I'm going through the exact same nightmare right now! Got through the ID.me verification last week (what a process that was) but now I'm stuck on this "Something went wrong" error too. It's so frustrating because you feel like you're making progress and then hit another brick wall. I'm going to try all the suggestions here - the Firefox browser switch, early morning filing, and clearing cookies. Never would have thought the browser choice could make such a difference! Has anyone had luck contacting their state assembly member's office? I heard they sometimes have dedicated staff who can help with EDD/SDI issues when you're really stuck. Might be worth a shot if the technical fixes don't work. Thanks everyone for sharing your experiences - at least we know we're not going crazy and this is a real systemic issue! 💪

I'm dealing with this exact same issue right now! Just went through the whole ID.me verification process (including that awkward video call where they made me turn my head left and right like I was at the DMV 😅) and now I'm stuck on the "Something went wrong" error when trying to file my claim. Reading through all these responses is both reassuring and terrifying - reassuring because I'm not alone in this mess, but terrifying because it sounds like this could take weeks to resolve! I'm definitely going to try the Firefox + early morning combo that @CosmicCruiser suggested first. If that doesn't work, I might have to bite the bullet and contact my assembly member's office since @AstroAce had success with that route. It's honestly wild that in 2025 we're still dealing with government websites that barely function. You'd think after all the issues during the pandemic they would have fixed these systems by now, but apparently not! 🤦‍♀️ Thanks to everyone for sharing your experiences and solutions - this community is honestly more helpful than EDD's actual customer service!

One other important tip: Once your claim is approved, you still need to complete "continued claim certification" forms every two weeks. These will either come by mail or you can do them online. Many people miss this step and wonder why their payments stop! Also, when you're ready to return to work, you need to notify EDD. If you return earlier than your claim end date, make sure to report the exact date so you don't end up with an overpayment that you'll have to repay later.

As someone who just went through this process for wrist surgery 6 months ago, I can't stress enough how much easier it is to apply BEFORE your surgery! Here are a few additional tips from my experience: 1. Take screenshots of your application confirmation and save all reference numbers - you'll need these if there are any issues 2. Ask your surgeon's office if they've worked with EDD before - some offices are super familiar with the SDI forms and can expedite the medical certification 3. Set up direct deposit in your SDI Online account ASAP - paper checks take much longer 4. If you're planning to use FMLA through your employer too, coordinate the dates so they align with your SDI claim The whole process took about 3 weeks from surgery to first payment for me, but that was with everything submitted beforehand. Good luck with your surgery - carpal tunnel release recovery is usually pretty smooth!

I'm dealing with the exact same frustrating situation! Just joined this community after spending hours searching for answers about the 4365DI form request. Like you, my doctor already submitted everything electronically weeks ago and I've completed ID.me verification, but I still got that confusing letter asking for the form that I can't even find online. Reading through all these responses has been a huge relief - I was starting to think I had somehow messed up the process, but it's clearly a widespread system issue where EDD's databases aren't communicating properly. The advice about asking for "technical specialists" and specifically requesting them to check "provider portal submissions" is incredibly valuable. I'm planning to call first thing tomorrow morning armed with these strategies. It's honestly ridiculous that we have to become experts in EDD's broken internal systems just to get our legitimate benefits, but at least now I know there's a path forward. Thanks for posting this - you've helped more people than you probably realize! 🙏

This thread is incredibly helpful and reassuring! I'm a newcomer here and just went through this exact nightmare myself. Got the 4365DI form request letter last week despite my doctor submitting everything electronically AND completing ID.me verification. I was convinced I had done something wrong until I found this discussion. The detailed advice about asking for "technical specialists" and requesting them to check "provider portal submissions" is pure gold - I never would have known those were specific things to ask for! It's mind-blowing that in 2025 we're dealing with government systems where multiple databases can't communicate with each other properly. I called yesterday morning using these strategies and SUCCESS! The technical specialist found my doctor's electronic submission immediately and cleared the 4365DI requirement on the spot. The whole call took 20 minutes once I got through to the right person. For anyone still struggling with this - these tips really work! Don't give up and don't let them make you redo paperwork that's already been submitted correctly. Thank you to everyone who shared their experiences and solutions! 🙏

Hey Evan! I'm in almost the exact same situation - my SDI claim was approved this past Tuesday and I'm also anxiously waiting for my card to arrive. Reading through all these responses has been really helpful and reassuring. It sounds like most people get their cards within 7-10 business days, so we should both see ours next week hopefully. I'm definitely going to keep an eye out for that plain envelope someone mentioned - I would have totally thrown that away thinking it was junk mail! Thanks for posting this question, it's exactly what I needed to see right now.

Just wanted to share my recent experience to help ease your anxiety! I got approved for SDI on March 14th and my card arrived yesterday (March 27th) - so that was exactly 9 business days. Like others mentioned, the envelope really is super plain and generic looking. I almost missed it because it just looked like random mail! One thing I learned that might help you: if you create an account on the BofA EDD website (prepaid.bankofamerica.com/eddcard), you can actually see when your card has been issued even before it arrives in the mail. It won't show shipping tracking, but at least you'll know it's been produced and sent out. That helped me stop obsessively checking my mailbox every few hours! Hang in there - based on your Monday approval, you should definitely see it by early next week. The waiting is the worst part, but it does come!

UPDATE: I got in!! The BPO reset worked, but I had to wait about 3 hours for the email to come through. Then I cleared my cache like someone suggested and was able to set a new password. Thanks everyone for your help! For anyone else with this problem, here's what worked: 1. Go to Benefits Programs Online (not SDI directly) 2. Use the "Forgot Password" there instead of through SDI 3. Clear browser cache and cookies before trying the new password 4. Be patient - the reset email took hours to arrive

Wow, so glad you got it working Maya! This thread is going to be so helpful for other people dealing with the same issue. I've been having random login problems with SDI too (not locked out yet thankfully) but good to know about the BPO reset trick. Bookmarking this post for future reference. The EDD system really needs a major overhaul - it's ridiculous that people have to jump through so many hoops just to access their own benefits.