did you ever get it fixed? I am getting the same error message now.

I had this exact same issue last month! The ID.me verification completed fine, but then I couldn't get back into the EDD portal. What finally worked for me was waiting 24-48 hours after the ID.me verification before trying to access EDD again. Apparently there's some delay in their systems syncing up. Also try using an incognito/private browser window when you go back to the EDD site. Hope this helps!

have u tried turning it off and on again? 🤣

I went through this exact same nightmare a few months ago! Turns out my bank had changed their routing number and I never got notified. Even though my account number was correct, the old routing number caused my payments to bounce back to EDD. Check with your bank to make sure both your account AND routing numbers are still current - banks sometimes update their routing numbers without telling customers. Also, if you have a newer account or recently switched banks, some financial institutions have waiting periods before they accept government direct deposits. Might be worth asking your bank about that too!

I'm going through something similar right now! Been waiting 3 weeks for my first SDI payment and it's so stressful not knowing what's going on. Based on what everyone's saying here, it sounds like there's definitely something holding up your claim that's not showing in your online account. One thing that helped me was checking if I had any old mail from EDD that I might have missed - sometimes they send notices to your mailing address instead of the address on file with your employer. Also, when you do get through to someone, ask them to check if your Social Security number matches exactly what's on file with your employer's payroll system. A friend of mine had a delay because her employer had her SSN with dashes and EDD had it without dashes. Keep trying to call right at 8 AM - I've heard that's really the best time. Don't give up! A month without pay is ridiculous and they need to fix this ASAP.

I'm dealing with a very similar situation right now - been waiting almost 4 weeks for my first SDI payment and it's causing major financial stress! Reading through everyone's responses here is really helpful because I had no idea there could be invisible holds on accounts that don't show up online. @Kolton Murphy - one thing I wanted to add that might help you: when I was researching this issue, I found out that sometimes EDD puts automatic holds on claims if your reported income doesn't exactly match what your employer submitted to their system. Even small differences in how wages are calculated (like including/excluding certain types of pay) can trigger a manual review. Also, since you mentioned your HR department is slow with paperwork - that could definitely be the issue. EDD needs wage verification from your employer, and if HR hasn't responded to their requests or submitted incomplete information, your claim gets stuck in limbo. I'm planning to try calling first thing Monday morning too. Maybe we'll both finally get some answers! This whole system is so broken - they really need to fix the online portal to show what's actually happening with our claims instead of leaving us in the dark.

This is ridiculous. We need to organize and demand better service. Who's with me? 💪

Pro tip: document EVERYTHING. Keep a log of all your call attempts, emails, and any communication. It might come in handy if you need to escalate your case.

I'm dealing with a similar issue right now too! My doctor submitted my renewal forms on Tuesday and I'm still waiting for my continued claim form to show up. Reading through all these responses is really helpful - I had no idea there were system-wide delays happening. I'm definitely going to try calling that Sacramento number at 8:01 AM tomorrow and also check with my doctor's office to make sure they didn't accidentally check the wrong box on the DE 2501 form. It's so stressful when you're already dealing with a disability and then have to worry about whether your payments will come through on time. Thanks everyone for sharing your experiences and tips!

Just wanted to share another tip that worked for me recently - if you can't get through by phone, try visiting your local EDD office in person if you're able to. I know it's not ideal when you're dealing with a disability, but I went to my local office last month when I had a similar delay and they were able to look up my claim immediately and resolve the issue on the spot. They have direct access to the system and can often fix things that would take weeks to resolve over the phone. You don't need an appointment for SDI issues, just bring your ID and claim paperwork. The wait time was about 45 minutes but so much better than calling 50+ times! Hope this helps someone who's still struggling to get through.