My sister works for EDD (not telling which office lol) and she says Tuesday and Wednesday are actually the best days to call, not Monday when everyone is trying after the weekend. Also try around 10:30 when the morning rush dies down a bit.

OP, just checking in - were you able to get through using any of these methods? Sometimes it can take several days of persistent calling, but it's important not to give up. The longer a missed interview goes unaddressed, the more complicated it can become to resolve.

Another tip: when you do get through to someone, get their ID number or name and take detailed notes about what they tell you. I've had situations where one rep tells me something completely different from another, and having documentation of previous conversations helps tremendously, especially if you need to file an appeal later.

Update for anyone wondering - I FINALLY got through this morning! Used the 8:01am trick and called on the Spanish line (pressed 2, then asked for English when someone answered). Only waited about 20 minutes. Turns out my former employer contested my claim saying I quit (I didn't - was definitely laid off with 30 other people). Now I have to wait for an eligibility interview in two weeks, but at least I know what's happening now. The rep also expedited my interview since I explained my financial situation. Thanks everyone for your help!

got my benefits after appeal but took foreverrrr almost 2 months after hearing to get first payment

UPDATE: I had my hearing yesterday and wanted to follow up! It lasted about 50 minutes. I used several of your suggestions: 1. I explained my childcare situation at the beginning 2. I brought new coloring books and quiet toys which worked for about 30 minutes 3. I used the library study room suggestion!! This was a LIFESAVER because when my daughter got fussy, I was able to step outside the room briefly where my friend could watch her in the main area while I finished testifying The judge was actually very understanding about my situation. My employer tried to argue that my childcare emergencies weren't valid reasons for leaving early, and the judge specifically asked them about their flexibility policies for parents, which made them look pretty bad! Now I just have to wait for the decision. Thank you all so much for your help - I felt so much more prepared!

anybody else notice how edd makes everything 10x harder than it needs to be??? its like they WANT people to give up on claiming benefits they deserve smh

Just checking back - were you able to resolve this issue? The suggestion to login directly to ID.me (not through the EDD link) usually works for these document classification problems.

Here's a definitive answer based on EDD's latest guidance (March 2025): The virtual orientation process varies by claim type and factors in your application responses: 1. Standard UI claims: Watch both videos = completion (status updates in 2-3 business days) 2. Claims with special circumstances (language needs, industry-specific requirements, etc.): Watch videos AND receive follow-up call The confusion stems from EDD using the same 'Virtual Orientation' portal for both processes. Your confirmation email should specify if you need a call, but many people miss this detail. Since your status is still 'Action Required' after completing the videos, I recommend: 1. Check your confirmation email for any mention of a follow-up call 2. Wait 3 full business days for system update 3. If still showing 'Action Required' after day 3, contact EDD One important note: You can still certify for benefits while waiting for the orientation status to update.

when i did my orientation last year i had to do way more than just watch videos, had to fill out a whole worksheet and upload it, then had interview. sounds like they keep changing everything!!! typical edd chaos lol