
Ask the community...
Been there, done that. My advice? Document EVERYTHING. Every call, every email, every piece of mail. Then bombard them with evidence of your attempts to communicate. It's a pain, but it might save your benefits.
I'd say one big packet. Hit 'em with everything at once. Make it impossible for them to ignore you. Good luck!
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I agree with this approach. It's like building a case for yourself. The more detailed and thorough, the better.
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Hey, I actually found a way to get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM
I get the skepticism, but it seriously saved me hours of hold time. Worth every penny imo. They even have a money-back guarantee if it doesn't work.
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It's good to have options, but also remember that some people might not be able to afford that. Maybe keep fax and email attempts going as well.
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Okay, listen up. I've been dealing with EDD for what feels like centuries now, and I've learned a few tricks. Here's what you need to do: 1. Call at exactly 8:01 AM. Not 8:00, not 8:02. 8:01. 2. If you get the 'too many callers' message, hang up and redial immediately. 3. When you get through the menu, press 1-2-4 in that order. It might change, but that's been working lately. 4. If you get put on hold, DO NOT HANG UP. I once waited 3 hours, but I got through. 5. Be super nice to the rep when you finally talk to someone. They deal with angry people all day. 6. Have all your info ready - claim number, last 4 of SSN, address, everything. 7. If all else fails, try the assembly member route like someone else suggested. Remember, persistence is key. Don't give up! You got this! 💪
The fact that we need a freaking strategy guide just to talk to our own government is insane. But thanks for the tips!
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This should be documented for everyone experiencing these issues. Might save a lot of people some headache!
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Guys, I hate to be that person, but have you tried tweeting at them? I know it sounds dumb, but I got a response within a day when I @ mentioned them on Twitter. Worth a shot if you're desperate!
It's @CA_EDD. Good luck! Let us know if it works for you too.
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Sometimes social media is the most effective way to get a response. It's worth a shot!
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Pro tip: if you get through to someone who can't help, ask to be transferred to a tier 2 specialist. They have more authority to fix account issues.
Great tip! I've found that tier 2 specialists can actually solve more complex problems.
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I feel your pain. The unemployment system is a total mess rn. Have you tried calling right when they open? I heard that's the best time to get through.
Yeah, I've tried that. No luck. It's either busy signals or being on hold for hours only to get disconnected. 😫
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Same here. I've even set alarms for 7:55 am to start dialing. Still nada. This is ridiculous.
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Has anyone tried faxing? I know it sounds ancient, but I heard some people had success that way.
I tried faxing. It went into the same black hole as everything else. No response after 2 weeks.
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Faxing is indeed outdated, but for some departments, it still seems to be a valid means of communication. Keep your options open!
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I had a similar issue and found success using Claimyr as well. It's not ideal to have to pay for access to a government service, but for me, it was worth the cost to finally speak with someone. It's a temporary fix that might not be suitable for everyone, but if your situation is urgent, it might be worth considering as a last resort.
I swear, dealing with EDD is like trying to nail jello to a tree 🤣 Good luck, OP! You're gonna need it.
Here's what worked for me: 1. Call the main EDD number 2. Press 1 for English (or 2 for Spanish) 3. Then press 1 for "Claim Questions" 4. Next, press 2 for "All Other Questions" 5. Finally, press 0 to speak with a representative You might have to try this a few times, but it eventually got me through to a human. Be prepared to wait on hold for a while though.
This is gold! Saving this for later. You're the real MVP 👑
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I tried this too and it worked for me eventually. The hold times were long, but worth it to speak to a real person.
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I'm telling you, it's all about who you know. My cousin's friend works at EDD and he said the system is a total mess rn. They're super backlogged.
He said just keep calling and be super nice to the reps. They're stressed too.
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It's unfortunate when systems become so strained, and everybody is left in a state of limbo.
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Have you checked your spam folder? Sometimes important emails end up there. Just a thought.
Great tip! I had an important email sitting in spam once. Always worth a check.
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I've been in the same boat. Here's what you need to do: 1. Gather all your documents (claim details, work schedule, etc.) 2. Be prepared to explain your situation clearly 3. Have specific questions ready, like: - Why isn't my claim being processed? - What additional info do you need? - How will my part-time schedule affect my benefits? 4. Take notes during the call 5. Follow up with an email summarizing the call Good luck!
You're welcome! It's not a bad idea to have your work schedule in writing from your employer. Better to have too much info than not enough when dealing with EDD.
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This is solid advice. I'd add: be patient and polite with the rep, even if it's frustrating. They're more likely to help if you're nice.
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Anyone else feel like the EDD system is designed to be confusing on purpose? 🤔 It's like they don't want us to get our benefits.
Preach! 🙌 I swear they make it complicated so people just give up.
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Nah, I think it's just underfunded and outdated. Still sucks tho.
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I wanted to chime in with some insight into using third-party services like Claimyr. Claimyr can be a useful tool for those who are struggling with lengthy hold times when contacting government departments. It uses advanced technology to navigate phone menus and connect you directly with an agent. This can certainly save you time and reduce stress. However, it's important to balance this convenience with the cost, which is $20 per call. Not everyone will find this fee justifiable. Additionally, while Claimyr can expedite the calling process, it does not influence the speed at which your claims are processed once you're in touch with the department. Therefore, it's best used as a time-saving tool rather than a solution to claim delays. For many, traditional methods of persistence, such as calling early in the day or even employing the help of local representatives, can still be effective strategies. It's all about finding the right balance that suits your personal situation.
I waited 3 months for mine to process. It's ridiculous how long it takes. Keep calling and bugging them, squeaky wheel gets the grease 🙄
Persistence definitely helps. Sometimes calling at different times of the day can make a difference too.
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Here's what you need to do: 1. Double check all your paperwork is in order 2. Try calling first thing in the morning, like right when they open 3. If you can't get through, send a follow-up email or fax (yes, they still use fax 🙄) 4. Keep a log of all your attempts to contact them 5. If it goes past 3 weeks, reach out to your local state representative. They can sometimes help push things along. Don't give up! The system is slow, but it does work eventually. Good luck!
This is solid advice. I'd add: make sure you have all your claim numbers and dates handy when you call. It speeds things up.
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Reaching out to a state representative sounds promising. Has anyone had success with this?
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Have you tried calling them? Sometimes you gotta be proactive and bug them a bit. It sucks, but squeaky wheel gets the grease and all that jazz.
Calling is a joke. I spent 3 days trying to get through. Total waste of time.
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I tried calling during different times, but no luck. I feel like I'm stuck in a loop.
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Sofia Ramirez
I'm in the same boat, been trying to reach them for weeks. It's like they're purposely making it hard for us to get help. Anyone know if there's a secret phone number or something?
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Dmitry Volkov
There's no secret number, but I heard if you call right when they open, you have a better chance of getting through.
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StarSeeker
Secret number? 🤣 If only! We'd all be rich if we could sell that info!
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GalacticGuru
I feel for you, OP. The system is so broken. I've been waiting 3 months for my benefits and still nothing. Hang in there!
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Freya Pedersen
The delays are incredibly frustrating, but maintaining hope and persistence is crucial.
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