I went through this exact same confusion when I first got my EDD letter! Just to add to what everyone else has said - that Customer Account Number is also what they'll ask for if you ever need to reset your UI Online password or if there are any technical issues with your account. I had to use mine when the system locked me out after too many login attempts. But for day-to-day use like certification, you won't need it at all. Good luck with your first certification on Sunday - you've got this!

Just wanted to chime in as someone who also got confused by that EDD Customer Account Number letter! You're definitely not alone - the instructions are pretty vague. Like others have said, you don't need to enter it anywhere in UI Online right now. I keep mine taped inside a folder with all my other unemployment paperwork so I can find it quickly if I ever need to call EDD. The main thing is just making sure you're ready for certification on Sunday. Since you mentioned this is your first time, double-check that you understand how to answer the certification questions - especially about any work you might have done or income you received during the week. The system is pretty straightforward once you get used to it!

I had this exact same issue last year! The trick that finally worked for me was using the EDD website during off-peak hours - try logging in really early in the morning (like 5-6 AM) or late at night (after 10 PM). The system seems to work better when there's less traffic. Also, make sure you're not using any browser extensions that might interfere with the site. I had to disable my ad blocker and password manager to get it to work properly. If you're still stuck after a few more days, another option is to contact your local assembly member's office - they often have staff who can help navigate EDD issues and sometimes get faster responses than calling directly.

I'm dealing with something similar right now! Got my customer account number three days ago and it's still not working. Reading through these responses, it sounds like the processing delay is real even though the letter doesn't mention it anywhere. That's so misleading! I'm going to try Oliver's suggestion about using the site during off-peak hours while I wait for the processing period to finish. Has anyone had success with contacting their assembly member's office? That sounds like it might be worth trying if the phone lines stay jammed. This whole system really needs to be redesigned - it's causing so much unnecessary stress when people are already dealing with job loss.

Final update: Got my issue resolved after 2.5 hour call. Worth it but I'm never doing this manual calling process again. Next time I'm using an automated service for sure.

For anyone new to this thread: EDD hours are 8am-5pm M-F, they don't answer 12-1:30pm for lunch, expect 20-100+ redial attempts just to get on hold, and 30-50% of calls drop even when you do get through. Plan accordingly.

I had my appeal hearing postponed TWICE after waiting 3 months for the initial date. The whole process took almost 6 months from start to finish. But I did eventually win and got all my backpay. Stay patient and persistent!

I'm in a similar situation - submitted my appeal in late January and still waiting! It's so frustrating not knowing when this will be resolved. One thing that's helped me mentally is setting up a simple tracking system. I created a calendar reminder to check the status every Friday, and I'm documenting everything in a notebook - when I submitted, any correspondence, etc. It makes me feel like I'm doing something productive while waiting. Also, I've been using this time to strengthen my case by organizing all my job search records and writing practice responses to potential hearing questions. The waiting is awful, but at least we can use this time to prepare thoroughly. Hang in there - sounds like most people eventually get their hearings scheduled even if it takes longer than expected!

I'm in a similar situation right now - my payment just switched to "Paid" status three days ago and I'm anxiously waiting for the card too! Reading through everyone's experiences here is really helpful. It sounds like 7-10 business days is pretty standard, which puts me right around the same timeline as you Diego. I'm also planning to call Money Network tomorrow morning early like Zainab suggested. Has anyone had luck with asking EDD directly if they can note your account for urgent delivery? I'm wondering if that actually speeds things up or if it's just something they say to get you off the phone. Either way, it's good to know we're not alone in this waiting game!

I went through this exact same stress last year! My card took 9 business days to arrive in Pomona, so being in San Bernardino you should expect similar timing. One thing that really helped me was setting up a Money Network account online as soon as my payment hit "Paid" status - you can actually check if your funds are available even before the physical card arrives (just use your SSN and the info from your EDD account). This won't speed up delivery but at least you'll know your money is safely loaded and waiting for you. Also, don't be afraid to explain the situation to your landlord - most understand unemployment payment delays and may work with you on timing. The waiting is absolutely the worst part, but you're almost there! Once you get it, definitely set up direct deposit immediately so you never have to go through this card waiting anxiety again.