FPL sent letter asking for more info to process benefits - what to expect when I call?

Ugh, I've been there. They sent me one of those letters too. When I called, they just needed to verify some employment details. It wasn't as bad as I thought it would be. Just have your work info and dates ready!

Pro tip: I found a way to actually get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Heads up, make sure you have ALL your docs ready when you call. I got transferred 3 times and had to explain my situation over and over. Super frustrating. Have your ID, paystubs, and any medical docs if applicable.

Am I the only one who thinks its ridiculous we have to jump through so many hoops for benefits we've earned? The whole system needs an overhaul smh

Here's what you need to know about Family Paid Leave benefits processing: • The letter usually means they're missing some info or need clarification • Common requests: employment verification, medical certification, or wage info • Have ready: SSN, employer details, dates of employment, and reason for leave • They might ask about other income sources during your leave period • Be prepared to fax or email additional documents if needed • If you have a complex case (multiple employers, irregular hours), have detailed records • Don't be afraid to ask for clarification if you don't understand something • Take notes during the call and get the name of who you spoke with Remember, most issues can be resolved with one call if you're prepared. Good luck!

lol good luck actually getting someone on the phone. I've been trying for weeks 🤡

Quick question - does anyone know if they can adjust the benefit amount after it's been approved? My work hours changed right before my leave started.

Hey OP, don't stress too much. I was in the same boat last month. They just needed to confirm my last day of work. Easy peasy. You got this! 💪

Thanks for posting this! I'm actually in a similar situation - got the letter yesterday and was panicking about what they might need. Reading through everyone's experiences here is really reassuring. Sounds like it's usually just routine verification stuff. I'm gonna call first thing Monday morning with all my paperwork ready. Fingers crossed it goes smoothly! 🤞

I just went through this same process about 2 weeks ago! When I called, they mainly wanted to verify my employment dates and make sure my employer info was correct in their system. The rep was actually pretty nice and walked me through everything step by step. The whole call took maybe 15 minutes once I got through. Just make sure you have your Social Security card, recent paystubs, and know your exact start/end dates for work. Also, if you're taking leave for medical reasons, have any doctor's notes ready to reference. Don't worry too much - it's really just a formality to make sure all your info matches up! 😊