CalWorks

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Hey Zara! Congratulations on your approval! 🎉 I know how overwhelming it can feel when you're new to the system. One thing I don't think anyone mentioned yet - if you have trouble finding a Bank of America ATM for free withdrawals, you can also use ATMs at any Cardtronics location (they're usually in 7-Eleven stores, Walgreens, and some other places). Those are also fee-free for EBT Cash withdrawals. Also, just a heads up that your first month might be a little confusing timing-wise since you were approved mid-month. You'll probably get a partial payment for the rest of March (since you were approved on the 18th), and then your regular full monthly amount will start coming on the 3rd of each month going forward. And definitely keep calling that EBT number (1-877-328-9677) to check your balance in the first few days after the 3rd - sometimes there can be processing delays but you'll want to know if it's actually deposited or if there's an issue that needs to be resolved. You're doing great navigating this - being proactive and asking questions is exactly the right approach! Your little one is lucky to have such a resourceful mom. 💛

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Thank you Aisha! This is so helpful! I didn't know about Cardtronics ATMs either - I'll definitely look for those since there's a 7-Eleven right by my apartment. The timing explanation for the first month makes total sense now - I was wondering if I'd get the full $804 right away or what. I'll make sure to call that number to check after the 3rd. Everyone in this community has been so amazing and patient with all my newbie questions. I feel way more prepared now than I did this morning! Thank you for the encouragement too - single mom life is tough but this support will make such a difference. 💕

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Hey Zara! Congrats on your approval! 🎉 Just wanted to add one more helpful tip that I wish someone had told me when I first started getting Cash Aid - if you ever need to dispute a transaction or report your card lost/stolen, write down the date, time, and location of every ATM withdrawal or purchase you make. I learned this the hard way when my card got skimmed at a sketchy ATM and I had to prove which transactions were mine vs. the fraudulent ones. Also, if you're ever in a situation where you need cash but all the free ATMs are far away, some grocery stores like Safeway and Lucky will let you get cash back with a small purchase using EBT Cash with no extra fees. Just buy something cheap like a banana and ask for cash back - way better than paying $3+ at a random ATM! The learning curve feels steep at first but you'll get the hang of it quickly. Everyone here has given you amazing advice - this community really is the best resource for navigating CalWORKs! Welcome aboard! 😊

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I just want to say how helpful this entire thread has been! I'm not in the exact same situation but I've been considering applying for CalWORKs as a single mom and seeing all the different scenarios and advice here has been really eye-opening. The distinction between assistance units and households is something I never understood before, and all the tips about documentation and what to expect during interviews are invaluable. It's so great to see a community where people actually help each other navigate these complicated systems instead of judging. @CosmicCadet I hope your application goes smoothly - you seem really prepared now with all this advice! And thank you to everyone who shared their experiences, both good and bad. It really helps to know what to expect going into this process.

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I'm so glad this thread has been helpful for you too! It's been really eye-opening for me as well to see how many different situations families can be in with these programs. When I first posted, I had no idea about assistance units vs households or any of these details. This community really is amazing - everyone has been so generous with sharing their real experiences instead of just guessing or judging. It makes such a difference to hear from people who actually went through the process. I hope your application goes well too when you decide to apply! Feel free to ask questions if you run into anything confusing - I'll definitely pay it forward and share what I learn from my experience.

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I'm going through a similar situation right now and this thread has been incredibly helpful! I just wanted to add that when you include your boyfriend in your CalWORKs application, make sure you both understand that you'll likely need to attend appointments together throughout the process - not just the initial interview. My caseworker required both me and my partner to come in for the eligibility review and when we had to recertify our benefits. It can be a hassle with work schedules but they want to verify that you're genuinely functioning as a household unit. Also, keep really good records of everything - dates you called, who you spoke with, what they told you. The system can be inconsistent and having documentation of conversations has saved me multiple times when workers gave me conflicting information. Best of luck with your application!

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Thank you for mentioning the ongoing appointments requirement! I hadn't thought about needing to coordinate both our schedules for multiple meetings throughout the process, not just the initial application. That's definitely something we'll need to plan for, especially with his part-time work schedule. The tip about keeping detailed records is really smart too - I've already seen in this thread how different workers can give conflicting information, so having everything documented will probably save us headaches later. I'm going to start a folder with all our paperwork and notes from phone calls. Really appreciate you sharing what to expect for the long-term process, not just the application itself!

