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This is such a common problem with EDD unfortunately! I went through something similar last month. What worked for me was asking my doctor's office to resend the forms via certified mail AND fax at the same time, then calling EDD with both tracking numbers. Sometimes their different departments don't communicate well internally. Also, try calling EDD first thing in the morning around 8 AM - I've had better luck getting through then. Hope this helps and you get it sorted out soon! 🤞
This is exactly why I always ask for delivery confirmations when sending anything to EDD! I had a similar runaround last year where they claimed they never got my forms, but my doctor's office had the fax confirmation showing it went through. What finally worked was having my doctor's office call EDD directly while I was on a three-way call - suddenly the forms "appeared" in their system. It's like they need to hear it straight from the source sometimes. Don't give up, keep pushing them to actually look for your paperwork!
I went through this exact same thing a few months ago! The trick that finally worked for me was going to a local EDD office in person with two forms of ID. I know it's a hassle, but they were able to update my phone number on the spot and I could log in again that same day. Might be worth checking if there's an office near you that's doing walk-ins. Good luck! 🤞
Just wanted to add that if you're dealing with a workplace injury like you mentioned, you might also want to look into workers' compensation benefits. Since your back problems are from a workplace injury, you could potentially be eligible for both workers' comp and SDI depending on your situation. Workers' comp might cover more of your medical expenses related to the injury. It's worth asking your doctor or HR about this too - sometimes people don't realize they can pursue both options. Hope your claim goes smoothly!
That's a really good point about workers' comp! I hadn't even thought about that possibility. My HR department was so unhelpful when this happened - they basically just told me to figure it out myself. Do you know if I need to file for workers' comp separately, or can I do both at the same time? I'm worried about messing something up since I'm already stressed about getting the SDI application right. @StarSeeker
You typically need to file for workers' comp separately through your employer or their insurance carrier, not through EDD. The processes are independent but you can pursue both simultaneously - one doesn't prevent the other. Workers' comp covers medical expenses and wage replacement for work-related injuries, while SDI is for temporary disability regardless of cause. Since your injury happened at work, you should definitely explore workers' comp ASAP as there are also time limits for filing those claims. Don't let your unhelpful HR department discourage you - you have rights as an injured worker! @Hunter Edmunds @StarSeeker
I've been through the SDI process twice and want to echo what others have said - definitely give your doctor a heads up that EDD will be sending them certification forms electronically. My orthopedist told me that a lot of doctors aren't familiar with the EDD system and sometimes the emails end up in spam folders or get overlooked. Also, since you mentioned this is a workplace injury, I'd strongly recommend looking into workers' compensation as well. You can file both claims - they serve different purposes and you're potentially entitled to both. Workers' comp will cover your medical bills related to the injury, which SDI won't do. Don't let your unhelpful HR department stop you from getting the benefits you deserve! One more tip: when you file your SDI claim online, save/screenshot every confirmation page and keep detailed notes of dates and reference numbers. The system can be glitchy and having documentation saved me when there was a processing delay with my claim. Good luck with everything - you've got this! 💪
This is such helpful advice! I'm definitely going to screenshot everything - that's a great tip about the system being glitchy. And you're absolutely right about the workers' comp, I think I've been so focused on just getting some income that I didn't realize I could pursue both options. My back injury definitely happened at work when I was lifting heavy boxes, so I should qualify for workers' comp too. I'm going to call my doctor tomorrow to give them a heads up about the EDD forms and also ask about workers' comp paperwork. Thanks for the encouragement - I really needed to hear that! @Lily Young
Have you tried reaching out to your local state representative? Sometimes they can help push things through when you're stuck dealing with state agencies.
Oh no, missing those callbacks is the worst! I had a similar situation last year. Here's what worked for me: First, definitely try uploading your updated doctor's note through the online portal like others mentioned - that might handle your return-to-work date change without needing to talk to anyone. If that doesn't work, I found that calling exactly at 8:00 AM on Tuesday or Wednesday gave me the best chance of getting through. Also, make sure your voicemail isn't full in case they try calling you back again. Sometimes they do try a second time within a week. Don't stress too much - your claim won't disappear just because you missed one callback. Keep us posted on how it goes!
This is super helpful advice! I'm new to dealing with SDI and honestly feeling pretty overwhelmed by the whole process. It's reassuring to hear that missing one callback won't ruin everything. I'll definitely try the online portal first thing - seems like that might be the easiest route. Thanks for breaking it down so clearly! 😊
Jacinda Yu
I'm going through something very similar right now and this thread has been incredibly helpful! I'm about 10 weeks into FMLA for a herniated disc and my doctor just told me I'll likely need at least another 2-3 months of recovery time. Reading through everyone's experiences has given me so much valuable information about options I didn't even know existed. One thing I wanted to add that might help others - I discovered that my company has a "return to work coordinator" who specializes in these situations. They've been much more knowledgeable about accommodation options than regular HR and have actually been advocating FOR me rather than just protecting the company's interests. If your company has someone in this role, definitely ask to be connected with them. Also, I've found it really helpful to keep a daily symptom diary documenting how my condition affects my ability to work. My doctor said this kind of detailed documentation can be really valuable when requesting accommodations or extensions. The stress of worrying about job security definitely makes recovery harder, but knowing there are so many potential protections and resources available has given me much more peace of mind. Thank you to everyone who's shared their experiences - this community support means everything when you're navigating something this challenging!
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Kyle Wallace
•Thank you for sharing about the return to work coordinator - that's such a valuable resource that I had no idea existed! It makes total sense that someone who specializes in these situations would be more knowledgeable and potentially more supportive than general HR staff. I'm definitely going to ask about this in my upcoming HR meeting. The daily symptom diary is also a brilliant idea - I've been tracking some of my symptoms but not consistently or with work limitations in mind. Having that detailed documentation could really strengthen any accommodation requests. It's so true that the stress of job security concerns makes recovery more difficult - there's this constant worry in the back of your mind even when you're trying to focus on healing. But like you said, knowing about all these potential options and protections has been incredibly reassuring. Thank you for adding these practical tips to an already amazing thread!
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NebulaNinja
This has been such an incredibly thorough and supportive discussion - I'm amazed by how much valuable information everyone has shared! As someone who's been dealing with a similar situation (currently 8 weeks into FMLA for chronic migraines), I'm taking notes on all of these strategies and resources. One thing I wanted to add that has helped me is creating a "medical leave binder" with sections for: doctor's notes, SDI paperwork, employer communications, accommodation requests, and a timeline of key dates. Having everything organized this way has made it so much easier when I need to reference specific information or provide documentation to different parties. Also, I learned that some companies have "employee resource groups" for people with disabilities or chronic conditions - these can be great sources of informal support and practical advice from colleagues who've navigated similar situations. It might be worth asking HR if your company has anything like this. The collective wisdom in this thread has transformed my anxiety about FMLA running out into a sense of empowerment about the various options available. Thank you all for being so generous with your experiences and knowledge - this is exactly the kind of community support that makes such a difference when facing these challenges!
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