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Update: I just finished setting up direct deposit after my certification payment cleared! The process was super easy - took maybe 3 minutes total. They ask for your routing number, account number, and you have to verify the last 4 digits of your SSN. There's also a confirmation step where you have to verify all the information before submitting. According to the confirmation page, my next payment should go straight to my bank account. SO relieved to finally be done with that Money Network card!
Did they give you any kind of timeline for when the first direct deposit will happen? I'm still worried they'll find a way to mess this up somehow... can't trust EDD to do ANYTHING right the first time!
@AstroAlpha The confirmation page said that payments will switch to direct deposit starting with the next certification cycle after setup. So if I certify this Sunday, that payment should go directly to my bank instead of the card. They also mentioned it takes 1-2 business days for the first direct deposit to process, which is still way faster than waiting for the Money Network card to get loaded and then transferred to my actual bank account. Fingers crossed they don't find a way to screw this up! 🤞
Finally got around to setting up direct deposit after reading through all these comments! For anyone still on the fence, I just want to emphasize how much better this is than the Money Network card situation. I've been dealing with those cards for over a year and had issues with ATM fees, random holds on my account, and terrible customer service. The direct deposit setup really is as straightforward as everyone said - just make sure you have your bank routing and account numbers ready. One tip: I called my bank first to confirm the correct routing number for direct deposits since some banks have different numbers for different transaction types. Can't wait to never deal with that Money Network card again!
This is so helpful! I just joined this community and have been dreading dealing with the Money Network card after hearing all the horror stories. I'm still waiting for my claim to be approved, but it's good to know that direct deposit will be an option by the time I (hopefully) start receiving benefits. Did your bank charge any fees for receiving the direct deposits from EDD, or is it treated like a regular deposit?
This might sound crazy, but try tweeting at your state's unemployment office. I did that out of desperation and got a DM with a direct number to call. Worth a shot! 🤷♂️
I'm going through the exact same thing right now! My payments stopped about 2 weeks ago with zero explanation. The worst part is you can't even get a human on the phone to tell you what's wrong. I've been checking my account obsessively but there's literally nothing there - no messages, no requests for info, nothing. It's like they just decided to ghost me 😭 Really hoping someone here has found a solution because I'm running out of options (and money). Thanks for posting this - at least now I know I'm not the only one dealing with this nightmare!
I'm so sorry you're going through this too! It's honestly reassuring to know I'm not alone, even though I wouldn't wish this stress on anyone. The ghosting thing is so real - like how are we supposed to fix whatever's wrong if they won't even tell us what it is?? Have you tried any of the suggestions people mentioned above? I'm definitely going to try the faxing thing and maybe even that calling service, as sketchy as it sounds. We shouldn't have to jump through all these hoops just to get answers! 😤
I went through this exact same thing a few months ago! The identity verification hold is super common right now. Here's what worked for me: I called the EDD number (1-800-300-5616) first thing in the morning - like literally started dialing at 8:00 AM sharp. It took about 2 hours on hold, but I finally got through to someone who could see exactly what documents they needed. Turns out they wanted a clearer photo of my driver's license and a recent bank statement. Once I uploaded those through the UI Online portal, my payments released within a week. Don't give up - you'll get through this! Also, definitely check your inbox/spam for any emails from EDD that might have specific instructions. Sometimes they send follow-up emails that get missed.
This is exactly the kind of detailed, step-by-step help that's so valuable! Thank you for sharing what actually worked for you. I'm going to try calling at 8 AM sharp tomorrow and make sure I have a clear photo of my license ready. Really appreciate you taking the time to explain the whole process - gives me hope that there's light at the end of this tunnel!
