im in the same boat, expired everything lol. let me know if you figure it out OP!

I actually went through this exact same situation last month! Here's what worked for me: I used my Social Security card and birth certificate as primary documents, then added a utility bill and bank statement as supporting identity documents. The key is to call the technical support line (not the main EDD line) - they have a separate number for website issues. Also, try applying during off-peak hours like early morning or late evening when the system is less busy. The error might be due to high traffic rather than your documents. Good luck!

lol good luck. i struck out so many times i just gave up. maybe in 2025 theyll fix my claim 😂

I had a similar nightmare with EDD last year! What finally worked for me was sending a fax (yes, a fax in 2024 🙄) to their disability services department. The fax number is (916) 464-3180. Write a clear letter explaining that you need to cancel an inaccurate SDI claim, include your claim number, SSN, and contact info. I got a callback within 3 business days! It's old school but apparently their fax system actually works unlike their phone system.

Thank you all SO much for the helpful responses! I feel much better knowing I haven't lost my PFL benefits for the twins. I'll plan to file in July 2025 when my 12-month waiting period is up. And I'll make sure to be very clear on my application that it's for the twins born in Feb 2025. I think I'll try using Claimyr to talk to EDD directly too, just to have everything confirmed and noted in my account. With three babies under 2 years old, I honestly don't have hours to waste on hold! This has been such a relief - I was in tears thinking I'd lost that bonding time completely.

Congratulations on your twins! 🎉 As someone who works in benefits administration, I can confirm what others have said - you absolutely haven't lost your PFL benefits for the twins. The July 2025 timeline is correct, and you'll have until February 2026 to use those 8 weeks since PFL bonding leave must be taken within 12 months of the child's birth. One thing I'd add: when you file in July, make sure your employer is aware of your plans too. Some employers offer additional paid or unpaid leave that can run concurrently with PFL, which might help bridge the gap financially. Also, if you're planning to take the full 8 weeks consecutively, give them as much notice as possible since covering someone for 2 months requires planning. You're doing great managing such a challenging situation - three under two is no joke! 💪

Hey OP, just wondering - did you try using the mobile app? Sometimes it works better than the website.

I went through this exact same issue a few weeks ago! Here's what finally worked for me: make sure your ID photo is super clear and well-lit (no shadows or glare), and try uploading during off-peak hours like early morning or late evening when the system is less congested. Also, if your ID has any damage or wear, even minor scratches, the system might reject it. I had to borrow my partner's phone with a better camera to get a cleaner photo. Don't give up - it took me 4 tries but it eventually went through!

Just updating to let everyone know that I got this resolved! It took 4 days total - 2 days for ID.me to respond and 2 more to complete the account merge. I used Claimyr to get through to EDD (took about 25 mins to connect) and explained the situation. They put a note on my account and told me to call back once the ID.me issue was fixed. After ID.me merged my accounts, I called EDD again and they were able to push my PFL claim through. Payment is being deposited tomorrow! Thanks everyone for your help with this stressful situation.

Oh wow, reading through all these experiences is both helpful and terrifying! I'm 8 months pregnant and planning to apply for PFL in a few weeks. I'm pretty sure I have multiple ID.me accounts from different job applications over the years. Should I try to sort this out BEFORE I apply for PFL, or wait until it becomes a problem? It sounds like being proactive might save me a lot of headache later, especially with a newborn!