One other important tip: Once your claim is approved, you still need to complete "continued claim certification" forms every two weeks. These will either come by mail or you can do them online. Many people miss this step and wonder why their payments stop! Also, when you're ready to return to work, you need to notify EDD. If you return earlier than your claim end date, make sure to report the exact date so you don't end up with an overpayment that you'll have to repay later.

As someone who just went through this process for wrist surgery 6 months ago, I can't stress enough how much easier it is to apply BEFORE your surgery! Here are a few additional tips from my experience: 1. Take screenshots of your application confirmation and save all reference numbers - you'll need these if there are any issues 2. Ask your surgeon's office if they've worked with EDD before - some offices are super familiar with the SDI forms and can expedite the medical certification 3. Set up direct deposit in your SDI Online account ASAP - paper checks take much longer 4. If you're planning to use FMLA through your employer too, coordinate the dates so they align with your SDI claim The whole process took about 3 weeks from surgery to first payment for me, but that was with everything submitted beforehand. Good luck with your surgery - carpal tunnel release recovery is usually pretty smooth!

I'm dealing with the exact same frustrating situation! Just joined this community after spending hours searching for answers about the 4365DI form request. Like you, my doctor already submitted everything electronically weeks ago and I've completed ID.me verification, but I still got that confusing letter asking for the form that I can't even find online. Reading through all these responses has been a huge relief - I was starting to think I had somehow messed up the process, but it's clearly a widespread system issue where EDD's databases aren't communicating properly. The advice about asking for "technical specialists" and specifically requesting them to check "provider portal submissions" is incredibly valuable. I'm planning to call first thing tomorrow morning armed with these strategies. It's honestly ridiculous that we have to become experts in EDD's broken internal systems just to get our legitimate benefits, but at least now I know there's a path forward. Thanks for posting this - you've helped more people than you probably realize! 🙏

This thread is incredibly helpful and reassuring! I'm a newcomer here and just went through this exact nightmare myself. Got the 4365DI form request letter last week despite my doctor submitting everything electronically AND completing ID.me verification. I was convinced I had done something wrong until I found this discussion. The detailed advice about asking for "technical specialists" and requesting them to check "provider portal submissions" is pure gold - I never would have known those were specific things to ask for! It's mind-blowing that in 2025 we're dealing with government systems where multiple databases can't communicate with each other properly. I called yesterday morning using these strategies and SUCCESS! The technical specialist found my doctor's electronic submission immediately and cleared the 4365DI requirement on the spot. The whole call took 20 minutes once I got through to the right person. For anyone still struggling with this - these tips really work! Don't give up and don't let them make you redo paperwork that's already been submitted correctly. Thank you to everyone who shared their experiences and solutions! 🙏

I'm going through the exact same nightmare right now! Got through the ID.me verification last week (what a process that was) but now I'm stuck on this "Something went wrong" error too. It's so frustrating because you feel like you're making progress and then hit another brick wall. I'm going to try all the suggestions here - the Firefox browser switch, early morning filing, and clearing cookies. Never would have thought the browser choice could make such a difference! Has anyone had luck contacting their state assembly member's office? I heard they sometimes have dedicated staff who can help with EDD/SDI issues when you're really stuck. Might be worth a shot if the technical fixes don't work. Thanks everyone for sharing your experiences - at least we know we're not going crazy and this is a real systemic issue! 💪

I'm dealing with this exact same issue right now! Just went through the whole ID.me verification process (including that awkward video call where they made me turn my head left and right like I was at the DMV 😅) and now I'm stuck on the "Something went wrong" error when trying to file my claim. Reading through all these responses is both reassuring and terrifying - reassuring because I'm not alone in this mess, but terrifying because it sounds like this could take weeks to resolve! I'm definitely going to try the Firefox + early morning combo that @CosmicCruiser suggested first. If that doesn't work, I might have to bite the bullet and contact my assembly member's office since @AstroAce had success with that route. It's honestly wild that in 2025 we're still dealing with government websites that barely function. You'd think after all the issues during the pandemic they would have fixed these systems by now, but apparently not! 🤦‍♀️ Thanks to everyone for sharing your experiences and solutions - this community is honestly more helpful than EDD's actual customer service!

I'm in the exact same situation right now! My SDI claim was approved on Wednesday and I've been refreshing my mailbox constantly since then. This thread has been so reassuring - it's crazy how much better real people's experiences are compared to just seeing "7-10 business days" on the official websites. I had no idea about the plain envelope thing, so thank you everyone for that heads up! I would have 100% thrown that away thinking it was spam mail. I'm going to try creating that BofA EDD account tomorrow to see if there's any card status info. The waiting is definitely the hardest part, especially when you're already dealing with the stress of being unable to work. Really grateful for this community sharing their timelines - makes me feel way less alone in this process!

I just got my EDD card yesterday and wanted to share my timeline to help others! My claim was approved on March 20th and the card arrived March 28th - so exactly 8 business days. Like everyone mentioned, the envelope really is completely plain with just a Sacramento return address. I actually set it aside thinking it was junk mail and didn't open it until later that evening! One thing that helped me during the waiting period was setting up text alerts through the BofA EDD website once I could create an account. You won't get shipping notifications, but you'll get alerts when payments are deposited. Also, make sure to have your Social Security number and the temporary card number ready when you call to activate - it speeds up the process significantly. The waiting is absolutely nerve-wracking when you're dealing with bills and reduced income, but based on all the experiences shared here, it really does seem like most people get their cards within that 7-10 business day window. Hang in there everyone who's still waiting!

This entire thread should be pinned or turned into a FAQ! I'm a newcomer here and was getting ready to panic about my own SDI account after reading Maya's original post, but the solutions everyone shared are incredible. The BPO reset method, the technical support number (1-855-327-7057), the Contact EDD feature, clearing cache, trying different browsers - there's like a whole toolkit here that EDD should be providing upfront instead of making people figure it out through trial and error. Special thanks to Kristin for the IT perspective on why this happens and the peak hours info. As someone who's about to start dealing with SDI for the first time, I'm definitely bookmarking this thread and following all the preventive tips (screenshots, backup login info, off-peak access times, etc.). It's amazing how this community comes together to solve problems that the official system can't handle properly. Maya, congrats on getting back in and thanks for updating us with the solution that worked!

Just wanted to chime in as another newcomer who's been lurking here trying to learn the ropes before I start my SDI claim next month. This thread is absolutely incredible - it's like a masterclass in navigating EDD's broken systems! I've been taking notes on everything from Maya's BPO reset success to Kristin's IT insights about peak hours and ISP blocking. The fact that you all figured out workarounds that EDD's own support can't provide is both impressive and depressing. I'm definitely going to follow Paolo's advice about keeping screenshots and backup info from day one, and bookmark that technical support number (1-855-327-7057) that Nina shared. Maya, huge congrats on getting your account working! Your step-by-step update is going to help so many people. This community is proving to be more valuable than any official EDD resource I've found. Thank you all for sharing your hard-won knowledge - it's giving me actual confidence that I can handle whatever system glitches come my way.