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EDD identity verification failed - what now?

Hey everyone, I'm having trouble with my identity verification for my unemployment claim. The system is saying it can't verify my identity and I'm not sure what to do next. Has anyone else dealt with this? What steps did you take to resolve it? I'm worried about my claim being delayed or denied because of this. Any advice would be really appreciated!

Has anyone tried going to an actual EDD office in person? wondering if thats faster

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I tried that last month. Waited in line for 3 hours only to be told I needed an appointment. Total waste of time.

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Oof, that sucks. Thanks for the heads up tho!

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@Dylan Cooper - I went through the exact same thing a few months ago! The key is persistence and having multiple backup plans. Here's what finally worked for me: 1. Try the ID.me verification if you haven't already - sometimes it works better than EDD's own system 2. If that fails, gather EVERYTHING: driver's license, passport, utility bills, bank statements, tax returns - the more official docs the better 3. Call the technical support line (not the general number) - they're more equipped to handle verification issues specifically 4. Document everything - screenshot error messages, keep notes of who you talk to and when The whole process took me about 3 weeks, but I did get it resolved. Don't panic - this is unfortunately super common right now. You've got this! 💪

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This is super helpful advice! I'm dealing with the same issue right now and was feeling pretty overwhelmed. Quick question - when you say "technical support line," do you have that number handy? I've been calling the main EDD line and getting nowhere. Also, did ID.me work right away for you or did that take time too? Thanks for sharing your experience! 🙏

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Hey @Anna Xian, thanks for the detailed advice! I'm actually going through this nightmare right now too. When you mention the technical support line, is that different from the regular 1-833-978-2511 number everyone talks about? I've been banging my head against the wall trying to get through on the main line. Also curious about ID.me - did you have to wait for them to review your docs or was it instant? Really appreciate you taking the time to break this down for us!

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EDD 1099G discrepancy shows $8200 more than I received - can't access BOA account for proof

I'm dealing with an absolute nightmare trying to correct my 2020 EDD tax documents. My 1099G shows I received $8200 more in unemployment benefits than what was actually paid to me. I finally got through to an EDD rep today who said 'funds were released' (whatever that means), but now I can't access my Bank of America EDD debit card account to get statements proving what I actually received. I've called BOA's EDD card department three times and they keep telling me to contact EDD. Then EDD tells me to contact BOA. It's a ridiculous circle of blame with nobody helping. I desperately need those BOA statements to amend my taxes and stop paying taxes on money I never received! I know I should have handled this sooner, but I lost my brother unexpectedly in early 2022 and honestly just couldn't deal with bureaucratic nightmares during that time. Has anyone successfully gotten old BOA EDD card statements? Or found another way to prove to the IRS what you actually received vs. what's on the incorrect 1099G?

Bank of America is the absolute WORST for handling the EDD cards!!! when my claim ended they just shut down my account with NO WARNING and I couldn't see any of my old transactions. I had to call them like 7 times and finally got someone who told me I could request paper statements by mail but it would cost $5 per month I wanted. such a ripoff but I needed them for my taxes

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Just an important clarification - Bank of America shouldn't be charging $5 per statement for EDD debit card accounts. Under their agreement with the State of California, they're required to provide at least one free statement copy per request for closed accounts. If they tried to charge you, you should dispute that and reference the California EDD Debit Card Account Agreement which specifies the free statement policy. Many customer service reps aren't properly trained on the EDD-specific policies.

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I'm so sorry for your loss, Omar. Losing a loved one makes dealing with bureaucratic nightmares feel impossible - please don't blame yourself for not handling this sooner. I had a very similar 1099G discrepancy in 2020 (mine was off by about $6,000). What finally worked for me was getting my complete EDD claim history through their UI Online portal. If you can still log in, go to "History" and then "Payment Activity" - you can download a detailed report showing every single payment they issued. This report includes payment dates, amounts, and importantly, any payments that were "issued" but later reversed or cancelled. The key thing I discovered was that EDD sometimes reports payments on the 1099G that were initially authorized but then clawed back due to eligibility issues or system errors. These "phantom payments" still show up on tax documents even though the money never actually reached your account. If you can't access UI Online anymore, you can request this same payment history by calling EDD and asking specifically for a "detailed payment activity report" rather than just general account information. The rep you spoke to who mentioned "funds were released" might have been referring to this exact issue. This report was accepted by both the IRS and my tax preparer as proof of actual benefits received, and I was able to amend my return successfully. Good luck!

