Wow, this thread is so helpful! I'm dealing with a similar situation right now - got hit with an overpayment notice for $1,200 and was completely lost on where to actually make the payments. The fact that you set up the payment plan online but then have to pay through a completely different system (or by mail) is absolutely ridiculous. It's like they designed it to be as confusing as possible! @Jackie Martinez so glad you got it sorted out with the electronic payment system. I'm definitely going to try that link rather than dealing with mailing checks. Thanks @Serene Snow for sharing that - I had no idea it existed. This is exactly the kind of info that should be front and center on their main website but of course it's buried somewhere nobody can find it. Has anyone had success getting overpayment waivers if the overpayment wasn't your fault? I'm wondering if it's worth trying to appeal before I start making payments.

Just wanted to add that if you do decide to appeal the overpayment, make sure you keep paying on the payment plan while the appeal is pending! I made the mistake of thinking I could stop payments during my appeal process and they immediately canceled my payment plan and started collection actions. The appeal and payment plan are completely separate processes. Also, if you win your appeal, they'll refund any payments you made, so you're not losing money by continuing to pay while appealing. Learned this the hard way after my payment plan got canceled and it took months to get reinstated!

I'm going through this exact same process right now! My claim expired last month and I was so confused about those same questions. Reading everyone's responses here has been super helpful - especially about answering YES to the 12-month question and using the same EDDCAN number. One thing I wanted to add - when I called EDD yesterday (took me literally 47 tries to get through), the rep mentioned that if you worked full-time for most of the year after your last claim, your new benefit amount could be significantly different from your previous one. She said to make sure all your recent employers are listed correctly because they calculate based on the "base period" which uses your most recent work history. Also, she warned me that processing times are running longer than usual right now due to high volume, so don't panic if it takes a few weeks to hear back. Good luck with your application!

I just went through this same situation a couple months ago! Definitely answer YES to the 12-month question - the system needs that accurate info. Your EDDCAN number stays with you permanently, so use the same one. One thing I wish someone had told me - make sure you have your separation notice or termination letter ready when you apply. Even though it was a clear layoff, having that documentation uploaded right away helped my claim process faster. Also, if you get any requests for additional info through your UI Online account, respond immediately! I made the mistake of waiting a few days to send in some wage info they requested and it delayed everything by another week. The waiting is the worst part, but hang in there. Once it gets approved, you'll be able to start certifying for benefits right away.

This situation is incredibly common and frustrating! The fact that an EDD rep confirmed your wages are in their system but the online portal is blocking you is a classic example of their system issues. Here are a few additional tips based on what others have shared: 1. **Try the technical support line first** - As Diego mentioned, 1-800-300-5616 might be your fastest route since this sounds like a system sync issue 2. **Use specific language** - When you get through, ask them to "check eligibility using the alternate base period" and mention that wages from Q4 2024 need to be included 3. **Document everything** - Keep track of rep names, reference numbers, and what they tell you in case you need to call back The good news is that since a rep already confirmed you qualify, this should be fixable once you reach the right person who can override the online system's limitation. Don't create a new account or try workarounds - just focus on getting through to someone who can manually process your claim. The system is definitely broken, but your situation is totally resolvable with the right human intervention!

I just went through this exact same nightmare last month! The online system rejected me even though I had plenty of wages from Q4. Here's what finally worked: I called the technical support line (1-800-300-5616) that Diego mentioned - they're SO much better for system issues like this. The tech rep explained that when you work right up until the end of a quarter (like your October-December situation), there's often a lag between when employers submit wage reports and when the online portal can access them. The tech person was able to see the disconnect immediately and escalated my case. Within 24 hours, a claims rep called me back and processed everything over the phone using the alternate base period. Saved me weeks of hassle! Definitely try tech support first - they understand these system sync issues way better than regular claims reps.

Not to be that guy, but have you tried faxing your documents? I know it sounds like we're back in 1995, but it worked for me when the online system was being glitchy.

I'm going through the exact same thing right now! Filed my SDI claim 3 weeks ago, completed the waiting period, submitted all docs including the doctor's forms, and... crickets. It's so stressful when you're already dealing with a disability and then have to worry about money too. I've been checking the portal obsessively but there's literally no update since I submitted everything. Really hoping someone here has found a solution that actually works!

This is such a relief to read! I'm currently dealing with a disqualification issue myself - been stuck for about 3 weeks now. My employer is claiming I was a no-call/no-show, but I actually have text messages showing I told my supervisor I couldn't come in due to a family emergency and never heard back about my schedule. The whole situation has been a nightmare and I've felt so alone in this process. Reading everyone's experiences and advice here is incredibly helpful. I'm definitely going to try the 8 AM call strategy tomorrow and specifically ask for a tier 2 specialist. The financial stress has been eating me alive - I've had to ask family for help with basic expenses which is so embarrassing. Thank you for sharing your success story Dylan, and thanks to everyone else for all the practical tips. It gives me hope that this can actually get resolved if I'm persistent enough!

This thread has been incredibly helpful! I'm on week 4 of disqualification hell and was starting to lose all hope. My situation is that I was working part-time at two different jobs, and when one of them let me go due to "performance issues" (which I completely disagree with - I think they just wanted to avoid paying unemployment), the other job cut my hours from 25/week down to 8/week. So I'm technically still "employed" but making almost nothing. EDD is saying I'm disqualified because I'm still working, but I'm barely making $120/week now versus the $480 I was making before. I've tried explaining this to three different reps and they all seem confused about partial unemployment rules. Reading all your advice about asking specifically for tier 2 specialists is game-changing - I had no idea that was even an option! I'm definitely calling at 8 AM tomorrow and being way more assertive about getting someone who actually understands these complex situations. The stress has been unreal - I've been behind on rent for two months now and my anxiety is through the roof. Thank you Dylan for sharing your success story and giving all of us stuck in this nightmare some actual hope!