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Hey everyone! I'm fairly new here but wanted to jump in because this conversation is so important. As someone who works with families navigating benefits, I see this confusion about CalWORKs income limits ALL the time. @Yara Khoury - you're definitely not alone in this! The $6k vs $3k confusion happens because different programs have wildly different income limits. It's honestly ridiculous how complicated they make it. One thing I haven't seen mentioned yet - if your income varies month to month (like with freelance work), make sure your worker is calculating your eligibility correctly. They should be looking at your actual monthly income, not projecting based on one high-earning month. Also, if you just started earning more, there might be a grace period or transition benefits available. The system really does set families up to fail with these benefit cliffs. You shouldn't have to choose between earning enough to survive and keeping assistance that helps your family. Have you looked into any local emergency assistance programs while you figure this out? Many counties have short-term help for families transitioning off CalWORKs.

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Thank you @Nia Thompson! You're absolutely right about the income variation issue. My freelance work is pretty inconsistent - some months I might make $1000 extra, other months nothing. I never thought about whether they were projecting based on my highest month vs looking at actual monthly income. That could definitely be part of the problem. I'll make sure to bring this up when I talk to them. Do you know if there's a specific way they're supposed to calculate variable income? And yes, I should look into local emergency assistance - we're really struggling right now with rent and everything else. Thanks for the advice and for pointing out how messed up this whole system is!

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I'm new to this community but going through something very similar right now! I have 5 kids and just got my CalWORKs discontinued last month after my work hours increased. Like you, I was so confused about the income limits - my caseworker had told me different numbers at different times and I couldn't figure out what was accurate. What really helped me was going to my local legal aid office. They have advocates who specialize in benefits and they helped me understand that CalWORKs uses something called "prospective budgeting" - meaning they estimate your future income based on recent earnings. If you have irregular income, they're supposed to average it over a reasonable period, not just use your highest month. The legal aid advocate also helped me file an appeal and request a "continuing benefits pending" hearing, which means you can keep getting benefits while the appeal is being decided. You might still have time to do this if it hasn't been too long since your benefits stopped. I know how overwhelming this all is, especially when you're trying to take care of 7 people. The income limits really are impossibly low for California's cost of living. Hang in there and definitely try to get some advocacy help if you can - it made all the difference for me!

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Welcome @Amina Toure! This is exactly the kind of information I needed to hear. I had no idea about "prospective budgeting" or that they're supposed to average irregular income instead of just using the highest month. That could definitely be what happened to me since my freelance income varies so much. The legal aid office sounds like a great resource - do you know if most counties have this or how to find one? And thank you for mentioning the "continuing benefits pending" option! I didn't know that was a thing. My benefits stopped about 3 weeks ago so hopefully it's not too late. It's so frustrating that we have to become experts in all these rules and procedures just to get basic help for our families. But I'm really grateful for this community and people like you sharing what actually works. Thank you for the hope and practical advice! 🙏

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I've been dealing with this exact same issue since Thursday! My card works fine for purchases but keeps getting declined at ATMs even though I have over $800 in cash benefits. I was so worried something was wrong with my account. Reading all these comments has been such a relief - I had no idea this was a system-wide problem with their "upgrades." I'm definitely going to try the Bank of America ATM tomorrow and the grocery store cash back method. It's really frustrating that they don't send us any kind of notification when they're doing these system changes. We depend on this money for rent, bills, and basic necessities - the least they could do is give us a heads up instead of leaving us to panic and figure out workarounds on our own. Thank you everyone for sharing your experiences and solutions!

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I'm so glad I found this thread! I've been having the exact same problem since Friday and was starting to think there was something wrong with my case. My card works perfectly fine for buying groceries and gas but every ATM I try just says "declined" even though I know I have money on there. It's such a relief to know this is happening to everyone and not just me. I was getting really stressed because I need to pay my babysitter in cash and she's been super patient but I can't keep making excuses. Definitely going to try the Bank of America ATM and grocery store cash back tricks tomorrow. It's really frustrating that they don't warn us about these system upgrades - we're already dealing with enough stress without having to worry about whether we can access our benefits!

