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Jamal Thompson

EDD direct deposit not working, still getting checks. Help before I move!

Hey everyone, I'm having an issue with my unemployment payments. I signed up for direct deposit, but I'm still getting checks in the mail. This is a problem because I'm about to move, and I don't want my checks going to the wrong address. Has anyone else dealt with this? Any advice on how to fix it?

Ugh, I feel your pain. I had the same issue a few months ago. Have you double-checked your account info on the EDD website? Sometimes there's a glitch in the system that reverts it back to checks.

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Thanks for the tip! I'll definitely check that out. Did you have to do anything special to get it fixed?

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Yeah, I had to call them and stay on hold for like 2 hours 🙄 But once I got through, they fixed it pretty quick. Just make sure you have all your bank info ready when you call!

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2 hours? You got lucky! I was on hold for 4 hours last week trying to sort out a similar issue. EDD's phone system is a joke 🤡

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I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

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Sounds too good to be true. Is this legit? Anyone else tried it?

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Yeah, it's legit. I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo.

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$20 just to talk to someone? That's ridiculous. The system is so broken 😤

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I get it, but think about how much your time is worth. For me, not sitting on hold for hours was totally worth it.

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Have you tried updating your address and payment preference through UI Online? Sometimes that works better than calling. Just make sure you do it ASAP before your next payment is processed!

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This happened to me too! Turns out there was a processing delay for new direct deposit setups. It took about 3 weeks for mine to kick in. Might be worth asking if theres a backlog when you get ahold of someone.

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3 weeks? Yikes. I hope it doesn't take that long for me. Did you have to do anything special during that time to make sure you got your money?

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Nah, they just kept sending checks until it switched over. Just make sure your mailing address is up to date in the meantime!

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Here's what you need to do to resolve this issue: 1. Log into your UI Online account and verify your bank information is correct. 2. If it's correct online, you'll need to call EDD. Use the 1-800-300-5616 number. 3. When you call, have ready: - Your claim number - Social Security Number - Bank account and routing numbers 4. Ask the rep to verify why you're receiving checks instead of direct deposit. 5. If there's no clear reason, request they manually update your payment method. 6. Get a confirmation number or the name of the rep you spoke with. 7. Follow up in 5-7 business days if you're still receiving checks. Remember, sometimes there's a delay in processing direct deposit requests. If you're moving soon, make sure to update your mailing address ASAP, both online and by phone if possible. Good luck!

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Wow, thank you so much for this detailed response! This is super helpful. I'll definitely follow these steps.

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This is great advice! I'd add one thing: if you can't get through on the phone, try calling right when they open. I've had better luck that way.

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lol welcome to the wonderful world of EDD 🎪🤡 where nothing works as it should and the rules are made up

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ain't that the truth 😂 sometimes I think they're just messing with us for fun

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Hey OP, any update? Were you able to get this sorted out? Curious because I might be in the same boat soon 🚤

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I had this exact same problem last year! It's super frustrating, especially when you're about to move. Here's what worked for me: First, check if your bank account info is entered correctly in UI Online - sometimes even a single digit being wrong can cause it to default back to checks. If everything looks right online, you'll definitely need to call. I know the wait times are brutal, but it's the only way to get it fixed. When you do get through, ask them to check if there's a "hold" or "flag" on your direct deposit - sometimes they put temporary blocks on new DD requests for security reasons. Also, make sure to update your address immediately both online and over the phone when you call about the DD issue. The rep should be able to handle both at the same time. Good luck! 🤞

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