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my sister had this EXACT same problem with child support last year!!! they fixed it at the hearing and she got back payments too. bring all ur paperwork!!!
To answer your question about phone vs. in-person hearings - I did mine by phone and it worked fine. The advantage was I could be in my own home where I felt comfortable. I put the call on speaker and had all my documents spread out on my table where I could see everything. As for timing, I got the decision in about 3 weeks. The regulation says they have to decide within 60 days of your hearing request, but it's usually faster. If they rule in your favor, the county has 30 days to comply and issue any retroactive benefits. One more tip - during the hearing, if you don't understand something the judge or county says, don't be afraid to ask them to explain. The judges are generally patient and want to make sure you understand what's happening.
Thank you! I think I'll do the phone hearing then. My anxiety gets really bad in formal settings and I think I'd be more comfortable at home. Plus I won't have to worry about transportation or childcare.
UPDATE: My benefits just posted at 4:32pm! From what the worker told me, they had a major system update that went wrong last night and it affected the automatic payment processing. Everyone should get their benefits by tonight, but if you don't see them by tomorrow morning, you should definitely call your county office.
FINAL UPDATE: My benefits FINALLY posted at 7:15pm! Nearly a whole day late, but at least they're there. The maintenance on MyCAlWIN is over too - the system is back up. Thanks everyone for confirming it wasn't just me having problems. This forum is seriously a lifesaver sometimes.
Glad you got your money! I feel like these system issues are happening more and more lately. Maybe write down the date this happened so if they ever try to discontinue you for "not using your benefits" you can prove it was their system error. That happened to my cousin last year!
What about if your kid is in pull-ups not actual diapers? My worker is saying my 4yr old doesn't qualify because she's in pull-ups not "diapers" which is total BS. The CalWORKS handbook doesn't say anything about what TYPE of diapers. Has anyone dealt with this?
Your worker is incorrect. The CalWORKs Diaper Benefit applies to ANY child under 6 who is on CalWORKs, regardless of whether they use diapers, pull-ups, or are fully potty trained. The benefit is calculated based solely on the child's age, not their diapering status. It's an additional support for families with young children - not a reimbursement that requires proof of diaper purchases. If your worker continues to give you this incorrect information, ask to speak with a supervisor or file for a state hearing.
Update: Called my caseworker and confirmed this IS the diaper benefit! She said they processed several months at once because there was a delay implementing it in our region. Both my girls qualify since they're under 6. Thanks everyone for your help!
lucky u got thru to ur worker! i'm still trying to figure out why only 1 of my kids got it
update: i got thru to the office this morning! i asked for a supervisor right away & explained everything. they said they'd review my case & call me back. fingers crossed!
let us know what happens!! my worker always promises to call back and never does 🙄
Just to clarify for everyone: Under CalWORKs regulations (MPP 40-126.31), the county is required to document their attempt to contact you. When you submit your good cause request, you have the right to see this documentation. Ask specifically: What number did they call? What time exactly? How many attempts were made? This puts the burden of proof back on them. If they can't provide this documentation, they must reschedule your interview without any break in benefits. Also remember that for phone interviews, they're supposed to attempt contact at the scheduled time, AND make a second attempt within 30 minutes if they don't reach you the first time. Many counties aren't following this procedure.
THIS is the kind of info they never tell us! Thank you for sharing. So they're actually required to call twice within 30 mins? My worker definitely didn't do that last time.
Thank you for this information! I've been documenting everything and will definitely ask for their call logs when I finally get through. Update: I managed to submit a good cause request through BenefitsCal and got an automated response saying someone will review it within 3 business days. Still hoping to talk to someone sooner though.
Nia Harris
Yes, definitely bring the court order for child support. They'll want to see it, and they'll ask if you're cooperating with child support enforcement. CalWORKs requires you to work with the child support agency unless you have good cause not to (like domestic violence concerns). Also, don't forget to ask about the diaper benefit if your children are under 3 years old - it's an extra $30 per month per eligible child on CalWORKs.
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Zara Mirza
•Wow, I didn't know about the diaper benefit! My youngest is 2 so that would help a lot. I'll definitely ask about that tomorrow. Thank you!
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Ethan Moore
Good luck tomorrow! Remember to ask about childcare assistance if you need it for work or school. And get the name and direct phone number of your worker before you leave - will save you tons of headaches later!
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Zara Mirza
•That's a great idea about getting their direct number. I'll definitely do that! I'll update here tomorrow about how it went in case it helps anyone else.
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