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Update to my previous comment: I just used the 1-800-300-5616 number yesterday and the wait time was over 4 hours! The only reason I got through was because of Claimyr. For new claims specifically, some people have better luck with the alternative number: 1-866-333-4606, but that's mostly for already-filed claim questions.
Hey! I went through this exact same frustration last month. The 1-800-300-5616 number everyone's mentioning is definitely the right one for new claims, but here's what actually worked for me: I used a phone tree bypass trick where you press 1-3-4 really quickly as soon as the automated system starts talking. It skips some of the menus and gets you to the queue faster. Also, Monday mornings are surprisingly better than calling mid-week - I think fewer people think to call then. Have your DD-214 ready too if you're a veteran, and write down your confirmation number when you finally get through! The whole process took about 45 minutes on the phone once I actually reached someone. Don't give up!
Pro tip: if you do get through, ask for a callback number in case you get disconnected. Saved my butt when the call dropped after 2 hours on hold.
I've been dealing with this nightmare for weeks too! What finally worked for me was a combination of strategies - I called at exactly 8:00 AM (not 8:01, but right when they opened), had multiple phones going at once, and when I got the busy signal I immediately hung up and redialed. It took about 45 minutes of constant redialing but I finally got into the queue. Once you're in, DO NOT hang up no matter how long it takes. I waited 3.5 hours but it was worth it. Also, have all your paperwork ready because they move fast once you get someone on the line. Stay strong everyone - persistence really does pay off! 💪
Anyone else think its weird that a government website is this bad? Like, we pay taxes for this stuff. Shouldn't it actually, ya know, work? 🤔
I've been dealing with the same redirect issue! What worked for me was going directly to the EDD homepage and manually navigating to the SDI section instead of using any bookmarked links. Sometimes the old URLs get messed up when they update their site. Also, if you're still stuck, try accessing it through the "Benefits Online" portal - that's been more stable for me lately. Hope this helps!
UPDATE: The Money Network cards now come in a yellowish-beige envelope as of 2025, not plain white anymore. My friend just got his replacement card last week. They changed it to make it more recognizable according to the insert that came with his card. Just FYI for anyone still waiting!
Just wanted to add that if you're worried about missing it, you can sign up for USPS Informed Delivery (it's free) to get email previews of your mail each day. That way you'll see a scan of the Money Network envelope before it arrives and won't accidentally toss it. I've been using it since I started my claim and it's been super helpful for tracking any EDD-related mail.
Teresa Boyd
UPDATE: Finally got through to EDD this morning! Turns out there was a "payment verification hold" on my account because I reported some part-time income on my last certification. The rep released the hold and said funds should be available within 24-48 hours. For anyone else experiencing this issue, definitely call EDD directly - the Money Network support can't help with these kinds of holds.
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Aileen Rodriguez
•Thanks for updating us! Im gonna try calling again tomorrow. Still nothing on my card. How long did u have to wait on hold??
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Teresa Boyd
•I called right when they opened at 8:00 AM and waited about 45 minutes. Much better than my previous attempts. Good luck!
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Liam Fitzgerald
Just wanted to chime in as someone who's been dealing with EDD for almost two years now. The Money Network delays have definitely gotten worse since they switched systems in late 2024. I've noticed a pattern where payments that include any kind of earnings reporting (even just a few dollars from odd jobs) seem to trigger these verification holds more frequently than they used to. It's frustrating because the old system would just process everything automatically. One thing that helped me was keeping detailed records of all my part-time work and earnings - when I call EDD now, I can quickly provide them with exact dates and amounts, which seems to speed up the hold release process. Also, if you're going to switch to direct deposit like others mentioned, wait until this current payment clears first. I made the mistake of changing payment methods while I had a pending payment and it caused even more delays.
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