I'm dealing with a similar identity verification issue right now - it's so frustrating when you're counting on that money! From what I've learned lurking in these forums, the key seems to be getting crystal clear photos of your documents and being persistent with calling. I've been setting multiple alarms to call right when they open because the wait times are insane later in the day. Also make sure to check your UI Online account daily - sometimes they'll update requirements or request additional documents without sending a clear notification. The whole system feels broken, but everyone here seems to eventually get through it with enough persistence. Hang in there! 💪
Just following up - were you able to resolve this? I ran into a similar issue again this month and discovered something important: sometimes Money Network holds funds if you haven't been using the card regularly. They consider it a security measure, but it's really annoying. If that's the case, once you get through to them, ask specifically about security holds on your account.
Update: I finally got this resolved! You were right about the security hold. I managed to speak with a Money Network rep who confirmed my account had a fraud prevention hold because I hadn't used the card in over 30 days (I was using direct deposit before but switched back to the card). They released the funds and now I've got access to all the backed-up payments. Thanks everyone for your help!
That's such a relief to hear you got it sorted out! The inactivity hold thing is so ridiculous - like punishing people for finding other ways to receive their benefits. I'm dealing with a similar delay right now (day 6 of waiting) and I bet it's the same issue since I haven't touched my MoneyNetwork card in months. Did they ask you to verify your identity or anything else when they released the hold?
Dylan Campbell
This thread has been incredibly helpful! I'm dealing with almost the exact same situation - filed 4 weeks ago after being laid off from my marketing job and absolutely nothing in UI Online or by mail. Reading Marcus's resolution gives me so much hope that there's actually a logical explanation. I also had multiple W-2s last year (switched companies in June) so I'm wondering if that's what's causing my application to be stuck in manual review too. Going to try calling that technical support number at 1-855-327-7057 first thing tomorrow morning, and if that doesn't work I'll look into Claimyr. It's such a relief to know these "vanished" applications aren't actually lost forever, just stuck somewhere waiting for a human to review them. The stress of thinking your application just disappeared into the void is almost worse than waiting for approval! Thanks everyone for sharing your experiences and solutions.
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CosmicCowboy
•Dylan, you're definitely not alone in this! The multiple W-2 situation seems to be a really common trigger for these manual review holds. I went through something similar last year - had three different employers and my claim got stuck for almost 6 weeks with zero communication. When you call that technical support line, make sure you have all your employment dates and employer information ready. They'll likely need to verify the wage records from each job to make sure everything adds up correctly. Also, don't get discouraged if the first rep you talk to can't immediately see what's wrong - sometimes it takes escalating to a specialist who deals specifically with wage record issues. The waiting is absolutely brutal when bills are piling up, but Marcus's story shows there's usually light at the end of the tunnel. Fingers crossed you get it sorted out quickly!
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Ryder Everingham
Reading through everyone's experiences here really highlights how broken EDD's notification system is. It's absolutely unacceptable that people are applying for unemployment benefits and then getting complete radio silence for weeks or months. Marcus, I'm so glad you finally got resolution, but the fact that you had to jump through so many hoops just to find out your application was sitting in a review queue is ridiculous. For anyone else dealing with this nightmare, I'd also suggest documenting everything - keep screenshots of your blank UI Online account, save confirmation numbers, write down dates and times of phone calls. If you eventually need to escalate or file a complaint, having that paper trail can be really helpful. The multiple employer issue seems to be a major trigger for these invisible holds. EDD really needs to fix their system to automatically notify people when applications require manual review instead of just letting them sit in digital limbo while people panic about their financial situation.
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Maya Jackson
•Absolutely agree with everything you said, Ryder. The lack of transparency in their system is infuriating - people are left wondering if they did something wrong or if their application even exists. I'm dealing with this exact situation right now (3 weeks and counting with no online presence) and the stress of not knowing what's happening is almost worse than just waiting for approval. The fact that Marcus had to use a third-party service just to get through to someone who could explain what was going on is a perfect example of how broken the system is. Thanks for the documentation tip - I've been screenshotting my blank UI Online page every few days just in case I need proof later. It's sad that we have to protect ourselves like this from our own state agency.
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