EDD call transferred then dropped - now what? Tips for reaching a human?

Ugh, been there done that. It's like they're playing phone tag with us, but we're the only ones actually trying to connect. 🙄 I've had calls drop so many times, I've lost count. It's ridiculous how broken their system is.

Pro tip: I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

I feel your pain, OP. The system is a joke. I've had calls dropped, been given wrong information, and spent hours on hold. It's like they're trying to make it as difficult as possible for us to get help.

Here's what I've learned after dealing with this for months: 1. Always note the name of who you talk to 2. Ask for a reference number for your call 3. If they say they'll call back, ask for a specific timeframe 4. Keep detailed notes of every interaction 5. Be persistent - sometimes you have to call multiple times 6. Try calling right when they open or just before closing 7. If all else fails, contact your local representative Hope this helps someone out there. Stay strong, we're all in this together!

lol welcome to the club. We should start a support group for people who've been hung up on by the unemployment office 🤣

Has anyone tried using their online portal instead of calling? I've had some success with that, although it's still not perfect.

Guys, I think I figured out there secret. If you press 2, then 1, then 4, then wait 30 seconds and press # twice, you get through to a different department that can actually help. Worked for me last week!

Anyone else feel like they're trapped in a Kafka novel trying to deal with this system? It's absurd how difficult they make it to get basic help.

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a response. Worth a shot if you're desperate.