my account, another says everything looks fine. I've certified on time every 2 weeks but haven't received a single payment. Is there a special phone number for escalated concerns or supervisor line I can call? I need to speak with someone who can actually look at my claim and tell me what's going on. Rent is due next week and I'm getting desperate.
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my cousin had same problem last month n had to verify her identity AGAIN even tho she already did id.me. worth askin about that too maybe?
Following up - were you able to contact your Assembly Member or get through to EDD? Any progress with your claim?
Thanks for checking back! I was finally able to get through to EDD after using the Claimyr service someone recommended above. Turns out there was an identity verification issue that wasn't showing up in my UI Online account. The rep was able to clear it on the spot, and I should be receiving my backpay within 5-7 days. Such a relief! I also contacted my Assembly Member's office and they were preparing to help, but thankfully I got it resolved before needing their assistance.
EDD payment shows 'Paid' but no funds on BofA card - transition to Money Network questions
I'm so confused about this transition from BofA to Money Network. My claim history on UI Online updated to 'Paid' status this morning for my latest certification, but I don't see any deposit on my Bank of America EDD card yet. Since EDD is switching to Money Network cards after July 15th, I'm wondering if my payment is being held until I get the new card? Has anyone experienced this? Will my final payment still go to my BofA card or am I going to be stuck waiting weeks for the new Money Network card to arrive? I have rent due soon and really need to know when I'll have access to these funds!
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Just to give you final confirmation - I received my last payment on my BofA card on July 8th (after the transition announcement but before my Money Network card arrived). Then got my Money Network card on July 17th, activated it, and my next payment went there automatically. The system knows where to send your money based on which card is active. So if you're seeing 'Paid' status today and don't have a Money Network card yet, that money is definitely going to your BofA card.
Andre Lefebvre
FINAL UPDATE: For anyone else experiencing this issue, I just wanted to share that my claim activity page started working again this morning. Looks like EDD fixed whatever was causing the problem. All my payment information is there and everything looks correct. If you're still having issues, try completely logging out, closing your browser, and trying again with a fresh login.
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Aisha Hussain
Thank you for coming back to update! I was able to access mine around 2am last night - everything's there and my payment is pending. Such a relief! Appreciate everyone's help with this.
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