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EDD and military pension reporting - will my retirement pay affect my UI benefits?

I just retired from the Marine Corps last month (January 2025) after 20 years of service. I applied for unemployment since I haven't found civilian work yet, and certified for my first two weeks. My claim is now showing $0 for those weeks even though I thought I'd qualify. Here's what's confusing me - my military pension hasn't actually started paying out yet (there's usually a 2-3 month processing delay with DFAS), but I'm entitled to it. When I certified, I didn't report any pension income since I haven't physically received any payments. Did I mess up? Should I have reported my future pension even though I haven't gotten a dime yet? I indicated I was able and available to work and actively job searching. I was told military pensions don't disqualify you from UI benefits in California, but now I'm worried I did something wrong on my certification. Has anyone dealt with this situation before?

I'm going through something similar right now! I retired from the Navy in December 2024 and filed for UI in January. Same exact situation - my pension hasn't started yet due to DFAS processing delays, but I'm also showing $0 for my recent certifications. Based on what everyone's saying here, it sounds like we both probably have eligibility interviews scheduled. I just checked my UI Online and sure enough, there's a notice there I missed before. One thing I learned from talking to other veterans is to start documenting your job search activities NOW if you haven't already. Keep a spreadsheet with company names, job titles, application dates, and how you applied. The EDD interview will want specific details about your efforts to find work. Also, don't stress too much about the pension reporting - you're doing it right by not reporting income you haven't received yet. The $0 payments are almost certainly due to the standard review process they do for military retirees, not because you made an error. Hang in there - sounds like once we get through these interviews, we'll get all the back payments we're owed!

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I'm a fellow Marine who retired in 2023 and went through this exact same situation! The $0 payments are definitely due to the eligibility interview hold, not anything you did wrong with pension reporting. You're absolutely correct not to report pension income until you actually receive it. A few tips from my experience: - The eligibility interview took about 4-5 weeks to get scheduled for me - They'll ask detailed questions about your job search efforts, so start keeping records NOW (company names, positions, dates, application methods) - Emphasize how your Marine Corps skills transfer to civilian roles you're targeting - Mention any veteran job resources you're using (USAJobs, CorporateGray, HireVeterans.com, etc.) - Be prepared to explain your availability and willingness to work different shifts/locations The interview itself was pretty straightforward - they just want to verify you're genuinely seeking employment and not treating this as extended leave. Once I completed it, all my held payments were released within a week. Your pension situation will be handled separately later when DFAS actually starts paying you. At that point, EDD will only deduct about 50% of your weekly pension amount from your UI benefits. Stay strong, Marine - this bureaucratic hurdle is just part of the transition process. You'll get through it and receive your back pay. Semper Fi!

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Semper Fi, Marine! Thanks for the detailed breakdown - it's really helpful to hear from someone who's been through this exact process. The 4-5 week timeline gives me hope that I won't be waiting too much longer. I've already started that job search spreadsheet based on earlier advice in this thread, and I'll definitely emphasize the veteran resources I'm using. It's good to know the interview is straightforward and they just want to verify genuine job seeking efforts. Your point about the pension deduction being only 50% when it does kick in is reassuring too. I was worried they might take it dollar-for-dollar against my benefits. Really appreciate you taking the time to share your experience and the encouragement. This transition stuff can be overwhelming sometimes, but knowing other Marines have navigated it successfully helps a lot. Thanks for the support!

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EDD benefits between jobs? Unexpected start date delay - can I apply?

So I'm in a really frustrating situation right now. I resigned from my sales manager position last Friday (August 30) because I had accepted a new job that was supposed to start tomorrow (Sept 6). I just got an email saying my new employer is pushing my start date back to October 24 - almost 7 weeks away! They said something about project timeline changes and budget approval delays. I had no idea this was coming and now I'm stuck with no income for way longer than I planned. Can I apply for unemployment benefits to cover this gap period even though I technically quit my last job? I left my previous position in good standing and have documentation showing my original start date was supposed to be tomorrow. I wouldn't have quit if I knew there would be this huge delay. Does EDD consider this type of situation? I've never filed for unemployment before so I'm totally lost about whether I qualify. Any advice would be really appreciated!

