SDI Unreachable for a Week - Any Success Stories or Tips?

Ugh, I feel your pain! I've been trying to reach them for TWO WEEKS straight. It's like they've disappeared off the face of the earth or something. 🤬

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned after dealing with SDI for months: 1. Persistence is key. Keep calling. 2. Try different times of day. Early morning or late afternoon can be better. 3. Be prepared with all your info when you do get through. 4. If you get a unhelpful rep, politely end the call and try again. 5. Use the online portal as much as possible for simple stuff. 6. Document EVERYTHING. Names, dates, call reference numbers. 7. If all else fails, contact your local representative's office. Hope this helps someone. Stay strong, folks!

have u tried sending a fax? I know it sounds crazy but I got a response within 48 hours after faxing my inquiry. old school ftw 📠

I swear SDI is gaslighting us all. "We're experiencing higher than normal call volumes" MY ASS. It's ALWAYS like this. 🙄

Guys I finally got through yesterday! Here's what worked for me: I called exactly 3 minutes before closing time. I think they were too tired to dodge my call lol. Worth a shot!

Anyone else notice that their website is always "under maintenance" when you actually need to use it? Coincidence? I think not. 🕵️‍♂️

Pro tip: if u get put on hold, put ur phone on speaker and go about ur day. I cleaned my entire apartment, made dinner, AND watched a movie before someone picked up. At least I was productive while waiting 🤷‍♀️

Unpopular opinion: maybe if we all stopped calling for a week, theyd have time to catch up and fix the system. Just a thought.