SDI Unreachable for a Week - Any Tips to Actually Get Through?

Ugh, I feel your pain! I was in the same boat last month. It took me over two weeks to finally get through to someone. The system is so broken, it's ridiculous.

Have you tried calling right when they open? I've heard that's the best time to get through.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

I've been dealing with this for THREE MONTHS. It's absolutely ridiculous. I'm about ready to show up at their office and refuse to leave until someone helps me.

Here's what I've learned after dealing with SDI for way too long: 1. Call early in the morning, right when they open. Your chances are better. 2. If you get put on hold, DO NOT HANG UP. I once waited 3 hours but finally got through. 3. Try different numbers. Sometimes certain departments are less busy. 4. Be persistent. Call every day if you have to. 5. Document everything. Write down who you talk to, when, and what they say. 6. If all else fails, contact your local representative. They can sometimes intervene. Hope this helps someone. Stay strong, we're all in this together! 💪

have u tried emailing them? sometimes that works better than calling

Lol welcome to the club 🤡 SDI is a joke

Has anyone tried using the online portal? I heard they updated it recently.

Pro tip: if you have a complex issue, try to get transferred to a tier 2 agent. They usually have more authority to actually solve problems.