I think EDD uses these "wrong number" excuses as a way to deny claims without actually reviewing them. I've been working on UI claims for 15 years and I've seen this pattern repeatedly. They're overwhelmed with claims and some adjusters take shortcuts. For your situation, I recommend doing two things simultaneously: 1. Start the assembly member contact process (as others have suggested) 2. Request a formal appeal for "failure to provide proper interview" - this creates a parallel process that can sometimes get faster results For the rescheduled interview, send a written statement through UI Online 24 hours prior stating: "I confirm my phone number is XXX-XXX-XXXX for my eligibility interview scheduled on [date]. I will be available all day at this number. This serves as written confirmation of my contact information." This creates a documentation trail they can't easily ignore. Don't rely on that form they're mailing you - that's just another delay tactic.

Update: I just got off the phone with an EDD rep after using Claimyr to get through (thanks for that suggestion!). After pushing to speak to a tier 2 specialist, I learned something interesting - they claimed there was a "system note" saying I had requested my interview be conducted at a different number, which is absolutely NOT true. The specialist apologized and said this appears to be an error in their system. They've rescheduled my interview for next week and added multiple notes confirming my correct phone number. They also said they're expediting it because of the error on their end. I'm still going to contact my assembly member's office as backup. Thanks everyone for the advice! I'll update again after the interview (hopefully).

Wait I'm confused about something - are you appealing an overpayment determination or a disqualification? Because those are handled differently. If it's an overpayment determination and you missed the interview, that's one thing. But if it's a disqualification and you missed the eligibility interview, that's totally different and they might be more willing to reschedule. The EDD systems are SO CONFUSING and they do this on purpose!

I had a problem with my certification and couldn't get through to anyone at EDD for weeks. My son told me to contact my assemblyman and they fixed everything in like 4 days! I was shocked how fast it was. The nice lady from their office even called me personally to tell me it was resolved. I think her name was Jennifer. Wish I had known about this years ago.

my cousin had this same problem he just went to the library and used the computer there to login and update his phone number then he could use any phone after that

Just checking back - was your son able to update his phone number and complete his certification? If he's having trouble accessing his account to make the update, he should try these steps: 1. Use a computer at a library or friend's house 2. Select "Forgot Password" if needed 3. Verify identity using his email if he has that as a backup 4. Update phone number in Contact Information 5. Log out and then log back in using the updated phone number Remember that while phone devices can change freely, the actual contact phone number must be updated if he has two-factor authentication enabled and needs to receive verification codes.

ur actually super lucky!! most ppl have to fight with edd to get anything but ur boss did all the work 4 u! congrats on the higher benefit amount too!!

wait is this a thing employers can just do?? i got laid off 3 weeks ago and have been struggling with the application. why didnt my boss do this for me?? unfair!

I want to add one more technical detail that might help when you do get through: Ask the representative to process a "UI Reapplication" for you rather than just reopening your claim. Sometimes they'll try to just reactivate your old claim (which won't work in your situation since the benefit year has ended). Also, make sure you have your employment information for the last 18 months ready when you call - they'll need employer names, addresses, dates of employment and wages. Having this information organized will make the call go much faster once you get through.

just wanted to chime in - i solved this by using the "ask EDD" feature on the website instead of calling. took 4 days to get a response but then they fixed it on their end and emailed me saying i could file a new claim online. might be worth trying that route too while ur trying to get thru on phone