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I'm dealing with something similar - filed my SDI claim about 3 weeks ago and it's been radio silence. The not knowing is the worst part, especially when you're counting on that income. One thing that helped me stay organized was creating a spreadsheet to track all my contact attempts (dates, times, methods) and any reference numbers they gave me. It makes you feel like you're doing something productive even when you're stuck waiting. Also, if you haven't already, try logging into your UI Online account at different times of day - sometimes the system updates overnight and you might catch new information before you get any email notification. Hang in there, this process is brutal but you're not alone in this frustration.
The spreadsheet idea is brilliant! I wish I had thought of that earlier. I've been trying to keep track of everything in my head and it's been a mess. Definitely going to start documenting all my attempts - having those reference numbers organized could be really helpful if I ever do get through to someone. Thanks for the practical advice and the encouragement. It really does help knowing others are going through the same thing.
I'm so sorry you're going through this - the waiting and uncertainty is absolutely crushing when you need that income. I filed my SDI claim about 6 weeks ago and just got my first payment last week, so there is hope! A few things that might help: 1) Try calling the SDI line (not the UI line) at 1-800-480-3287 - it's sometimes less busy than the main EDD number. 2) If you have your confirmation number from when you first filed, have that ready when you call. 3) Consider reaching out to your local assemblyperson's office - they have caseworkers who can sometimes help cut through the bureaucracy. The "no current claim" showing online happened to me too - turned out it was a system glitch and my claim was actually being processed. Keep detailed records of everything and don't give up. This system is broken but persistence does eventually pay off.
Pro tip: if you can't get through on the main line, try calling your local assemblymember's office. They often have direct lines to EDD and can help push things through faster.
I had this exact same problem a few months ago! The wrong start date delayed my payments by almost 3 weeks. What worked for me was sending a fax with all my medical records showing the correct disability start date, then following up with multiple calls until I got through. Make sure you have your doctor's note with the exact date you became disabled - that's the key document they need. Also, keep detailed records of every call you make and every document you send. The whole process took about 2 weeks once I got someone on the phone who actually knew what they were doing. Don't give up, it will get fixed!
Not to be that guy, but are you SURE you sent it to the right address? I made that mistake and lost weeks because of it.
I'm going through something similar right now - sent my appeal documents three weeks ago and when I finally got through to someone, they had no record of it. What's really frustrating is that there's no tracking system or even a simple confirmation that they received your paperwork. I ended up having to resend everything via certified mail like others suggested. Also keeping copies of EVERYTHING now because this seems to be a common issue. The whole process feels like throwing documents into a black hole and hoping for the best 😤
The "black hole" description is so accurate! 😭 I'm dealing with the exact same thing - it's like they have a special department dedicated to losing paperwork. At least I'm not alone in this mess. Did you get any kind of receipt or confirmation when you sent it certified mail? I'm definitely doing that next time.
Caleb Stark
Hey, quick question - did you get any kind of confirmation when your doctor submitted the original form? Might be worth double-checking that it actually made it to EDD.
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Jeremiah Brown
•Good point! I'll check with my doctor's office tomorrow.
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PaulineW
I went through something similar a few months ago! Here's what worked for me: I called my doctor's office and asked them to call EDD directly to confirm they were expecting the form. Turns out EDD had the wrong fax number on file. Once my doc's office got the correct info, the form came through within 2 days. Also, if you're running out of time, you can request an extension through your online EDD account - there's usually a "request extension" option under the claim details. Don't panic, there are ways to fix this! 🙏
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