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Ive been dealing with EDD for months now. heres a pro tip: document EVERYTHING. Every call, every letter, every email. You never know when youll need that info.
I went through the exact same thing last month! Got transferred between SDI and PFL like 5 times before someone finally helped me. Here's what worked: when you call the PFL line, immediately press 0 to try to get to a human instead of going through the automated menu. If that doesn't work, try calling the main EDD number (1-800-300-5616) and specifically ask them to transfer you to PFL corrections department. Also, if you have any paperwork from your original PFL filing, have that ready - they'll need your case number and SSN to pull up your file. Don't give up, it's frustrating but you'll get through eventually!
Has anyone else noticed that the website is down like every other day? How are we supposed to certify if we can't even access the system? 🤦♂️
This happened to me too! Turns out there was a glitch in their system that was misreading certain doctor's office addresses. Might be worth asking if that's still an ongoing issue when you get ahold of someone.
I went through this exact same thing a few months ago! The letter they sent me said my doctor's NPI number was invalid, but when I checked with my doctor's office, everything was correct on their end. Turns out the EDD system had some kind of data entry error. I ended up having to fax them a copy of my doctor's current medical license and practice information directly. It took about 2 weeks to get sorted out, but they eventually corrected it and processed my claim. Don't let it stress you out too much - it's frustrating but definitely fixable!
Chicos, sé que es frustrante, pero no se rindan. Yo pasé por lo mismo el año pasado y eventualmente recibí mi dinero. Mantengan la calma y sigan insistiendo. Este es un maratón, no una carrera de velocidad. 🏃♂️
He estado siguiendo algunos de los consejos que han compartido aquí y quería actualizar mi experiencia. Después de intentar llamar por teléfono sin éxito durante días, decidí probar el portal en línea como sugirió @Anastasia Popov. Envié un mensaje detallado explicando mi situación y adjunté capturas de pantalla de mi cuenta. Para mi sorpresa, recibí una respuesta en 5 días laborables donde me explicaron que había un problema técnico con mi dirección que estaba causando el retraso. Pudieron corregirlo remotamente y ahora me dijeron que debería recibir mis pagos pendientes en 7-10 días hábiles. Así que para cualquiera que esté leyendo esto - definitivamente prueben el portal en línea si las llamadas telefónicas no funcionan. A veces es más efectivo de lo que pensamos! 🤞🏼
Anastasia Ivanova
Ugh, the EDD strikes again! 🙄 I swear they do this on purpose to save money. Hang in there, OP. You're not alone in this mess.
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Alejandro Castro
I went through something similar a few months ago! My payments just stopped out of nowhere too. Turns out there was a "routine review" they triggered on my account that I never got notified about. I'd suggest logging into your EDD account and looking under the "Inbox" or "Notifications" section - sometimes important messages get buried there. Also check if your certification status changed to "pending" instead of "paid." If you can't find anything obvious, definitely try the online contact form first before calling. It took them about 2 weeks to respond to mine, but at least you'll have a paper trail. Hope this helps! 🤞
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