Good luck with your application! You've got all the right documentation and a solid understanding of how to present your case. One small tip - when you explain your situation during the eligibility interview, lead with "I quit my job solely because I had a firm job offer starting September 6th, which was then unexpectedly delayed to October 24th." Make that the very first thing you say so they understand the context right away. Also, don't stress too much about the interview itself - the EDD representatives deal with these situations regularly and they're usually pretty understanding when you have clear documentation like you do. Just stick to the facts and timeline. Keep us posted on how it goes!

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Mason, you've received excellent advice here! As someone who went through a similar delayed start situation about a year ago, I wanted to add one more tip that really helped me: when you call EDD (or use Claimyr to get through), ask specifically about the timeline for your eligibility interview. In my case, I was initially told it would be 3-4 weeks, but when I explained that I had all my documentation ready and that my situation was straightforward (quit only due to confirmed employment that got delayed), they were able to expedite my interview to the following week. Sometimes being proactive and showing you're organized can help move things along faster. Also, don't be surprised if the EDD rep asks you detailed questions about why you didn't try to negotiate staying at your old job longer once you found out about the delay. Just be honest that you had already given proper notice and your previous employer had likely already made arrangements for your replacement. This is a common question they ask to make sure you explored all options. You're doing everything right by applying immediately and gathering all that documentation. This type of employer-caused delay is exactly what the good cause quit provision covers. Wishing you a smooth process!

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That's a really smart tip about asking to expedite the interview when you have all your documentation ready! I hadn't thought about being proactive in that way, but it makes total sense - showing that you're organized and have a straightforward case might help speed things up. I'll definitely mention that I have all my supporting documents prepared when I call. The heads up about the question regarding negotiating to stay longer at my old job is super helpful too. You're absolutely right that they had already started the replacement process after I gave my two weeks notice, so going back wasn't really an option. It's good to know that's a standard question they ask so I can be prepared with a clear answer. I'm feeling really confident about this whole process now thanks to all the detailed advice from everyone here. Planning to apply first thing in the morning and then work on getting through to speak with someone directly. Thanks for sharing your experience!

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EDD appeal hearing timeline - anyone know how long until decision?

I just filed my appeal with EDD last week after being disqualified for 'voluntary quit' (which is totally wrong - I was laid off!). The letter says they'll schedule a hearing, but doesn't give ANY timeframe. I'm seriously stressing because my savings are almost gone and I've already been waiting 6 weeks without payments. Has anyone gone through the appeal process recently? How long did it take from filing the appeal to actually getting a hearing date? And then how long after the hearing until you got a decision? I'm trying to figure out if I need to max out credit cards or borrow money from family while waiting... This whole system is so frustrating!

does anyone know if u need a lawyer for these appeal hearings? i keep getting mail from lawyers offering to represent me but idk if its worth the $$$

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You definitely don't need a lawyer for a standard EDD appeal hearing. The process is designed to be navigated without legal representation. The Administrative Law Judge will guide you through the hearing and ask questions to get the information they need. That said, if your case is unusually complex or involves special circumstances (like allegations of fraud), legal help might be beneficial. But for a typical voluntary quit/layoff dispute like the OP described, representing yourself with good documentation is usually sufficient.

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I just went through this process and won my appeal in January! My timeline was about 7 weeks total - 3 weeks to get the hearing notice, hearing scheduled 2 weeks later, and decision came 2 weeks after that. The good news is that once I won, I got ALL my back payments within a week, which really helped after months of financial stress. A few things that helped me: I created a simple timeline document with dates of everything that happened leading to my termination. I also got a letter from HR confirming it was a layoff (even though my manager had initially reported it wrong to EDD). During the hearing, I stayed super calm and just stuck to the facts - let my documentation do the talking. The judge seemed to appreciate that I was organized and prepared. Hang in there - I know the waiting is brutal but if you were truly laid off and have any proof at all, you should be fine. The system is slow but it does work when you have the facts on your side!

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