EDD disability funds missing from Money Network card - what to do? HELP!

this EXACT thing happened to me with my disability payments last month!! someone stole all my SDI funds before i ever got the card. u need to call Money Network ASAP and tell them u nvr received the card but ur balance shows 0. they'll ask for SSN to verify. dont let them transfer u around!!

I had this issue too with my pregnancy disability. If they're asking for a PIN you never set, it means someone already activated your card. When you first activate, that's when you create the PIN. Definitely means someone got to your card before you did.

You'll need to do a few things to resolve this: 1. Call Money Network immediately to report the unauthorized transactions and request a dispute form. Be prepared to verify your identity with your SSN and personal details. 2. Ask them for a complete transaction history showing dates, merchants, and amounts - you'll need this to fill out the dispute form correctly. 3. Download and complete the dispute form here: https://docs.moneynetwork.com/moneyne.../pdf/Disputeform.pdf (This is faster than waiting for them to mail it) 4. File a police report for the identity theft 5. Contact EDD to change your payment method to paper checks for future payments Unfortunately, this is a common problem with disability payments lately. The dispute process usually takes 2-3 weeks for investigation.

Have you tried having someone who has a Money Network card help you call? I couldn't get anywhere with them until my sister (who has an active card) called and then passed the phone to me after she got through the automated system. For some reason, if you don't have a PIN, their system is designed to keep bouncing you back to automated options - super frustrating when your disability money is stolen!

I spent WEEKS trying to resolve this exact issue with my SDI payments!!! The Money Network customer service is USELESS - they kept transferring me around and nobody could help. I finally got my $3700 back after filing complaints with like 5 different agencies. The ONLY thing that worked was getting through to an actual EDD representative who could flag my account. Have you tried using Claimyr to reach an EDD agent? It's the only way I actually got a human on the phone after days of trying. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd and their website is claimyr.com - basically they help you bypass the hold times so you can actually speak to someone who can help with these card issues.

I work with disability cases, and unfortunately this fraud situation has become increasingly common with EDD SDI payments. Here's the official process to resolve it: 1. File a dispute with Money Network within 60 days of the transaction date 2. Request provisional credit (they're required to issue this within 10 business days while investigating) 3. File an identity theft report with local police 4. Contact EDD at 1-800-480-3287 to report the fraud 5. Ask EDD to place a flag on your account and change your payment method Make sure to document EVERYTHING - names, dates, reference numbers for all calls. The investigation can take up to 90 days, but the provisional credit should help in the meantime.

my roomate had this happen with her SDI pmts for her wrist surgery...she ended up getting checks mailed instead but took FOREVER to get the stolen $ back. like 2 months!!! bs system they got.

I got so frustrated with the whole Money Network situation during my disability claim that I just switched to paper checks from the beginning. Yes they take a few days longer to arrive but at least no one can drain your account before you ever get the card! If you call EDD (which I know is nearly impossible) you can request all future payments be sent as checks instead of going to the Money Network card.

Just to add another warning - watch out for calls from people CLAIMING to be from Money Network or EDD asking for your info to "help" with your card issues. My friend got scammed this way during her pregnancy disability. Only call the official numbers listed on the EDD website!

I went through this nightmare last year with my disability payments after my surgery. After weeks of getting nowhere with Money Network, I found contacting my state assembly member's office was incredibly helpful. They have dedicated staff who handle EDD issues and can often get results when we can't. Might be worth trying if you hit dead ends with the regular channels.