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This is happening to me too! Started having problems on Saturday - my card works fine for buying stuff at stores but every ATM just says "declined" even though I have like $950 in cash benefits. I was getting really worried that my case got messed up or something. So relieved to read all these comments and know it's a system-wide issue with their upgrades. The EBT customer service is absolutely useless - I was on hold for over 3 hours yesterday and never got through. Going to try the Bank of America ATM and grocery store cash back methods tomorrow. It's so frustrating that they don't give us any warning when they're doing these system changes - we depend on this money for rent and basic needs and shouldn't have to stress about whether we can access our own benefits!

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I'm so sorry you're going through this too! It's really reassuring to see so many people having the same issue - I was also starting to panic that something was wrong with my case. I've been dealing with this since Sunday and was about to call my caseworker thinking they made a mistake. The 3+ hour hold times for customer service are absolutely ridiculous! I tried the Bank of America ATM trick yesterday after reading about it here and it worked great - was able to get $200 out at a time. Also did cash back at Kroger for $100 which worked perfectly. It's so frustrating that we have to figure out these workarounds ourselves instead of getting proper communication about system upgrades. Hopefully this gets resolved soon because it's way too stressful when you're already dealing with financial challenges!

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As someone new to this community, I'm so grateful to have found this discussion! I'm currently going through my first CalFresh recertification and was really anxious about how to handle my child support situation. My ex is supposed to pay $380/month but I maybe get $150 on a good month, sometimes nothing for months at a time. Reading everyone's experiences has been such a relief - I had no idea that CalFresh only counts what you actually receive rather than what's court-ordered. That makes so much sense but nobody ever explained it to me when I first applied. The advice about bringing bank statements and DCSS payment history is exactly what I needed to hear. What really strikes me is how supportive this community is. It's clear that dealing with unreliable child support is unfortunately common, but seeing how people help each other navigate these systems gives me so much hope. Thank you to everyone who shared their knowledge - this thread has completely changed how I'm approaching my recertification appointment next week!

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Amara Eze

Welcome to the community, @00cca86b1ed2! I'm new here too and this entire thread has been such a lifesaver. Your situation sounds so similar to what many others have described - it's unfortunately way too common for court-ordered child support to not match reality. I love how this community has consistently emphasized that CalFresh looks at what you actually receive, not what's on paper. It gives me so much confidence knowing that being honest and bringing documentation like bank statements will actually work in our favor rather than against us. Good luck with your recertification next week! It sounds like you're going in well-prepared thanks to all the amazing advice shared here. This community really shows how much difference peer support can make when dealing with these complex systems.

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As a newcomer to this community, I want to express how incredibly helpful this entire discussion has been! I'm currently navigating CalFresh benefits for the first time and had so many questions about how various income sources are handled, especially child support. The clarity everyone has provided about CalFresh only counting child support you actually receive (rather than court-ordered amounts) is such valuable information that I never would have found in official resources. It's reassuring to know the system recognizes the reality that court orders don't always translate to actual payments. What really impresses me about this community is the willingness to share real experiences and practical advice. The tips about documentation, Income Reporting Thresholds, and the differences between various programs have been educational beyond what any government website could provide. It's clear that many people here have walked similar paths and genuinely want to help others succeed. @f3839b0cf18f thank you for asking such an important question that has helped so many of us! Your proactive approach to gathering documentation shows you're handling this exactly right. To everyone who shared their experiences - this kind of peer support is invaluable when dealing with complex government programs. I'm grateful to have found such a knowledgeable and supportive community!

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Welcome to the community, @4c5a6c89dc36! I'm also new here and completely agree with your assessment of how valuable this discussion has been. As someone who's still learning about CalFresh, this thread has been like a masterclass in understanding how child support intersects with food assistance benefits. What strikes me most is how this community has turned what could be a confusing and stressful topic into something manageable with clear, actionable advice. The consistent message that only actual income counts (not theoretical court orders) is such an important distinction that really shows how the system tries to be fair to families dealing with unreliable support. I'm particularly grateful for all the practical tips about documentation and the Income Reporting Threshold explanations. This kind of peer-to-peer knowledge sharing is exactly what makes navigating these systems less intimidating. It's wonderful to see how @f3839b0cf18f's question has helped so many of us understand our situations better!

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