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my sister had something similar happen last year after her c-section delivery... her disability claim got lost in the mail and she had to go thru this whole process to get it fixed... actually i think she had to goto an edd office in person to get it straightened out? might be worth checking if theres an office near you that takes walk-ins if you can't get through on the phone
That's a good idea, I hadn't thought about going in person. Did she make an appointment first or just show up? I'll look up if there's an office near me.
I'm so sorry you're going through this stress! I had a similar experience after my gallbladder surgery in January - it's absolutely nerve-wracking when you're recovering and worried about money. From what everyone has shared here, it sounds like your best bet is to file a new claim online through SDI Online right away while also trying to get through to speak with someone. The fact that nothing is showing up in your "View Claim History" after 3+ weeks is definitely a red flag that your original paperwork may have been lost. One thing that helped me was calling the SDI number (1-800-480-3287) right at 8:00 AM when they open - I had better luck getting through early in the morning. Also, if you do get through to someone, definitely mention that you're facing financial hardship due to the delay. They have options to expedite claims in those situations. Hang in there - you will get through this! The system is frustrating but you deserve those benefits, especially after surgery.
Pro tip: If you can, try logging into your account late at night or very early in the morning. Sometimes the system updates then and you might catch new info before they send an official notice.
I just went through something similar last month! Got one of those vague "claim update" notices and was freaking out. Turns out it was just a routine system update - my payments weren't affected at all. Here's what I did that helped: 1) Logged into my UI Online account immediately to see if there were any changes, 2) Checked if my certification schedule was still the same, 3) Made sure my payment method info was still correct. Most of the time these updates are administrative and don't impact your benefits. If you see any actual changes in your account or if your next payment doesn't come through as expected, THEN it's time to worry and try calling. Hope this eases some anxiety! 🤞
guys i think i figured it out. we need to perform a ritual sacrifice to the EDD gods. whos got a goat we can use? 🐐😈
I'm dealing with the exact same issue! The call drops literally the second someone picks up - it's so frustrating. I've been trying for weeks now and I'm starting to panic about my claim status. Has anyone found a pattern to when this happens? Like is it specific times of day or certain phone numbers? I'm wondering if it's a technical glitch on their end or if there's something we can do differently. Really hoping someone has a solution because I'm running out of options here 😤
Hey Javier! I'm new here but dealing with the same nightmare. From what I've been reading in this thread, it seems like it's a widespread system issue rather than something on our end. @b382224f7ba6 mentioned they're working on upgrading the phone systems but it's slow going. Maybe try the early morning approach that @4b39a7f6e0cf suggested? Also keeping a log like @e48375666769 recommended might help document all our failed attempts. We're definitely not alone in this struggle! 😔
Hang in there, OP. I know it's tough, but you'll get through this. Sending positive vibes your way! ✨
This is such a common issue unfortunately! I went through the exact same thing about 6 months ago. One thing that helped me was checking if there were any pending issues in my account that I missed - sometimes they flag something for review and don't send a clear notification. Also, try calling the disability line specifically if you were on disability benefits, not the regular unemployment line. The wait times are still brutal but sometimes a bit better. Document every attempt you make to contact them with dates/times - it helps if you need to escalate later. Wishing you luck getting this sorted out quickly! 🤞
Lim Wong
I had no idea about this! My disability started in October 2024, so that would definitely affect my base period. I'll make sure to ask about the special base period calculation. That could make a big difference in my weekly amount.
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TechNinja
I'm dealing with a similar situation right now - just got cleared to return to work after 5 months on SDI for a knee injury, but my company downsized while I was out. Reading through all these responses is so helpful! Quick question for anyone who's been through this - did EDD ask for any documentation proving your position was eliminated while you were on disability? Like a letter from HR or something? I want to make sure I have everything ready before I submit my application. Also @Lim Wong - definitely listen to everyone about using your actual last work day from October. That seems to be the mistake that causes the most headaches based on what people are saying here.
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Natasha Petrova
•Hey @TechNinja! I'm new to this community but going through something similar - my SDI just ended and I'm about to file for UI. From what I'm reading here, it sounds like you should definitely have some kind of documentation about your position being eliminated. Maybe an email from HR or your manager explaining the downsizing? Even if EDD doesn't ask for it upfront, having it ready could save you headaches later if they need to verify your separation reason during the interview process. Good luck with your application!
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